Manulife

Employee

Basics

Welcome to Manulife Provident Funds.

Already a Manulife MPF client? Login to our online service centre to provide the information you need to manage your MPF account.

Are you changing jobs? Are you looking for a new MPF provider to meet your needs? At Manulife we're here to help you.

Why Manulife?

Experience & Reliability

Manulife has been here for you for more than a century in Hong Kong. Since 1936 we've been managing pension schemes in Hong Kong helping hundreds of thousands of people fund their retirements.

Service

You work hard for your employer and expect us to do the same for you. And we will. We aim to give you the very best we can in customer service. We're proud to have been among the few in the industry awarded the coveted ISO 9001 certification for our provident funds operation. Our services include a computerized call center, personal visits, customer-oriented seminars, newsletters and regular benefit statements.

Our major technology investments mean you can have access to your own personal MPF information, so you do not have to approach your employer if you wish to manage your retirement account. You can check your balance, fund prices, last contribution, and switch funds or change your investment instructions through our on-line service centre or via our Smart Call telephone service. Everything at your fingertips.

The Provident Fund Operations

In Hong Kong, Manulife is the second largest player in the MPF market*. As at June 30, 2009, we were managing pension assets at HK$50 billion. Our services have been recognized with awards including:

*	Top Service Award by the Next Magazine, the all-time winner in the "MPF Service" category three years in a row (2002-2004) and nine-time winner in the "Insurance Company" category (2000-2008)
*	Top Score in MPF Employer Satisfaction Study 2003**
*	Top Score in MPF Member Satisfaction Survey 2002 and 2004***
*	Web Care Award by Internet Professional Association for five years (2002, 2004-2006, 2008)

*	According to the Annual MPF Watch Report 2008 published by Watson Wyatt, Manulife is in second spot among the top 10 MPF service providers in Hong Kong. The Survey includes the major service providers (in terms of assets within master trusts) and aggregated assets under supervision surpassed 90% of the entire MPF market as at December 31, 2009.
**	According to a survey conducted by ACNielsen among 618 MPF employers from April to May 2003 and comparing with another top four players in the MPF industry in terms of assets under master trusts.
***	In August 2002, a survey was conducted by AC Nielsen among 611 MPF members, comparing Manulife with other top three players in the MPF industry (in terms of assets under master trusts). In April and May 2004, a survey was conducted by Marketing Decision Research (Pacific) Limited among 1,097 MPF members and compared with other top five players in the MPF industry (in terms of assets under master trusts).

Past performance is not indicative of future performance.

MPF Experts

Trustee & Custodian:	Manulife Provident Funds Trust Company Limited
Administrator & Promoter:	Manulife (International) Limited
Investment Managers#:	Manulife Asset Management (Hong Kong) Limited FIL Investment Management (H.K.) Ltd.
(# Investment Managers of the underlying investments of the scheme)

Trustworthy Licensed MPF Intermediaries

Whether you have questions about MPF or might be looking for methods to supplement your MPF retirement benefits, we can help you. Our licensed MPF intermediaries provide personal support and advice.

Want to know more about our MPF services? Contact Us

Warning: Investment involves risks. Please refer to the Offering Document for details, risk factors and charges of the Scheme.

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