Our Customer Service Hotlines and Customer Service Centres will closely early at 3:30pm on winter solstice, December 22 (Thursday).
Please note that our Customer Service Centre and Customer Service Hotlines will close early at 12:30pm on Lunar New Year’s Eve on January 31st (Monday).
As the festive season comes, our service centres and service hotlines will close early on the following days:
December 21 (Tuesday) – early close at 3:30pm
December 24 (Friday) – early close at 12:30pm
December 31 (Friday) – early close at 12:30pm
Please note that our Customer Service Centres and Customer Service Hotlines will close early at 3:30pm on the Mid-Autumn Festival day on September 21 (Tuesday).
Please note that our Customer Service Centres and Customer Service Hotlines will close early at 12:30pm on Lunar New Year’s Eve on February 11 (Thursday).
Please note that our Customer Service Centres are open Monday to Friday between 10am and 5pm effective from December 3, 2020 until further notice, while our Customer Service Hotlines continue to run from 9am to 6pm Monday to Friday.
As the festive season comes, our service centres and service hotlines will close early on the following days:
December 21 (Monday) – early close at 3:30pm
December 24 (Thursday) – early close at 12:30pm
December 31 (Thursday) – early close at 12:30pm
Please note our Customer Service Centres and Customer Service Hotlines office hours will operate from 9:00am - 12:30 pm on 24 January (Friday).
Please note that the service hours of our Customer Service Centres and Customer Service Hotlines will operate from 9:00am - 12:30pm December 24 (Tuesday) and December 31 (Tuesday).
Please note that the service hours of our Customer Service Centres and Customer Service Hotlines will be changed to 9:00am - 3:30pm for the Mid-Autumn Festival on September 13 (Friday).
Due to adverse weather conditions, our Customer Service Centre and Customer Contact Centre are closed until further notice. We apologize for any inconvenience caused.
Please note our Customer Service Centres and Customer Service Hotlines office hours will operate from 9:00am - 12:30pm on February 4 (Monday).
Our Customer Service Centres and Customer Service Hotlines office hours will be changed to 9:00am - 12:30pm on December 24 (Monday) and December 31 (Monday).
Customer Services Centre and Customer Service Hotlines office hours will be changed to 9:00 am – 3:30pm on Monday September 24.
A new Interactive Voice Response (IVR) System with additional options will be launched on March 26, 2018.
Please note our Customer Service Centres and Customer Service Hotlines office hours will be changed to 9am - 12:30pm on February 14 (Wednesday) and February 15 (Thursday).
Please note our Customer Service Centres and Customer Service Hotlines office hours will be changed to 9am - 3:30pm on December 22 (Friday), and 9am - 12:30pm on December 29 (Friday).
Customer Service Centre and Customer Service Hotlines office hours will be changed to 9:00am - 3:30pm on Wednesday October 4.
Please note Customer Service Centres and Customer Service Hotlines will operate from 9am to 12:30pm on January 27 (Friday).
Please note Customer Service Centres and Customer Service Hotlines will operate from 9am to 12:30pm on December 23 (Friday) and December 30 (Friday) for Festive Seasons.
Please note Customer Service Centre and Customer Service Hotlines will operate from 9am to 3:30pm on December 21 (Wednesday) during Chinese Winter Solstice Festival.
Our collection bank, to receive your autopay payment, will be changed to DBS Bank (Hong Kong) Limited in phases. Your current autopay arrangement will not be affected. During the transition period, your bank may send you a notice of this change in collection bank for your information only. For inquires, please contact us.
Customer Service Centre and Customer Service Hotlines office hours will be changed to 9:00am - 3:30pm on Thursday September 15.
The new Employee Benefits Customer Service Centre will open in Kwun Tong on March 1, 2016. For any MPF, ORSO or Group Life and Health related enquiries, you are welcome to contact our hotline or visit the following Centres for assistance.
We're introducing a fresh design for your policy / account page.
Please be advised that our Customer Service Centre located on 23/F, Lee Gardens One in Causeway Bay will be undergoing renovation for a period of approximately two months, with an expected completion date of January 3, 2016. During the renovation period, some disturbances will be caused, and the nearest toilet facilities will be suspended.
We would like to thank you for your kind understanding and apologize for any inconvenience it may cause.
We’re introducing a brand new feature of our website: an interactive and animated summary for your portfolio!
You can instantly get a new PIN at your registered mobile number and login to our website by just a few simple steps.
We're making some changes to improve your online experience with us after login.
With our continuous effort to “Go Green”, 4 electronic notices are available now.
We’re rolling out fresh designs for our home and login pages to improve your online experience with us.