Personal Customer Login > Reset PIN Guide for Personal Customers

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Reset PIN Guide for Personal Customers

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Step 1 of 7:
Welcome to Manulife!

To reset your PIN, click here or “LOGIN” in the top right corner, then select “PERSONAL CUSTOMER LOGIN”.


Step 2 of 7:
Click the “Forgot PIN” hyperlink.


Step 3 of 7:
Enter your HKID / Passport Number and Date of Birth.


Step 4 of 7:
Select to receive your one-time PIN by SMS or email, and confirm your registered Hong Kong / Macau / China mobile number or email address.


Step 5 of 7:
Enter the one-time PIN received by SMS or email within 60 minutes.


Step 6 of 7:
Set up your new PIN for future login.


Step 7 of 7:
Click the "LOGIN" button to login to our Customer Website.


Upon successful login, you can view and manage your policy and portfolio, as well as gain access to a host of other useful information.

Login Now to enjoy a wide range of online services.