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MPF Annual Member Benefit Statement FAQs

The mailing period for the MPF Annual Member Benefit Statement is from mid-May to late-June 2020

Member Benefit Statement

We will provide to each member of the Scheme an Annual Member Benefit Statement within 3 months from the end of the financial period of the scheme (financial year ending on Mar 31 each year). The statement is mailed to your correspondence address during mid-May to June every year. If you hold more than one MPF account, you will receive Annual Member Benefit Statements in respect of each account separately.

The Annual Member Benefit Statement is also available on our customer website if you have opted for using our e-Statement and e-Notice service, you may login with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN to view it.

If you have opted in for the e-Statement and e-Notice service, an email alert will be sent to your registered email address to inform you that the Member Benefit Statement and the fund fact sheet are ready in the customer website respectively.

You may visit our customer website and login with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select "My Portfolio > MPF / ORSO / Pension > e-Statement / e-Notice" at the top, then you can view your “Annual Member Benefit Statement” and the monthly updated "Member Benefit Statement". Please note that for first time user, Member Benefit Statement will be available online within 7 days after the PIN is activated.

Account balance

You may check your MPF account balance in the following ways:

1. Internet: Visit our customer website and login with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select “Account Details” under “My Portfolio” or select “My Portfolio > MPF / ORSO / Pension > Account Details" at the top, then you can check your account balance.

2. Phone: Call our Smart Call hotline (852) 2108 1313. Select language and then key in the first 6-digit of your HKID / Passport Number, Date of Birth and PIN, follow the instruction, then you can check your account balance. Alternatively, please call our Employee Benefits Member hotline (852) 2108 1388.

3. Member Benefit Statement: Refer to your e-Member Benefit Statement by logging into our customer website. Please note that for first time users, Member Benefit Statement will be available within 7 days after the PIN is activated. For members who do not opt for the e-Statement and e-Notice Service, hard copy of your Annual Member Benefit Statement will be mailed to your correspondence address during mid-May to June every year.

You may check your MPF contribution record in the following ways:

1. Internet: Visit our customer website and login with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select "My Portfolio > MPF / ORSO / Pension > Contribution Record" at the top, then you can access your contribution record for the past 24 months.

2. Phone: Call our Smart Call hotline (852) 2108 1313. Select language and then key in the first 6-digit of your HKID / Passport Number, Date of Birth and PIN, follow the instruction, then you can check your last contribution record.

3. Member Benefit Statement: Refer to your e-Member Benefit Statement by logging into our customer website. Please note that for first time users, Member Benefit Statement will be available within 7 days after the PIN is activated. If you have not opted for the e-Statement and e-Notice Service, hardcopy of your Annual Member Benefit Statement will be mailed to your correspondence address during mid-May to June every year.

Fund portfolio change

You may change your MPF fund portfolio in the following ways:

1. Internet: Visit our customer website, login with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select "My Portfolio > MPF / ORSO / Pension > Manage Your Funds" at the top, then submit your instruction(s) online. 

2. Phone: Call our Smart Call hotline (852) 2108 1313. Select language and then key in the first 6-digit of your HKID / Passport Number, Date of Birth and PIN to submit instruction. Download Guide to change your Fund Portfolio in Smart Call for details.

3. Fax / Mail in: Download and complete the form and submit it to Manulife by fax to (852) 2104 3504 or by mail.

Notes:

Please do not submit the same instruction via multiple channels in order to avoid confusion and duplication.

Fund performance

You can obtain the latest updates on MPF fund performance in the following ways:

1. Internet: Visit our website. Click on "Fund price" icon from the menu bar, and then select "Manulife Global Select (MPF) Scheme" under "MPF & ORSO". Please click “I have read and understood the above information” after reading the disclaimer. You can find the latest updates on MPF fund performance. Alternatively, please click here for downloading the latest Fund Fact Sheet.

2. Setting up MPF Fund Price Alert: Visit our customer website and login with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select "My Portfolio > MPF / ORSO / Pension > MPF Fund Price Alert" at the top, then you can set up Fund Price Alert. This function is also provided through Manulife’s MPF/Pension Mobile App.

Click here to view the demo

Fees and charges for the Manulife MPF Scheme
Please refer to ALL of the following items of the scheme:

  1. MPF Scheme Brochure (Please refer to Section 5 – “Fees and Charges” for details)
  2. An illustrative example of Fees and Charges of the MPF Conservative Fund of the Manulife Global Select (MPF) Scheme
  3. On-going cost illustrations for Manulife Global Select (MPF) Scheme

 

Fund Expense Ratio (FER)

Please refer to the Fund Fact Sheet, which can be accessed in the following ways:

1. Internet: Please click here for downloading the latest Fund Fact Sheet.

2. Annual Member Benefit Statement: The Fund Fact Sheet is enclosed with the Annual Member Benefit Statement, which is mailed to your correspondence address between mid-May and June each year. For members who have opted for e-Statement and e-Notice Service, the fund fact sheet will be uploaded to the customer website for viewing under the eStatement section.

