Department Overview

Actuaries and actuarial students play a central role in building and maintaining Manulife's success through product development and business valuation. We take the responsibility of developing our actuarial professionals very seriously.

Manulife has an exceptional actuarial student program designed to help enhance each person's career development. The program includes: work experience in different departments, business units and teams; support during the Society of Actuaries examination process; and developmental seminars. Actuarial includes:

• Product Design and Pricing
• Policy Documents, Premium & Dividend Calculations
• Financial Analysis & Reporting

Manulife agency force sets our vision to strive for excellence and be the most trusted agency force to lead the industry in Hong Kong.  Our mission is to provide caring and professional financial solution to meet people's financial goals.

The agency force is well supported by our Agency Operation with the following functional units:

• Agency Management
• Agency Compensation and Compliance
• Agency Training and Development
• Agency Recruitment
• Agency Technology
• Sales Promotion and Incentive
• Agency Support

There are two services provided by Employee Benefits:

Group Life and Health Insurance

Aims to provide premium life and medical benefits to our corporate clients.  Our different medical plans are truly comprehensive covering Life, Medical, Inpatient benefits, Outpatient Benefits, Supplementary Major Medical benefits, Maternity benefit, Dental benefits and Health Screening.  Major works of Group Life and Health Insurance operation include:

• Underwriting and Policy Issue
• Policy and Claims Administration
• Marketing and Product Development
• Brokerage support and development
• Project Management

Pensions

As a pension service provider, our objective is to provide the best environment with strong financial strength and utmost quality services for our scheme members to safe keep their retirement funds.  Our "Service Guaranteed" program include around-the-clock back-up of our on-line Service Centre, regular updates on fund performances and direct access to accounts at any time through "Smart Call" or internet.  Major works of pension operation include:

• Sales Support and Marketing
• Administration and members processing
• Data Control
• Customer Service Centre
• Project Management

There are three main areas of responsibilities under Customer Service & Strategic Development:

1. Call Centre

Our call centre consists of dedicated well trained personnel committed to providing excellent service to Manulife customers and distributors for insurance, wealth management and MPF.

• Inbound customer and distributor enquiries
• Outbound retention activities
• Customer website
• Business Analysis
• Project Management

2. Corporate Communications

Manulife's communications professionals contribute to the Company's success by communicating corporate messages and developing initiatives. Corporate Communications includes:

• Corporate Branding and Event management
• Public & Media Relations
• Corporate Advertising and Sponsorship
• Publication
• Translation
• Websites Management

3. Customer Relationship Management

The CRM team will lead the development of customer marketing plans and programs to enhance customer loyalty and to deepen bonds with existing customers.

Controllers manage the budget and accounts of Manulife to ensure a healthy workflow.

• General Accounting
• Budgeting and Planning
• Information Management and Reporting

Human Resource Professionals provide unified HR solutions to meet the changing needs of diverse business units. HR Services includes:

• Compensation & Benefits
• Staffing & Employee Relations
• Learning & Organization Development

Our Individual operations aim to provide our customers with an integrated product infrastructure and the benefits of common service synergies. Therefore, Individual Insurance, Mutual Funds and Specialty Products are grouped under Individual Financial Products. Major areas include:

• Underwriting and Policy Issue
• Policy and Claims Administration
• Marketing and Product Development
• Business Development
• Mutual Funds Operation
• Project Management
• Customer Service Centre

Manulife's Information Technology Division is responsible for ensuring the Company's technological capabilities are in place to maintain our competitiveness.

We are always looking for skilled and motivated individuals who thrive in a fast-paced team-based environment. Whatever your interest, E-Commerce, Internet/Intranet Development, Mainframe or Client/Server Support or Development, in Information Services our projects will provide you with challenges, opportunities and exposure. We encourage IT Professionals of all levels and backgrounds to consider a career opportunity at Manulife. Information Technology includes:

• Programming, System Analysis & Systems Development
• Computer Operations
• Project Management

Manulife Independent Distribution and Investment Funds professionals are committed to grow sales through Independent Channels and developed industry leading products in the investment space.  Major areas include:

• Independent Distribution, Sales
• Bancassurance
• Investment Funds, Products
• Compliance
• Marketing
• Operations

Audit Services manage risk through performing independent and objective reviews to support management in the assessment and development of control system.
Audit Services also maintain a governance partnership with other related business units to ensure appropriate risk coverage across Manulife and to identify opportunities for leverage.  Types of audit include:

• Operational Audit (Business / Finance / Actuarial / Investment / Information Technology)
• Project Risk / System Development Audit
• Emerging Risk Audit
• SOX Review and Testing
• Other supports such as M&A Due Diligence

Manulife's Legal and Compliance department provides advice and direction to the various business units on a wide variety of issues related to legislative and regulatory requirements.  Roles within the department include:

• Legal Counsel
• Hong Kong Compliance 
• Business Unit Compliance

Office Services manage the office space and furniture to accommodate with the expansion of the company.

• Office Planning & Control
• Purchasing and Supply
• Mail Management