The brand new upgraded ClaimSimple.hk

Supports 3 key services - Manulife eClaims, Find My Doctor and My Medical Card, to let you enjoy true one-stop convenience! So you can look forward to a faster, simpler user experience every time.

Manulife eClaims – We Make Claims Simple!

With Manulife eClaims online medical claim service, individual and group medical policy customers1 can make claims for outpatient expenses not exceeding HK$1,200 and hospitalization expenses not exceeding $3,0002. Claims can be approved in as fast as a few minutes. There are even SMS updates on the status of their claims.

A submission can be made in 3 simple steps and 1 minute. No app to download, no password login, no form to fill out3, and no need to submit original documents4.

eClaims – Make a claim in 3 simple steps:

Input your personal information

  • ID Card or passport number
  • Date of birth

Select a claim category

  • Outpatient or hospitalization treatment

Snap pictures of receipts and documents, then upload

  • Receipts
  • Other documents (if applicable)
Use eClaims for the first time and input your Hong Kong mobile number on or before December 31, 2019, you are eligible to receive Hung Fook Tong coupons worth HK$50!5

Find My Doctor6

We provide comprehensive information on doctors for selected group medical policy customers. You can also search by location, medical specialty, etc. The doctor’s name, clinic address, location map, phone number and office hours are all included for your easy, at-a-glance reference!

My Medical Card7

If you are a selected group medical insurance customer, you can simply download and use your medical card at the doctor’s office. No more worries about losing or forgetting to bring your medical card from now on. Other benefits include:

  • no filing of claims
  • no waiting period for reimbursement

Download leaflet

For enquiry, please contact your Manulife agent or call our Customer Service Hotline: (852) 2108 1188. For more information, please see the terms & conditions on www.claimsimple.hk.

  1. Applicable to individual and insured member of selected group medical policies only. Manulife may, without prior notification, offer or suspend the service at its discretion.
  2. For outpatient: each receipt amount up to HKD1,200. Outpatient claims cover consultations with general practitioners or specialists, Chinese medical practitioners, x-ray and laboratory fees, etc. For hospitalization: each receipt amount up to HKD3,000; hospitalization claims cover hospitalization or outpatient surgery, pre- and post-hospitalization care, etc.
  3. Applicable to outpatient claims only.
  4. Please keep your original receipts and documents for 120 days upon completion of the claim as we may request them for verification.
  5. Terms and conditions apply. Please visit www.manulife.com.hk/link/ecpromo-en.
  6. For use by Manulife group medical insurance customers searching for doctors in the Manulife network.
  7. For use by Manulife group medical insurance customers during their consultations with doctors in the Manulife network.