Understanding EliteCare

EliteCare is a packaged plan with comprehensive medical coverage that can be offered as part of ManuPlan or a standalone plan for your key employees. Key features:

  • Suitable for employers with a minimum of 3 employees.

  • Basic coverage for hospital and surgical benefits.

  • Optional coverage that includes dental and maternity benefits.

  • Full refund of expenses for some major benefits items on hospital and surgical benefits, subject to overall maximum limit per year.

  • 100% reimbursement for clinical expenses and full refund of expenses for general practitioner's visits and specialist’s visits, subject to overall maximum limit per year.

EliteCare is an insurance product underwritten by Manulife (International) Limited. This webpage is for reference only. Please refer to the relevant Benefits Schedule, Surgical Schedule and Policy Provisions for details of the terms and conditions and exclusions.

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  • Why Manulife

    Here are some reasons why Manulife is highly received by employers for their group life and health ("GLH") needs:


    e-GLH Online Services
    With our e-GLH online services, employers are able to manage their policies with ease and access/perform administrative functions online; whilst insured members can also check Benefit Schedule and network doctor list via this online platform.

    iDoctor App
    Our “iDoctor” app provides immediate and convenient locating service for insured members of our Group Medical Insurance Plans.

    Please click here to download now for iOS devices or here to download for Android devices.


    e-Alert for Members
    Insured members who have registered their e-mail addresses with us will receive email message from Manulife notifying the completion of their claims settlement.


    Hotline Service

    Any help you may need is just a phone call away. Our call centre is equipped with the state-of-the-art technology and our well-trained customer service officers are ready to address queries relating to group insurance policy:


    Employer Hotline - 2108 1234

    Member Hotline - 2108 1388

    (Service hours: Monday – Friday 9:00 am – 6:00 pm, except Saturdays, Sundays and Public Holidays)


    Customer Service Centre
    Employers and insured members can visit our Customer Service Center located at Causeway Bay and Kwun Tong for any assistance:


    Causeway Bay - 23/F, The Lee Gardens, 33 Hysan Avenue, Causeway Bay, Hong Kong

    Kwun Tong - 21/F, Tower A, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

    (Business hours: Monday – Friday 9:00 am – 6:00 pm, except Saturdays, Sundays and Public Holidays)


    Regular Newsletters
    We keep employers and their insured members posted with our regular newsletters reporting the latest administrative, service and employee benefits updates.


    Professional Services
    Our strong team of servicing agents are always ready to provide professional advice and assistance to employers and their insured members in matters relating to group insurance policy.

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