In Search of Excellent Customer Service Every Single Time

You may follow the steps below to register for our online services or reset your PIN:

1. Visit www.manulife.com.hk. Click "LOGIN" in the top right corner and select "PERSONAL CUSTOMER LOGIN".

2. Click the "Register" button or the "Forgot PIN" hyperlink.

3. Enter your HKID / Passport Number and Date of Birth. (For first time registration, please also click the "Read the Terms and Conditions" hyperlink to view the Terms and Conditions for our online service and check the box below the hyperlink to confirm your acceptance of the Terms and Conditions.)

4. Select to receive your one-time PIN by SMS or email, and confirm your registered Hong Kong / Macau / China mobile number or email address. (Note: If you have not registered any mobile number or email address, please complete the "Change of Contact Details Form" and submit it to Manulife by fax to (852) 2508 1629 or by mail. Upon receipt of your completed form, we will update our record within 5 business days.)

5. Enter the one-time PIN received by SMS or email within 60 minutes.

6. Set up your new PIN (must be 8 numeric digits) for future login.

7. Click the "LOGIN" button, then you can login to our Customer Website to enjoy a host of online services.

Demo:

* First Time Login Guide for Personal Customers

* Reset PIN Guide for Personal Customers

You may check your MPF contribution record the following ways:

1. Internet: Visit www.manulife.com.hk, login with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select "MPF & ORSO" at top, click "Contribution Record" on the left, then you can access the contribution record for the past 24 months.
2. Phone: Call our Smart Call hotline (852) 2108 1313. Key in your MCN and PIN, follow the instruction, then you can check the last contribution record.
3. Member Benefit Statement: Refer to the Annual Member Benefit Statement, which is mailed to your correspondence address during May to June every year.

• For Manulife Credit Card holder, premium payment may be settled in person at our Customer Service Centre, via Insurance Advisor, or via online banking of DBS Bank.
• For non Manulife Credit Card holder, premium payment may be settled via online banking only (provided that online banking service of your bank is available and Manulife is on the merchant list).

Notes:

• Credit Card payment for the premium of Matrix Privileged Top-up Account is not accepted.
• For autopay via a credit card account, we only accept Manulife Credit Card for policies in monthly payment mode. It is only applicable for traditional life insurance policies.