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Commitment to service-quality management earns insurer two coveted Six Sigma Awards 
Commitment to service-quality management earns insurer two coveted Six Sigma Awards 

12/5/2008 

Hong Kong (Dec 2, 2008)– Manulife (International) Limited (MIL) has picked up two Six Sigma awards, under the categories Projects and Leaders, for its commitment in bringing first-class service quality to its customers – and further freeing them from worry in times of stress. After five months of dedicated effort, the insurer has simplified its claims procedures and shortened the turnaround time. To do this, it utilized a recognized customer-service improvement model known as Six Sigma methodology.


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