Emergency Assistance


Emergency Assistance

Medical Assistance Anywhere, Anytime

With the comprehensive Emergency Assistance Benefits provided by Inter Partner Assistance Hong Kong Limited (IPA), eligible insured members of Manulife Group Life & Health Schemes are always well protected while travelling outside their country of residence.

24-hour Worldwide Assistance Service Hotline
(852) 2854 2762

Emergency Assistance Service and Benefits

Group Life Insurance Scheme, Group Medical Insurance Scheme and Employee Voluntary Products

If you are members of Group Medical Insurance Coverage, ManuShield Family Insurance Plan or Privilege Individual Outpatient Plan, whenever you are abroad and find yourself in a case of emergency, you will enjoy the following free Emergency Assistance Service with unlimited coverage directly from IPA:

  • Hotline Service: Medical, Travel and Legal Assistance (For details, please refer to the IPA Services - Usage Procedures)
  • Transportation and Repatriation Arrangements:
    • Medical evacuation
    • Repatriation to country of residence
    • Compassionate visit by a relative
    • Transportation of the insured member's unattended children back to their country of residence
    • Local burial
  • Advance Payment of Medical Deposits (For details, please refer to the IPA Services - Usage Procedures)

Do you have questions on the IPA arrangements for emergency? Click here to download IPA Service Program. For more details, please refer to the Emergency Assistance Benefits Provisions of IPA.

Manulife provides sound advice and sound solutions. For more information about any Manulife products or services, please Contact Us.

Country of Residence shall mean the Hong Kong Special Administrative Region. For policies issued in the Macau Special Administrative Region, Country of Residence shall mean and be limited to the Macau Special Administrative Region.

This Service Program takes effect immediately. All service details are subject to future updates. The above information is for reference only. The types and limit of services provided by IPA are governed by the Emergency Assistance Benefits Provisions of IPA. Please refer to the Provisions or call IPA 24-hour Worldwide Assistance Service Hotline at (852) 2854 2762 for the latest service details.

Remark: With effect from March 1, 2013, international operator-assisted call services (i.e. collect calls paid by call recipient) will no longer be available from the local telecommunication service provider.