Address change

You may change your address and contact information in the following ways:

1. Internet: Visit our customer website and login with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select "Account Setting" at the top, and then simply update your record online directly.

2. Fax / Mail in: Complete the Change of Contact Details Form and submit to Manulife by fax to (852) 2508 1629 or by mail to “Customer Contact Centre , Manulife (International) Limited, 21/F, Tower B, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tung, Kowloon, Hong Kong”. Upon receiving your completed form, we will update your record within 5 business days.

Transfer/withdrawal of accrued benefits

Transfer by Employee Choice Arrangement:

If you are an employee under current employment and would like to make a transfer of accrued benefits (for transferring employee’s portion of contribution account during employment) under Employee Choice Arrangement, you may complete the Employee Choice Arrangement ("ECA") – Transfer Election Form. Please read the Guide to Transfer Benefits under Employee Choice Arrangement ("ECA") before you fill in the form.


Transfer for Self-employed Person Account, Personal Account or Employee Ceasing Employment:

If you would like to make a transfer of accrued benefits from a self-employed person account, personal account or a contribution account for an employee whose employment has been ceased, you may complete the Scheme Member’s Request for Fund Transfer Form.

If you would like to consolidate multiple personal accounts including accrued benefits from voluntary contributions (if any and subject to the governing rules for the scheme) into one account, you may complete the Scheme Member’s Request for Account Consolidation Form alternatively.

 

Transfer for Tax Deductible Voluntary Contributions (“TVC”):

If you are a TVC account holder and would like to make a transfer of accrued benefits, you may complete the Scheme Member’s Request for Transfer of Tax Deductible Voluntary Contribution (TVC).

 

For transfer of accrued benefits to Manulife, please submit the completed form(s) by fax to (852) 2104 3504 or by mail for us to arrange the transfer with the original trustee. It may take 2-8 weeks to complete the whole transfer process, depending on the nature of transfer and whether complete information is furnished.

When you reach the retirement age of 65, you can withdraw your MPF accrued benefits. You may also elect to withdraw your accrued benefits earlier under the following circumstances:

  • early retirement at age 60 or over; or
  • permanent departure from Hong Kong; or
  • total incapacity; or
  • terminal illness; or
  • small balance account of less than HKD5,000; or
  • death

According to the MPF regulations, if you fulfill one of the above conditions, you can claim for payment of MPF accrued benefits. To claim for payment of MPF accrued benefits, please complete the appropriate forms and submit to “Manulife (International) Limited, 21/F, Tower A, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong” with other required documents by mail. Upon receiving all the required documents, we will process the request and mail a cheque in HK currency to your correspondence address within 30 days.

Please refer to below for required forms and documents:

Reason of Withdrawal and Eligibility

1. Retirement

  • Claimant has reached age 65 or over

Required forms and documents:

Claim Form For Payment Of Accrued Benefits On Ground Of Attaining The Retirement Age Of 65 Or Early Retirement [Form MPF(S) – W(R)] (Please refer to Page 1 important notes for the details of eligibility)

  • A copy of the scheme member’s HKID card

 

 

2. Early retirement

  • Claimant has reached age 60 or over AND
  • Claimant has permanently ceased to be employed or self-employed

Required forms and documents:

Claim Form For Payment Of Accrued Benefits On Ground Of Attaining The Retirement Age Of 65 Or Early Retirement [Form MPF(S) – W(R)] (Please refer to Page 1 important notes for the details of eligibility)

The original statutory declaration form on early retirement [Form MPF(S) – W(SD1)]

  • A copy of the scheme member’s HKID Card

 

 

3. Permanent departure from Hong Kong

  • Claimant departed / will depart from Hong Kong to reside elsewhere with no intention of returning for employment or to resettle in Hong Kong as a permanent resident AND
  • Claimant has not previously claimed payment for any accrued benefits in any registered scheme on grounds of permanent departure from Hong Kong on an earlier departure date

Required forms and documents:

Claim Form for Payment of Accrued Benefits On Ground Of Permanent Departure From Hong Kong / Total Incapacity / Terminal Illness / Small Balance / Death [Form MPF(S) – W(O)] (Please refer to Section II for the details of eligibility)

The original statutory declaration form on permanent departure [Form MPF(S)-W(SD2)] (If the statutory declaration is made at place other than Hong Kong, it should be signed by a notary public or a person authorized under the law of that place to administer an oath or take a statutory declaration.)

