Our Management Team

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Our Management Team

Manulife owes its success to the strong stewardship and competence senior management team. With decades of experience and strong skills, they have continually assured you of Manulife's continual success.

Guy Mills

Chief Executive Officer

Guy Mills is Chief Executive Officer of Manulife (International) Limited, overseeing all Manulife’s businesses and distribution in Hong Kong and Macau, except mutual-funds business. 
 
He is also a Director of the Board of both Manulife (International) Limited and Manulife Asset Management (Hong Kong) Limited.  In addition, he is President and Chief Executive Officer of their holding company, Manulife International Holdings Limited.
 
Mr. Mills also serves as Deputy Chairman of the Life Insurance Council of The Hong Kong Federation of Insurers and a Member of the General Committee of the Employers’ Federation of Hong Kong. 
 
Having joined Manulife Financial in 1995, Mr. Mills has more than two decades of practical experience with the company.  He has held progressive technology and operations management roles within Manulife’s Canadian, Asian and Corporate divisions, including a two-year assignment in Tokyo, Japan, during the first half of his career with the firm. 
 
In 2005, Mr. Mills relocated to the Philippines to head up Manulife’s Business Processing Services, the company’s global-resourcing capabilities facility, as its first Chief Executive Officer. He built a world-class global-resourcing practice of more than 2,000 employees located in Manila, Chengdu and Kuala Lumpur over his five-year tenure.   
 
He was then appointed Chief Operating Officer of Manulife’s Asia Division, responsible for operations, customer service, brand development and communications across the region, before moving to Mainland China as CEO of Manulife-Sinochem, the company’s life-insurance joint venture headquartered in Shanghai. 
 
Before emigrating to Canada and joining Manulife Financial, Mr. Mills held information-technology positions in the United Kingdom with Clerical Medical Investment Group and National Westminster Bank. 
 
He holds an MBA degree from both University of Washington in St. Louis, US, and Fudan University in Shanghai, China.
 

Ivan Chan

Chief Partnership Distribution Officer

Ivan Chan is Chief Partnership Distribution Officer, Hong Kong. Mr. Chan heads up Partnership Distribution to oversee the distribution of Manulife products to independent institutions in Hong Kong, spanning banks, brokers and individual financial advisers. He is responsible for implementing effective distribution model and strategies by deploying sales support capabilities, sales incentive campaigns and product sales training to drive channel growth from the partnerships. 

Mr. Chan joined Manulife in 1999 and has taken up various cross-market leadership roles in both individual insurance product marketing and agency operations. In 2011, he was the Chief Agency Development Officer of Manulife Insurance Berhad Malaysia. In 2014, he headed up Business Development, Individual Financial Products, contributing to the company’s growth in individual insurance sales in Hong Kong and Macau. 

In 2017, he was promoted to Vice President and Head of Business Development, Distribution Operations, where he contributed to the expansion of Hong Kong’s individual insurance business and the marketing of a wide range of insurance solutions through agency and other distribution channels. 

Mr. Chan was named one of the company’s Global Stars of Excellence in 2015 and has been awarded the Asia Stars of Excellence on two prior occasions. He holds a Master in Business Administration from the Chinese University of Hong Kong and is a Fellow of the Life Management Institute.

 

Kareen Chow

Vice President and Chief Agency Officer

Kareen Chow is Vice President and Chief Agency Officer, Manulife (International) Limited, taking charge of the on-going development of the company’s professional agency force in Hong Kong and Macau. She is also responsible for driving agency productivity and for devising a wide range of programmes to promote its growth. Ms Chow currently oversees the consolidation of field inputs for product enhancement as well as the formulation of sales strategies and incentive schemes for all product launches in Hong Kong.

Ms Chow has been working at Manulife for more than 30 years, during which between 2001 and 2003, she built the agency force from 2,000 to over 3,000 in less than three years, with the number now standing at more than 7,000. Since starting with the company’s Employee Benefits department, she has been promoted to various roles within different functions and departments such as Training, Marketing, Alternative Distribution, and has led Agency recruitment, development and sales promotion functions. In 2008, Ms Chow was named the Star of Excellence - Corporate Honouree of the company. 

Ms Chow holds a Bachelor of Arts degree.  She has received diplomas in insurance-agency administration and customer service from the Life Office Management Association (LOMA). She is also a Fellow Chartered Financial Practitioner (FChFP).

Joseph Chu

Chief Risk Officer

Joseph Chu is Chief Risk Officer, Manulife (International) Limited, responsible for overseeing the overall risk profile of Manulife’s Hong Kong operations. This includes promoting a risk-awareness culture, establishing an enterprise risk-management framework, overseeing the risk across the company independently and facilitating effective discussion in the Hong Kong Risk Committee.

He has been with Manulife since 2002, having spent the early years of his career in valuation and pricing functions. Prior to his current appointment in 2013, he was Assistant Vice President & Pricing Officer of the individual insurance business of Hong Kong.

