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Customer service news

2020/01/13
Customer Service Office Hours Special Arrangement on Lunar New Year's Eve

Please note our Customer Service Centres and Customer Service Hotlines office hours will operate from 9:00am - 12:30 pm on 24 January (Friday).

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2019/12/16
Customer Service Office Hours Special Arrangement for Festive Seasons

Please note that the service hours of our Customer Service Centres and Customer Service Hotlines will operate from 9:00am - 12:30pm December 24 (Tuesday) and December 31 (Tuesday).

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2019/09/01
Customer Service Office Hours Special Arrangement on Mid-Autumn Festival

Please note that the service hours of our Customer Service Centres and Customer Service Hotlines will be changed to 9:00am - 3:30pm for the Mid-Autumn Festival on September 13 (Friday).

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2019/07/31
Customer Service Office Important Notice for Bad Weather

Due to adverse weather conditions, our Customer Service Centre and Customer Contact Centre are closed until further notice. We apologize for any inconvenience caused.

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2019/01/21
Customer Service Office Hours Special Arrangement on Lunar New Year's Eve

Please note our Customer Service Centres and Customer Service Hotlines office hours will operate from 9:00am - 12:30pm on February 4 (Monday).

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2018/12/10
Customer Service Office Hours Special Arrangement for Festive Seasons

Our Customer Service Centres and Customer Service Hotlines office hours will be changed to 9:00am - 12:30pm on December 24 (Monday) and December 31 (Monday).

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2018/09/10
Customer Service Office Hours Special Arrangement on Mid-Autumn Festival

Customer Services Centre and Customer Service Hotlines office hours will be changed to 9:00 am – 3:30pm on Monday September 24.

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2018/03/20
New Interactive Voice Response (IVR) System Call Menu (effective March 26, 2018)

A new Interactive Voice Response (IVR) System with additional options will be launched on March 26, 2018.

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2018/01/30
Customer Service Office Hours Special Arrangement for Festive Seasons in February

Please note our Customer Service Centres and Customer Service Hotlines office hours will be changed to 9am - 12:30pm on February 14 (Wednesday) and February 15 (Thursday).

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2017/12/11
Customer Service Office Hours Special Arrangement for Festive Seasons

Please note our Customer Service Centres and Customer Service Hotlines office hours will be changed to 9am - 3:30pm on December 22 (Friday), and 9am - 12:30pm on December 29 (Friday).

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2017/09/25
Customer Service Office Hours Special Arrangement on Mid-Autumn Festival

Customer Service Centre and Customer Service Hotlines office hours will be changed to 9:00am - 3:30pm on Wednesday October 4.

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2017/01/16
Customer Service Office Hours Special Arrangement on Lunar New Year’s Eve

Please note Customer Service Centres and Customer Service Hotlines will operate from 9am to 12:30pm on January 27 (Friday).

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2016/12/22
Customer Service Office Hours Special Arrangement for Festive Seasons

Please note Customer Service Centres and Customer Service Hotlines will operate from 9am to 12:30pm on December 23 (Friday) and December 30 (Friday) for Festive Seasons.

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2016/12/16
Customer Service Office Hours Special Arrangement for Festivals in December

Please note Customer Service Centre and Customer Service Hotlines will operate from 9am to 3:30pm on December 21 (Wednesday) during Chinese Winter Solstice Festival.

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2016/09/20
Change of Autopay Collection Bank (Applicable to existing individual policies with autopay as premium payment method)

Our collection bank, to receive your autopay payment, will be changed to DBS Bank (Hong Kong) Limited in phases. Your current autopay arrangement will not be affected. During the transition period, your bank may send you a notice of this change in collection bank for your information only. For inquires, please contact us.

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2016/09/12
Customer Service Office Hours Special Arrangement on Mid-Autumn Festival

Customer Service Centre and Customer Service Hotlines office hours will be changed to 9:00am - 3:30pm on Thursday September 15.

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2016/02/07
New Employee Benefits Customer Service Centre in Kwun Tong (from March 1, 2016)

The new Employee Benefits Customer Service Centre will open in Kwun Tong on March 1, 2016. For any MPF, ORSO or Group Life and Health related enquiries, you are welcome to contact our hotline or visit the following Centres for assistance.

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2016/01/19
A New Look for Your Policy / Account Page

We're introducing a fresh design for your policy / account page.

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2015/11/13
Customer Service Center : Renovation Notice

Please be advised that our Customer Service Centre located on 23/F, Lee Gardens One in Causeway Bay will be undergoing renovation for a period of approximately two months, with an expected completion date of January 3, 2016. During the renovation period, some disturbances will be caused, and the nearest toilet facilities will be suspended.


We would like to thank you for your kind understanding and apologize for any inconvenience it may cause.

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2015/07/16
The All-new Customer Portfolio

We’re introducing a brand new feature of our website: an interactive and animated summary for your portfolio!

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2015/04/15
Get your PIN via SMS in late April

You can instantly get a new PIN at your registered mobile number and login to our website by just a few simple steps.

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2014/12/01
Enjoy a new look for your account page

We're making some changes to improve your online experience with us after login.

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2014/01/06
Try out our new-look manulife.com.hk from January 12, 2014.

We’re rolling out fresh designs for our home and login pages to improve your online experience with us.

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Effective from Feb 11, 2020, our Service Hotlines and Service Centres will operate from 10am to 5pm, Monday to Friday, until further notice. We apologize for any inconvenience caused.

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The VHIS Office recently discovered a translation error in the Chinese version of the Schedule of Surgical Procedures of the Certified Plan Policy Template. In the fracture/dislocation section of the Surgical Schedule, “clavicle” on the 8th and 12th items was mistranslated as “scapula” and “scapula” on the 13th item was mistranslated as “clavicle”. Manulife has reviewed and revised the relevant product information of Manulife’s VHIS certified plans upon the VHIS Office’s request, and has revised the Chinese version of the certified plans’ policy provisions accordingly. The English version of the policy provisions is not affected. For any enquiries, please contact Manulife’s service hotline at 2108 1188.

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Effective from Feb 11, 2020, our Service Hotlines and Service Centres will operate from 10am to 5pm, Monday to Friday, until further notice. We apologize for any inconvenience caused.

View more

The VHIS Office recently discovered a translation error in the Chinese version of the Schedule of Surgical Procedures of the Certified Plan Policy Template. In the fracture/dislocation section of the Surgical Schedule, “clavicle” on the 8th and 12th items was mistranslated as “scapula” and “scapula” on the 13th item was mistranslated as “clavicle”. Manulife has reviewed and revised the relevant product information of Manulife’s VHIS certified plans upon the VHIS Office’s request, and has revised the Chinese version of the certified plans’ policy provisions accordingly. The English version of the policy provisions is not affected. For any enquiries, please contact Manulife’s service hotline at 2108 1188.

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