  • A copy of the scheme member’s HKID Card
  • A copy of the documents / evidence that the scheme member is permitted to reside in a place other than Hong Kong (e.g. immigration visa / foreign passport
  • A copy of the Letter of Release issued by the Inland Revenue Department, if applicable

 

 

4. Total incapacity

  • Claimant is permanently unfit to perform the kind of work that he was last performing before becoming incapacitated

Required forms and documents:

Claim Form for Payment of Accrued Benefits On Ground Of Permanent Departure From Hong Kong / Total Incapacity / Terminal Illness / Small Balance / Death [Form MPF(S) – W(O)] (Please refer to Section II for the details of eligibility)

A copy of the medical certificate [Form MPF(S) – W(M)] certifying total incapacity

  • A copy of the scheme member’s HKID Card

 

 

5. Terminal illness

  • Claimant who has an illness that is likely to reduce the life expectancy of the claimant to 12 months or less has terminal illness

Required forms and documents:

Claim Form for Payment of Accrued Benefits On Ground Of Permanent Departure From Hong Kong / Total Incapacity / Terminal Illness / Small Balance / Death [Form MPF(S) – W(O)] (Please refer to Section II for the details of eligibility)

A copy of the medical certificate certificating terminal illness [Form MPF(S) - W(T)] dated not earlier than 12 months before the date on which the claim is lodged

  • A copy of the scheme member’s HKID Card

 

 

6. Small balance account

  • Claimant does not intend to become employed or self-employed AND
  • Accrued benefits kept in the scheme do not exceed HKD 5,000 as at the date of the claim AND
  • At least 12 months have elapsed since the contribution day in respect of the latest contribution period for which a mandatory contribution is required to be made to any registered scheme by or in respect of the claimant’s account(s) under the Mandatory Provident Fund Schemes Ordinance AND
  • Claimant does not have accrued benefits kept in any other registered scheme

Required forms and documents:

Claim Form for Payment of Accrued Benefits On Ground Of Permanent Departure From Hong Kong / Total Incapacity / Terminal Illness / Small Balance / Death [Form MPF(S) – W(O)] (Please refer to Section II for the details of eligibility)

The original statutory declaration form on small balance [Form MPF(S) – W(SD3)]

  • A copy of the scheme member’s HKID Card

 

 

7. Death

  • Only the personal representative of the deceased member can claim for payment of accrued benefits

Required forms and documents:

Claim Form for Payment of Accrued Benefits On Ground Of Permanent Departure From Hong Kong / Total Incapacity / Terminal Illness / Small Balance / Death [Form MPF(S) – W(O)] (Please refer to Section II for the details of eligibility)

  • A copy of the claimant’s HKID card
  • A copy of the Letter of Probate or Letter of Administration granted by Probate Registry: or A letter requesting withdrawal of the accrued benefits issued by the Official Administrator if the claim is made by the Official Administrator
 
 

Personal customer login

You may follow the steps below to login to Manulife’s website:

  1. Visit our website. Click "Login" at the top right corner and select "Personal customer login"
  2. Select and enter your HKID / Passport Number or Username / MCN which is 9-digit starting with "3" followed by your PIN, then click the "LOGIN" button
  3. A one-time PIN will be sent to you via SMS or e-mail to authenticate your login

 

First Time Login Guide / reset PIN Guide for Personal Customers Demo

You may follow the steps below to request a new PIN:

1. Visit our website. Click "Login" at the top right corner and select "Personal Customer Login"
2. Click the “Register” or the hyperlink "Forgot PIN"
3. Enter your HKID / Passport Number and Date of Birth
4. Select the channel to receive your new PIN either by SMS or by e-mail
5. Enter the one-time PIN received by SMS or email, set up your new PIN (must be 8 numeric digits) for future login.

Note:

If you have not registered any mobile number / email address, please complete the Change of Contact Details Form and submit it to Manulife by fax to (852) 2508 1629 or by mail to “Customer Contact Centre, Manulife (International) Limited, 21/F, Tower B, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong”. Upon receiving your completed form, we will update your record within 5 business days.)

 

First Time Login Guide / reset PIN Guide for Personal Customers Demo

The above information is for reference only. For details, please refer to the Terms and Conditions, Member Guide / Instructions, Prospectus, MPF Scheme Brochure / Offering Document and Principal Brochure and Funds Brochure prescribed by Manulife from time to time. In case of any inconsistency, the relevant Prospectus / MPF Scheme Brochure / Offering Document / Principal Brochure and Funds Brochure (as the case may be) shall prevail

Important Notice

Manulife (International) Limited is aware that some customers may be receiving suspicious phone calls from individuals posing as Manulife staff. If you are in doubt about the caller's identity, please call us at (852) 2108 1188 or email us at service_hk@manulife.com for assistance.

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Important Notice

Manulife (International) Limited is aware that some customers may be receiving suspicious phone calls from individuals posing as Manulife staff. If you are in doubt about the caller's identity, please call us at (852) 2108 1188 or email us at service_hk@manulife.com for assistance.

View more
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