Services & Claims

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In addition to the terms stated in Manulife's Legal Notices, Manulife disclaims liability for any loss, damage and any other consequence resulting directly or indirectly from or relating to your access to the 3rd Party Website or any information that you may provide or any transaction conducted on or via the 3rd Party Website or the failure of any information, goods or services posted or offered at the 3rd Party Website or any error, omission or misrepresentation on the 3rd Party Website or any computer virus arising or system failure associated with the 3rd Party Website.
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Form Library

MPF - Employer

MPF Scheme Publications:

Forms:

Manulife Global Select (MPF) Scheme was onboarded to the eMPF Platform (“eMPF”) on 6 November 2025 respectively. All MPF administrative services are now handled by eMPF. From now on, you can manage your MPF and submit instructions via the eMPF Web Portal or eMPF Mobile App.

If you are submitting paper instructions, please use the designated eMPF forms and send them directly to eMPF by post, fax, email or in person.

You may input keywords (e.g. “Global Select”) to search for a form:

Employer

Self-Employed Person

Tax Deductible Voluntary Account

Submission channels:

Postal address: PO Box 98929 Tsim Sha Tsui Post Office
Fax number: (852) 3197 2988
Email address: forms@support.empf.org.hk

In person to either of the following eMPF Service Centres:
Hong Kong Island: Unit 601B, 6/F, Dah Sing Financial Centre, No.248 Queen's Road East, Wanchai, Hong Kong
Kowloon: Suites 1205-6, 12/F, Chinachem Golden Plaza, No. 77 Mody Road, Tsim Sha Tsui East, Kowloon
New Territories: Suite 1802A, 18/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, New Territories

Office hours:
Monday to Friday 9:00 am to 6:00 pm
Saturday 9:00 am to 1:00 pm
Closed on Sunday and Public Holidays

ORSO - Employer

Employer’s Authorized Specimen Signature Form

For you to update specimen signature.

Change of Employer Particulars

For you to change employer information e.g. change of address.

Entity Tax Residency Self-Certification Form (CRS)

This is a formal document for entity to declare its tax residence.

Controlling Person Tax Residency Self-Certification Form (CRS)

To be provided by each of the Controlling Person(s) of a Passive Non-Financial Entity.

Group Life & Health - Employer

Group Life & Health Insurance Plan - Group Employee Enrolment Sheet

For ManuPlan (EasySurance Plan) / Policy with 10 employees or above

Group Life & Health Insurance Plan - Employee Enrolment Form

For group with less than 10 employees

Application For Group Life & Health Insurance Plan

ManuPlan (EasySurance Plan) Application Form

Group Life & Health Insurance Plan - Certificate Change Form

Group Life & Health Insurance Plan - Employer Particulars Change Form

Group Life & Health Insurance Plan - Addition Of Sub-account Form

Change of Person Purporting to act on behalf of the Customer (“PPTA”) Authorization Form (GLH)

Letter of Intent for Life Conversion

Applicable for policy offered with Life Insurance Conversion Privilege

Request to Exercise Medical Insurance Conversion Privilege

Applicable for policy offered with Medical Insurance Conversion Privilege

Group Medical - Hospitalization & Surgical Claim Form

Note: Please retain a copy of ALL claims documents (including this Claim Form and receipts) for your record.

Claim now

How are we doing?

Your experience is important to us and to help us improve, we have partnered with Nielsen, a 3rd party research agency. After your claim has been processed, you may receive a short survey from Nielsen. We hope you will take a minute to share your thoughts.

For more information, please call 2108 1388. Thank you.

If you have opted out of Marketing Communications, you will not be contacted.

Group Medical Claim Form

Note: Please retain a copy of ALL claims documents (including this Claim Form and receipts) for your record.

Claim now

Macau Pension - Employer

Membership Enrolment Form for Manulife (Macau) Pension Fund Scheme

Change of Employee Benefits (for Manulife (Macau) Pension Fund Scheme)

Change of Employer/Employee Allocation Percentage for Future Contribution / Transfer of Employer / Employee Past Accumulations (for Manulife (Macau) Pension Fund Scheme) - Employer's Decision

Employee Withdrawal Form for Manulife (Macau) Pension Fund Scheme

Foreign Account Tax Compliance Act (FATCA)

Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding and Reporting (Entities)

The Form is intended to be completed by a non-U.S. entity which is certifying it is the non-U.S. beneficial owner of a payment of income for current withholding tax purposes

Please click here for the quick reference guide.

Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding and Reporting (Individuals)

For foreign persons to certify their non-U.S. status (Individuals)

Please click here for the quick reference guide.

Request for Taxpayer Identification Number and Certification

The form is intended to be completed by US entity, or US citizen or resident.

Please click here for the Instructions for the Requester of Form W-9 (03/2024).

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