Hospitalization Claims Procedures


Individual Claims Procedures

At Manulife, our Individual Insurance claims process is easy and quick to provide you with the proper safeguards to meet your urgent needs. So you may enjoy peace of mind with protection.

Simply select the claims type below to learn more:

Claims Procedures

Try our new eClaims Service
Applicable for single hospitalization receipts not exceeding HKD3,000

Or you can


    Download and complete Claim Form


    Collect claims documents


    Submit Claim Form and documents within 90 days after discharge from hospital


    Claims assessment and approval by Manulife Claims Department


    Receive claims settlement
Claims Documents
Basic Requirements
  • Medical Insurance - Hospitalization & Surgical Claim Form (C13)
    • Part I - completed and signed by Patient
    • Part II - completed, signed and stamped by Attending Physician (Doctor)
  • Original Statement of Charges / Account and Original Hospital Receipts
  • HKID Card / Passport copy of both Policyowner and Patient (if you have never provided clear copy(ies) of such document(s) to us before)
Additional Requirements (if applicable)
  • Diagnostic / Laboratory Reports (if Diagnostic / Laboratory Test done)
  • Referral Letter from Attending Physician (Doctor) (if attended by Specialist during the confinement)
  • Copy of Police Report / Traffic Accident Report / Police Statement (if involved in Traffic Accident)
  • Student Identity Card copy (if patient is a student at age of 18 to 25)
  • Certified true copy of compensation breakdown from other insurance company(ies) (if claim from other insurance company(ies))
  • Copy of Home Visit Permit and Daily Hospitalization Record (if hospitalized in the Mainland China)
  • Copy of Hospital Discharge Summary / Slip or Sick Leave / Medical Certificate with Diagnosis (if hospitalized in Government Hospital in Hong Kong)
For more details, please login.

Claims Submission

After making a claim, you may login to our Customer Website, and check the claim status or view past claim records (up to the past 5 years) under “Individual Insurance > My Claims” section.

By Mail:
Claims Department
Individual Financial Products Manulife
(International) Limited
22/F, Manulife Financial Centre,
223-231 Wai Yip Street, Kwun Tong,
Kowloon, Hong Kong

In Person:
Customer Service Centre
23/F, Lee Garden One,
33 Hysan Avenue,
Causeway Bay, Hong Kong

Got any further questions? Please contact our Customer Service by phone or email: (852) 2510 3941 or 4008 428 017 (China Toll Free Number)