Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

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Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

View more
Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

View more
Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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New Interactive Voice Response (IVR) System Call Menu (effective March 26, 2018)

2018/3/20

A new Interactive Voice Response (IVR) System with additional options will be launched on March 26, 2018. Please click the links below for our new hotline menus.

 

Individual Insurance: 2510 3941 (Call Menu)
Wealth Management: 2108 1110 (Call Menu)
Member for MPF & ORSO/GLH: 2108 1388 (Call Menu)
Employer for MPF & ORSO/GLH: 2108 1234 (Call Menu)
Manulife Smart Call: 2108 1313 (Call Menu)

 

Frequently Asked Questions

Our IVR System / Call Menu has been enhanced as part of our continuous effort to provide customers with personalized and efficient services and to align with Manulife's global platform.

The new IVR System / Call Menu will go live on March 26, 2018.

  • Login function added to all hotlines to provide customers with more personalized services.
  • Speech recognition added to enable the checking of latest fund prices.
  • Queue position information provided to customers from all hotlines.
  • Status information made available for claims processed in recent months (this service applies to Individual insurance customers and selected insured members with Group Medical policies).
  • Individual insurance customers can now check the premium payment methods and the procedures on applying for a policy loan or withdrawal from a policy.

With the enhanced self-services and more personalized services, customers can access the required information more efficiently. Through our new IVR system, customers can also directly access a more extensive range of self-services (e.g. Individual Insurance and Group, Life & Health customers can now check the status of claims processed in recent months).

Call Menus for different products are available at the hotlines below:

Individual Insurance Hotline: 2510 3941 (Call Menu)

Wealth Management: 2108 1110 (Call Menu)

MPF & ORSO
Member Hotline: 2108 1388 (Call Menu)
Employer Hotline: 2108 1234 (Call Menu)

Group Life & Health
Member Hotline: 2108 1388 (Call Menu)
Employer Hotline: 2108 1234 (Call Menu)

If you have any further enquiry, please feel free to contact us via the channels listed on our website.