Manulife has recently identified fraudulent SMS messages claiming to be from “Manulife” or “宏利”. These messages claim that the recipient has taken out a savings insurance policy and that a payment will be deducted from an account in the recipient’s name. They also provide a suspicious phone number and encourage the recipient to call for enquiries or cancellation. Please note that these SMS messages and their contents are fraudulent and were not issued by Manulife. 

If you receive any SMS message or link that appears suspicious or claims to be from Manulife, please do not reply to the message, call the phone number provided in the message, click on or open any links within the message, or provide any personal or financial information. Please delete the message immediately.

Manulife will only send SMS messages to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife".

In addition, Manulife will never ask customers to provide credit card details or any sensitive personal information via SMS, email or embedded links, nor will we make any time-limited payment collection arrangements through such channels.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

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Important Notice

Starting from 1 August 2026, our Customer Service Centre will introduce new service arrangements. For any enquiries regarding MPF or ORSO schemes, please call our Customer Service Hotline for assistance or to schedule an appointment via the hotline.

Member: (852) 2108 1388

Employer: (852) 2108 1234

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Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

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Forms and Publications

 

Manulife MPF Forms

Abolition of MPF Offsetting Arrangement

Effective May 1, 2025 (“the Transition Date”), the MPF LSP/SP offsetting arrangement has been abolished.

Abolition of MPF Offsetting Arrangement

Application package

Manulife Global Select (MPF) Scheme (Employee)

Manulife Global Select (MPF) Scheme (Self-Employed Person)

Manulife Global Select (MPF) Scheme (Tax Deductible Voluntary Contributions)

Forms

Manulife Global Select (MPF) Scheme was onboarded to the eMPF Platform (“eMPF”) on 6 November 2025. All MPF administrative services are now handled by eMPF. From now on, you can manage your MPF and submit instructions via the eMPF Web Portal or eMPF Mobile App.

If you are submitting paper instructions, please use the designated eMPF forms and send them directly to eMPF by post, fax, email or in person.

You may input keywords (e.g. “Global Select”) to search for a form:

Employer

Employee

Self-Employed Person

Tax Deductible Voluntary Account

Postal address: PO Box 98929 Tsim Sha Tsui Post Office 
Fax number: (852) 3197 2988 
Email address: forms@support.empf.org.hk

In person to either of the following eMPF Service Centres: 
Hong Kong Island: Unit 601B, 6/F, Dah Sing Financial Centre, No.248 Queen's Road East, Wanchai, Hong Kong 
Kowloon: Suites 1205-6, 12/F, Chinachem Golden Plaza, No. 77 Mody Road, Tsim Sha Tsui East, Kowloon 
New Territories: Suite 1802A, 18/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, New Territories

Office hours: 
Monday to Friday 9:00 am to 6:00 pm 
Saturday 9:00 am to 1:00 pm 
Closed on Sunday and Public Holidays

Other Publications


    Monthly Summary

    MPF



    Hot offer - Personal Account

    To manage your retirement investments more efficiently, you may consolidate your MPF accrued benefits from multiple to a single personal account. With Manulife Personal Account you may enjoy special offers on our management fees by way of bonus rebates (terms and conditions apply)

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    Warning: Investment involves risks. Please refer to the MPF Scheme Brochure and Key Scheme Information Document (KSID) for details including risk factors, fees and charges of the scheme.



    Manulife MPF Overview

    Offers you a wide range of constituent funds for an investment portfolio that can be tailored to individual needs and risk appetites, backed by all-round MPF services. You can select from a comprehensive MPF platform offering 29 different constituent funds, ranging from equity funds (international, regional, single-market and sector), bond funds (international, regional and single-market), mixed assets funds (lifestyle and target date), guaranteed funds to money market fund. Besides, the Default Investment Strategy (“DIS”) is also one of the available investment choices for you as required by the legislative requirement.

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    Warning: Investment involves risks. Please refer to the MPF Scheme Brochure and Key Scheme Information Document (KSID) for details including risk factors, fees and charges of the scheme.

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