Important update - Regarding earlier communication about “Update on Employer Online Account Login Method”

The email you previously received on 7 December 2025 and 8 December 2025, regarding “Update on Employer Online Account Login Method” is applicable only to holders of Group Life and Health Insurance Employer Online Accounts. Customers who are not holders of such accounts may disregard the earlier email and no action is required.

We extend our sincere apologies for any inconvenience this may have caused. For inquiries, please click here to contact us.

[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

Thank you for your continued support!

December 5, 2025

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

Thank you for your continued support!

December 5, 2025

Newsroom

Manulife Macau among the first wave of insurers to launch 'Virtual Face-to-Face' agency sales platform

Feb 16, 2023

Further to the rolling out of our Non-Face-to-Face application approach (nF2F) for Macau agents in July 2022, we are pleased to announce the launch of a 'Virtual-Face-to-Face' (vF2F) agency sales platform in February 2023 for all of Manulife’s individual insurance products in Macau, including investment-linked assurance schemes, making us among the first wave of insurers to do this in the market.

With this insurtech solution, both new and existing customers can virtually meet with Manulife’s agents via highly secure video chat and purchase a wide range of Manulife individual insurance products. Manulife’s Virtual Face-to-Face sales solution enables customers and agents to discuss financial needs and product benefits through the use of video conferencing and screen sharing via an encrypted network. In addition, to protect the interests of customers,

(i) our servicing agents will present their name cards disclosing their identity and capacity as Manulife’s agents during the audio recording; and

(ii) premium payment instructions are clearly specified in the premium notices issued by Manulife, and customers should refer to these notices to find out how to make payments for premiums.

In case of any queries about the identity of our servicing agents or premium payment methods, please feel free to call our customer hotline at (853) 8398 0383 or email us at service_ma@manulife.com.

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Manulife Macau among the first wave of insurers to launch 'Virtual Face-to-Face' agency sales platform