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New Interactive Voice Response (IVR) System Call Menu (effective March 26, 2018)

2018/3/20

A new Interactive Voice Response (IVR) System with additional options will be launched on March 26, 2018. Please click the links below for our new hotline menus.

 

Individual Insurance: 2510 3941 (Call Menu)
Wealth Management: 2108 1110 (Call Menu)
Member for MPF & ORSO/GLH: 2108 1388 (Call Menu)
Employer for MPF & ORSO/GLH: 2108 1234 (Call Menu)
Manulife Smart Call: 2108 1313 (Call Menu)

 

Frequently Asked Questions

Our IVR System / Call Menu has been enhanced as part of our continuous effort to provide customers with personalized and efficient services and to align with Manulife's global platform.

The new IVR System / Call Menu will go live on March 26, 2018.

  • Login function added to all hotlines to provide customers with more personalized services.
  • Speech recognition added to enable the checking of latest fund prices.
  • Queue position information provided to customers from all hotlines.
  • Status information made available for claims processed in recent months (this service applies to Individual insurance customers and selected insured members with Group Medical policies).
  • Individual insurance customers can now check the premium payment methods and the procedures on applying for a policy loan or withdrawal from a policy.

With the enhanced self-services and more personalized services, customers can access the required information more efficiently. Through our new IVR system, customers can also directly access a more extensive range of self-services (e.g. Individual Insurance and Group, Life & Health customers can now check the status of claims processed in recent months).

Call Menus for different products are available at the hotlines below:

Individual Insurance Hotline: 2510 3941 (Call Menu)

Wealth Management: 2108 1110 (Call Menu)

MPF & ORSO
Member Hotline: 2108 1388 (Call Menu)
Employer Hotline: 2108 1234 (Call Menu)

Group Life & Health
Member Hotline: 2108 1388 (Call Menu)
Employer Hotline: 2108 1234 (Call Menu)

If you have any further enquiry, please feel free to contact us via the channels listed on our website.

Due to recent outbreak of the Novel Coronavirus, please take note of special arrangement announced by the Hongkong Post, banks or other relevant bodies and make timely MPF contributions and other administration processes. To avoid unnecessary delay, adopt e-Contribution and autopay now!

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Due to recent outbreak of the Novel Coronavirus, please take note of special arrangement announced by the Hongkong Post, banks or other relevant bodies and make timely MPF contributions and other administration processes. To avoid unnecessary delay, adopt e-Contribution and autopay now!

View more
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