Vision and Values
Manulife Financial's Vision
Manulife Financial's vision is to be the most professional life insurance company in the world: providing the very best financial protection and investment management services tailored to customers in every market where we do business.
With vision comes values. These values guide everything we do - from strategic planning to day-to-day decision-making, to the manner in which we treat our customers and other stakeholders. These values are described by the acronym PRIDE.
Manulife Hong Kong's Vision
To be the premier provider of financial protection and wealth management products to the people and corporations of Hong Kong and ultimately Greater China. Manulife will be known by all as the natural place to go to receive the most professional solutions to their financial needs. Manulife's customers will always obtain first-rate advice and attentive service.
Our PRIDE Values
Professionalism
We will be recognized as having professional standards. Our employees and agents will possess superior knowledge and skills for the benefit of our customers.
Real Value to Our Customers
We are here to satisfy our customers. By providing the highest quality products, services, advice, and sustainable value, we will ensure our customers receive excellent solutions to meet their individual needs.
Integrity
All of our dealings are characterized by the highest levels of honesty and fairness. We develop trust by maintaining the highest ethical practices.
Demonstrated Financial Strength
Our customers depend on us to be here in the future to meet our financial promises. We earn this faith by maintaining an uncompromised claims paying ability, a healthy earnings stream, and superior investment performance results, consistent with a prudent investment management philosophy.
Employer of Choice
Our employees determine our future success. In order to attract and retain the best and brightest employees, we will invest in the development of our human resources and reward superior performance.
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