Manulife Hong Kong and Macau has recently identified fraudulent emails impersonating our company. The sender shown in these emails is: 香港MAFIEL <mafiel.sunwg-warpservices.co.za@shared1.ccsend.com>. Please note that these emails and their contents were not issued by Manulife.

The emails claim that a “premium recalculation has been completed” and that a credit balance is available for withdrawal. Recipients are asked to select a payment method via an online platform within 12 hours, failing which the amount will become invalid.

If you receive such emails, please do not click on any links or provide any personal or financial information, and delete the email immediately.

Manulife would like to clarify that we will never request customers to provide credit card details or any sensitive personal information via email or embedded links, nor will we arrange any time-limited payment or collection requests through such means.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

View more

Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

View more
Skip to main content Skip to notification content
Back

Manulife has been a trusted name in Hong Kong for more than 125 years and in Macau for nearly 30 years. With a global heritage spanning well over a century, we began serving customers in Asia as early as 1897. Today, we are one of the top-tier providers of financial services in Hong Kong and Macau, offering a diverse range of protection and wealth solutions to over 2.6 million customers across both markets. We are committed to making decisions easier and lives better for our customers.

 

Our product portfolio encompasses individual and group life and health plans, MPF products, ORSO schemes, mutual funds and wealth management solutions. 

 

We are the No. 1 MPF service provider in Hong Kong based on assets under management and net cash flows, according to the Mercer MPF Market Shares Report1. We are also the city's topmost-ranked insurance brand in terms of customer satisfaction and brand advocacy2.

 

We understand you need different types of insurance at different stages in your life. That’s why we provide a wide range of products and services to give you the protection you need and the peace of mind you hope for. 

 

Through our extensive network of partnerships, we give our customers the Manulife advantage. By working with our agents, bank partners – China CITIC Bank International Ltd, DBS Bank (Hong Kong) Ltd and Standard Chartered Bank (Hong Kong) Ltd – as well as brokers, independent financial advisors and other partners, we are committed to providing financial solutions tailored to not only your changing needs but your family’s as well. 

 

1 As of 31 December 2025, Manulife (International) Limited was the No.1 MPF service provider in Hong Kong in terms of market share of total MPF assets by MPF scheme provider. Source: “Mercer MPF Market Shares Report” as of 31 December 2025, by Mercer (Hong Kong) Limited.

2 YouGov Brand Tracing during 2018-2021