Major Disease Female Benefit Claims Procedures


Individual Claims Procedure

At Manulife, our Individual Insurance claims process is easy and quick to provide you with the proper safeguards to meet your urgent needs. So you may enjoy peace of mind with protection.

Simply select the claims type below to learn more:

Claims Procedure

    Download and complete Claim Form


    Collect claims documents


    Submit Claim Form and documents within 30 days from:
    i) the first diagnosed date of the Major Disease or the Gender Specific Illness or the Juvenile Disease;
    ii) the date receiving the Angioplasty Procedure


    Claims assessment and approval by Manulife Claims Department


    Receive claims settlement
Claims Documents
Basic Requirements
  • Major Disease / Female Benefit Claim Form
    • Page 1 & 2 - completed and signed by Insured
    • Attending Physician's Statement - completed, signed and stamped by Attending Physician (Doctor)
  • Copy of all histopathology report, laboratory report, X-rays result, reports of CT Scan and other imaging studies, blood test result and / or other relevant proof / medical evidence
  • HKID Card / Passport copy of both Policyowner and Insured (if you have never provided clear copy(ies) of such document(s) to us before)

Claims Submission

After making a claim, you may login to our Customer Website, and check the claim status or view past claim records (up to the past 5 years) under “Individual Insurance > My Claims” section.

By Mail:
Claims Department
Individual Financial Products Manulife
(International) Limited
22/F, Manulife Financial Centre,
223-231 Wai Yip Street, Kwun Tong,
Kowloon, Hong Kong

In Person:
Customer Service Centre
23/F, Lee Garden One,
33 Hysan Avenue,
Causeway Bay, Hong Kong

Got any further questions? Please contact our Customer Service by phone or email: (852) 2510 3941 or 4008 428 017 (China Toll Free Number)