ORSO scheme to suit different needs

• Annual Review: Annual review may be conducted to keep you updated on any changes in investment-related and administrative issues.
• Monthly Statements: A monthly statement provides you a summary of your ORSO account, with transactions made during the month, for your easy reference.
• Employer Newsletters: We will keep you posted with our regular newsletters reporting the latest administrative issues and service updates.
• Customer Service Center: You may visit our customer service center located conveniently in Causeway Bay and Kwun Tong if you need any help.
• Employer Hotline - 2108 1234: We have a well equipped call center and well-trained officers who are ready to address your queries. So any help you may need is just a phone call away.
• Professional Service: Our servicing agents will be delighted to offer assistance in matters relating to retirement plan management.

• Member Online Service: Members can conveniently view and manage their personal portfolio including personal information, account and contribution status (including summaries of account movements and daily transactions) and perform fund switching^ by simply login to our customer website.
• Smart Call Service – 2108 1313: With this interactive voice response system, you may check the latest market value of your fund balance, keep track of fund prices, and even switch funds^ at anytime.
• Member Hotline – 2108 1388: Our professionally trained customer service staff are just a phone call away to answer your inquiries.
• Annual Benefit Statement: We provide a detailed bilingual annual benefit statement showing account balance and contribution amount. Members can also login to our customer website to view their account status anytime, anywhere.
• Investment Information Update: Visit www.manulife.com.hk and peruse our reports on fund performance and fund managers’ comments presented by our investment experts.
• Customer Service Center: You may visit our customer service center located conveniently in Causeway Bay and Kwun Tong if you need any help.

^ Applicable to members with HKID number and address on our record and where fund choice selection is provided by employer for individual scheme members.