Mr. Chu holds a Bachelor of Science degree in Actuarial Science from the University of Hong Kong and is a Fellow of the Society of Actuaries.

Wilton Kee

Vice President and Chief Product Officer, Individual Financial Products

Wilton Kee is Vice President and Chief Product Officer, Individual Financial Products, Manulife (International) Limited. As a member of Manulife Hong Kong’s senior management team, he is responsible for heading up marketing actuarial, product development and finance and management information system function for the individual financial products business, in which he plays an active part in its overall strategy and direction. 

Mr. Kee joined Manulife in 2013 as Assistant Vice President & Pricing Officer, Individual Financial Products, Hong Kong, overseeing its marketing actuarial functions. 

As a key driver in the revitalization of its Hong Kong product portfolio, Mr. Kee has revamped Manulife’s products substantially, making them more customer-focused, competitive and timely to market over the last three years. On top of this, he has been instrumental in helping the company build new bancassurance business by developing unique customer solutions for the clients of some of the leading banks in Hong Kong.

Mr. Kee also has solid experience in actuarial pricing, financial reporting and risk management, both in Hong Kong and Japan. He spent the earlier part of his career in the Asia regional office of a leading international insurance group. 

He holds a Bachelor of Science degree in Actuarial Science from the University of Hong Kong and is a Fellow of the Society of Actuaries (FSA) of the United States. He has also attained the Financial Risk Manager (FRM) designation issued by the Global Association of Risk Professionals and holds a Certificate in Quantitative Finance (CQF).

Selina Ko

Chief Human Resources Officer Hong Kong & Head of Employee Relations Asia

Selina Ko is Chief Human Resources Officer Hong Kong and Head of Employee Relations Asia. She is committed to building high performing teams and culture that bring the best interest to customers, employees and shareholders.  Working closely with senior executives across different business units, Ms Ko takes leadership in the development and execution of people strategies that help position the company as an Employer of Choice in Asia.

Ms Ko joined Manulife as Assistant Vice President, Human Resources, Asia in 2014. Prior to this she held a number of key human resources roles in Hong Kong, Japan and Greater China at country, regional and group levels. She is a well-seasoned professional with more than 20 years' international experience in various areas, covering retail, wholesale and private banking, technology, mergers and acquisitions, talent development, and leadership coaching.

Ms Ko holds a Master’s degree and a Bachelor’s degree in Business Administration. She is also a certified strengths and team-effectiveness coach, a certified executive coach and an accredited mediator.

 

Isabella Lau

Chief Customer Officer

Isabella Lau is Chief Customer Officer, Manulife (International) Limited, responsible for Manulife’s Marketing, Customer Relationship Management, Corporate Communications, Innovation and Customer Experience functions, as well as being involved in strategic projects in Hong Kong. Ms Lau drives the company’s continuous effort in customer centricity, particularly in the areas of customer insights/analytics and the ManulifeMOVE program. She also plays a key role in strengthening Manulife’s brand through its marketing, media relations and corporate social-responsibility efforts. 

Ms Lau’s extraordinary leadership qualities, innovative mindset and business acumen have been recognized by the industry with many awards, including Marketer of the Year and a winner of the Distinguished Marketing Leadership Awards at the Hong Kong Management Association (HKMA) and Television Broadcasts Ltd. (TVB) Awards for Marketing Excellence 2016.

Ms Lau has over 20 years’ experience in general management, sales and marketing management in the financial-services industry. She has held senior management roles with Standard Chartered Bank’s credit-card business and was regional marketing head for New Customer Acquisition at American Express. She had been with a leading advertising agency before embarking on a career in financial services. 

Ms Lau holds an MBA degree awarded by the Cass Business School of City University of London and a Bachelor of Arts degree from the University of Hong Kong. She is a member of the Digital Marketing Community of the HKMA.

Rockson Leung

Chief Financial Officer

Rockson Leung is Chief Financial Officer, Manulife (International) Limited, responsible for overseeing the financial functions of Manulife’s operations in Hong Kong, including financial reporting, planning and control, capital management and planning, asset-liability management, treasury and other finance-related matters. He is also responsible for the office support functions and plays an active part in the overall strategy and direction of Manulife Hong Kong’s operation. 

Mr. Leung joined Manulife Financial in 2010 as Deputy Chief Financial Officer, Asia, in charge of the region’s actuarial function, including all external actuarial disclosures and capital management. Since 2014, he held the position of Chief Risk Officer, Asia, responsible for overseeing all risks in the region including that pertaining to enterprise, product, market, operations, insurance and underwriting. 

Mr. Leung began his career in Australia and returned to Asia in 1999 and had held various positions with ING Asia, including Chief Insurance Risk Officer of China and Chief Financial Officer of China. Prior to joining Manulife, he was the Deputy Chief Executive and Chief Financial Officer of Bank of China Group Life Insurance Company.

