Individual Claims Procedures

At Manulife, our Individual Insurance claims process is easy and quick to provide you with the proper safeguards to meet your urgent needs. So you may enjoy peace of mind with protection.

Simply select the claims type below to learn more:

Claims Procedures
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    Download and complete Claim Form
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    Collect claims documents
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    Submit Claim Form and documents within 30 days after the date of injury caused by accident
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    Claims assessment and approval by Manulife Claims Department
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    Receive claims settlement
Claims Documents
Basic Requirements
  • Claim Form for Accident (C12)
    • Part I - completed and signed by Insured
    • Part II - completed, signed and stamped by Attending Physician (Doctor)
  • Copy of Sick Leave Certificate(s) with Diagnosis
  • HKID Card / Passport copy of both Policyowner and Insured (if you have never provided clear copy(ies) of such document(s) to us before)
Remarks:
Additional Requirements (if applicable)
  • Diagnostic / Laboratory Reports (if Diagnostic / Laboratory Test done)
  • Referral Letter from Attending Physician (Doctor) (if attended by Specialist / Physiotherapist / Occupational Therapist)
  • Copy of Police Report / Traffic Accident Report / Police Statement (if involved in Traffic Accident)
  • Certified true copy of compensation breakdown from other insurance company(ies) (if claim from other insurance company(ies))
  • Original Medical Receipt(s) (if claiming for Medical Reimbursement)
  • Physiotherapy / Occupational Therapy Report (if Physiotherapy / Occupational Therapy done)
  • Original Statement of Charges / Account and Original Hospital Receipts (if hospitalized)
For more details, please login.
Claims Procedures
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    Download and complete Claim Form
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    Collect claims documents
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    Submit Claim Form and documents no later than 12 months after the commencement of Total Disability
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    Claims assessment and approval by Manulife Claims Department
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    Receive claims settlement
Claims Documents
Basic Requirements
  • Claimant's Statement of Disability (C03) for disability in first 24 months OR Claimant's Statement of Continued Disability (C04) for continuous claims with disability after 24 months
    • Page 1 & 2 - completed and signed by Claimant
    • Attending Physician's Statement - completed, signed and stamped by Attending Physician (Doctor)
  • Copy of Sick Leave Certificate(s) with Diagnosis
  • HKID Card / Passport copy of both Policyowner and Claimant (if you have never provided clear copy(ies) of such document(s) to us before)
Remarks:
Additional Requirements (if applicable)
  • Income proof (e.g. tax return for the past 12 months prior to disability)
  • Proof of Occupation (e.g. Employment Letter)
  • Employer's Confirmation
  • Certificate of Employees' Compensation Assessment (Form 5 or 7)
For more details, please login.
Claims Procedures
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    Download and complete Claim Form
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    Collect claims documents
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    Submit Claim Form and documents within 90 days after discharge from hospital
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    Claims assessment and approval by Manulife Claims Department
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    Receive claims settlement
Claims Documents
Basic Requirements
  • Medical Insurance - Hospitalization & Surgical Claim Form (C13)
    • Part I - completed and signed by Patient
    • Part II - completed, signed and stamped by Attending Physician (Doctor)
  • Original Statement of Charges / Account and Original Hospital Receipts
  • HKID Card / Passport copy of both Policyowner and Patient (if you have never provided clear copy(ies) of such document(s) to us before)
Remarks:
Additional Requirements (if applicable)
  • Diagnostic / Laboratory Reports (if Diagnostic / Laboratory Test done)
  • Referral Letter from Attending Physician (Doctor) (if attended by Specialist during the confinement)
  • Copy of Police Report / Traffic Accident Report / Police Statement (if involved in Traffic Accident)
  • Student Identity Card copy (if patient is a student at age of 18 to 25)
  • Certified true copy of compensation breakdown from other insurance company(ies) (if claim from other insurance company(ies))
  • Copy of Home Visit Permit and Daily Hospitalization Record (if hospitalized in the Mainland China)
  • Copy of Hospital Discharge Summary / Slip or Sick Leave / Medical Certificate with Diagnosis (if hospitalized in Government Hospital in Hong Kong)
For more details, please login.
Claims Procedures
  •  

    Download and complete Claim Form
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    Collect claims documents
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    Submit Claim Form and documents within 30 days from:
    i) the first diagnosed date of the Major Disease or the Gender Specific Illness or the Juvenile Disease;
    OR
    ii) the date receiving the Angioplasty Procedure
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    Claims assessment and approval by Manulife Claims Department
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    Receive claims settlement
Claims Documents
Basic Requirements
  • Major Disease / Female Benefit Claim Form
    • Page 1 & 2 - completed and signed by Insured
    • Attending Physician's Statement - completed, signed and stamped by Attending Physician (Doctor)
  • Copy of all histopathology report, laboratory report, X-rays result, reports of CT Scan and other imaging studies, blood test result and / or other relevant proof / medical evidence
  • HKID Card / Passport copy of both Policyowner and Insured (if you have never provided clear copy(ies) of such document(s) to us before)
For more details, please login.

Claims Submission

After making a claim, you may login to our Customer Website, and check the claim status or view past claim records (up to the past 5 years) under “Individual Insurance > My Claims” section.

By Mail:
Claims Department
Individual Financial Products Manulife
(International) Limited
22/F, Manulife Financial Centre,
223-231 Wai Yip Street, Kwun Tong,
Kowloon, Hong Kong

In Person:
Customer Service Centre
23/F, Lee Garden One,
33 Hysan Avenue,
Causeway Bay, Hong Kong

Got any further questions? Please contact our Customer Service by phone or email: (852) 2510 3941 or 4008 428 017 (China Toll Free Number)