Mr. Leung holds a Bachelor of Economics from Macquarie University of Australia and is a Fellow of the Institute of Actuaries of Australia and Financial Services Institute of Australasia. 

William Man

Chief Information Officer & Chief Operations Officer

William Man is Chief Information Officer & Chief Operations Officer of Manulife (International) Limited. As a member of Manulife Hong Kong’s senior management team, he is responsible for leading the company’s Information Technology and Digital execution strategies, as well as core insurance operations including Underwriting, Claims and Customer Service activities. He also drives the company’s customer experience transformation to help accelerate customer centricity, digital journey and operational efficiency.

Mr. Man also oversees the Portfolio Management and Delivery Services function which incorporates Business Analysis and Solution Design and Delivery to help enhance the company’s future effectiveness.

He joined Manulife-Sinochem Life Insurance Co., Ltd. in 2007 and became its Chief Operating Officer in January 2013. He was appointed to the role of Interim Hong Kong Chief Information Officer & Chief Operations Officer in November 2017, and has demonstrated strong leadership in crafting and executing  IT and business operations strategies.  

Mr. Man has over 30 years of experience in the life assurance industry. He has held various senior positions in leading insurance and reinsurance companies in the United Kingdom and Hong Kong.

 

Raymond Ng

Vice President and Head of Employee Benefits

Raymond Ng is Vice President and Head of Employee Benefits, Manulife (International) Limited. He is in charge of the strategic development and operation of both the pension (MPF & ORSO) and the group benefits (Life & Health) business of Manulife Hong Kong.

Mr. Ng is responsible for steering and growing these two businesses, with key accountabilities of formulating and implementing innovative strategies on products and pricing, sales and distribution, pension services as well as pension finance and operation. He is also a member of Manulife Hong Kong's senior management team.

Mr. Ng was Assistant Vice President and Head of Business and Product Development, Employee Benefits prior to his current role. Under his leadership, Manulife has achieved significant growth and become the largest Mandatory Provident Fund (MPF) scheme sponsor in Hong Kong since year-end 2016, with market share growing from 17.4% in September 2010 to 22.5% as at end-March 2018. He also played a pivotal role in the 15-year MPF collaboration between Manulife and Standard Chartered Bank, which kick-started in 2016 to allow the bank to exclusively offer its customers Manulife's MPF products and services. 

Before joining Manulife, Mr. Ng was the Head of Sales - Pension and Group Business of AXA China Region Insurance Company Limited, overseeing both pension and group insurance sales channels. Prior to that, he worked at HSBC Insurance (Asia-Pacific) Holdings Limited for over 15 years and was the Assistant General Manager of Employee Benefits managing the sales and client services department. 

Mr. Ng obtained a Bachelor of Commerce degree in Canada and a Master of Business Administration (MBA) from the University of Leicester in the UK.

 

Lawrence Nutting

Chief Distribution Officer

Lawrence Nutting is Chief Distribution Officer, Manulife (International) Limited and is on the Board of Manulife Provident Funds Trust Company Limited. He heads up all Manulife’s distribution channels in Hong Kong, covering the agency force and partnership distribution including banks, brokers and independent financial advisors. Mr. Nutting plays a key role in further increasing Manulife’s distribution capacity in the territory.

With extensive expertise in distribution management, Mr. Nutting has more than 35 years of experience in insurance marketing. He joined Manulife Hong Kong as Assistant Vice President, Regional Agency Development and Training, Asia in January 2003, responsible for heading the Manulife University for agency-management development and regional-agency training functions. 

He then transferred to Manulife-Sinochem in August 2004 as Vice President China Agency Development and subsequently General Manager of the Shanghai Branch. Under his leadership, the Branch became the leader in terms of agency sales in Shanghai among foreign-invested insurers.

Mr. Nutting holds a Bachelor’s degree in Education and a Master of Business Administration. He has received the designations of Certified Financial Planner, Chartered Life Underwriter and Chartered Financial Consultant. He is also a Fellow of the Life Management Institute.

Michael Ting

Chief Legal and Compliance Officer

Michael Ting is Chief Legal and Compliance Officer, Manulife (International) Limited. He heads up the Hong Kong legal and compliance functions at Manulife. In his new role, he builds and maintains the overall legal and compliance framework of the company. He provides legal and compliance advice to the senior management team that is essential to the planning and execution of Manulife’s business strategies. 

Mr. Ting has more than 20 years of solid and extensive experience in legal and compliance areas. Prior to joining Manulife, he held various senior legal and/or compliance positions at local or regional level with various major life insurers in Hong Kong.  

He holds a Juris Doctor degree from the United States and is a qualified lawyer in Hong Kong, the United States and the United Kingdom. He started off his career in private practice as a litigator for insurance companies.

Our Management Team

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