Our Commitment
Building communities, overcoming challenges.
Our Approach
Decisions made easier. Lives made better.
As part of our impact agenda guides how we put purpose into action. Rooted in our mission and values, it focuses on areas where we can create a meaningful difference and where progress in one area can spark positive change in others. It reflects the needs of the people we serve and communities in which we live and work.
At Manulife, our Impact Agenda is an always-on commitment to drive better outcomes from our customers, our communities, and the world we share. We believe collective action can accelerate change and, by collaborating with like-minded partners, we can make a meaningful impact.
Our approach to community investment takes many forms, including direct funding, employee giving and volunteering, which leverage skills-based activities and matching programs.
Health and Well-being
As a health expert, Manulife believes that we can make a difference for our community by using our expertise and mobilizing our networks and resources in this regard. A key focus of our commitment is empowering sustained health and well-being. We have made a consistent effort to engage our employees and the community to move more and enjoy better heart health.
Manulife Fully Supports Mind HK to Promote Mental Health
Manulife is pleased to announce a strategic charity partnership with Mind HK, a mental health charity that is devoted to ensuring no one in Hong Kong has to face a mental health problem alone. Through this partnership, a series of mental health awareness events and trainings will be arranged to address misconceptions towards mental health and improve mental health for members of the public. This partnership will help advance one of Manulife’s Impact Agenda commitments to empower sustained health and well-being.
Manulife and JUST FEEL Collaborate to Foster the Compassionate School Culture
Manulife has formed a long-term strategic charity partnership with the emotional education charity organization JUST FEEL. This collaboration aims to work closely with partner schools to build a Compassionate School Culture among students, teachers, and parents, creating a systemic impact. It is expected to reach over 100 Primary Schools and 150,000 students, teachers, and parents cumulatively.
Manulife Health Resilience Program for the Elderly
Manulife helps elderly singles and couples with limited family support, or those with mobility problems, by partnering with Christian Family Service Centre to launch a healthcare program with flexible end-to-end medical services during May 2022 to April 2023. We aim to provide 1,000 online medical consultations for targeted seniors in phase one, with end-to-end service to help them rebuild their health from home. The program also includes online consultations with Chinese and Western medical practitioners and delivery of medicine.
Manulife Health Voucher Program
Partnering with Christian Family Service Centre, we have created the first business-sponsored health voucher charity program in Hong Kong in March 2021. The program benefits up to 2,000 low-income individuals in 5 districts across the territory – Kwun Tong, Sham Shui Po, Tin Shui Wai, Eastern District, and Tsuen Wan and Kwai Tsing – with free health screening and consultation services.
“MOVE for GOOD” Challenge
This charity initiative under ManulifeMOVE motivated members to share their humanity by exercising. ManulifeMOVE members had collectively walked 1.9 billion steps in 2021, feeding 2,200 festive meals to those in need, donating 1,000 pairs of sports shoes to under-resourced children, and distributing 1,000 mini-heaters to the elderly living alone with the help of Manulife volunteers.
Environment
Manulife is committed to accelerating a sustainable future for our stakeholders and for future generations to live and grow up in. In addition to getting hands on much needed conservation work, we are making strides to reducing paper use in our business process.
‘Go Paperless’ Education Aid Program
To encourage our MPF members to opt for e-Statement and e-Notice services (‘e-services’) and help reduce paper usage while offering better e-learning opportunities for Hong Kong's under-resourced students, Manulife MPF teamed up with St. James’ Settlement in February 2020 to launch the ‘Go Paperless’ Education Aid Program.
Improved learning conditions
With this program, over 36,000 of our MPF members were motivated to opt for e-services. As a result, we donated 400 brand new iPads* to needy students from 13 local primary schools in May 2020 to ease the learning challenges they faced due to the lack of necessary digital tools.
Enhanced learning opportunities
We invited under-resourced students in local primary schools to a series of workshops on AI and financial literacy. In December 2021, two STEM Experiential Field Trips to Cyberport were organized to give students a unique first-hand experience of AI technology.
Better environment protection
Opting for e-services can help cut down on the use of paper and help conserve nature. In 2018 alone, as many as 70 million sheets of papers were consumed in Hong Kong for various materials for communicating with MPF members in Hong Kong. That’s equivalent to cutting down 8,000 trees^!
* iPad is a registered trademark of Apple. Inc. registered in the U.S. and other countries.
^ Source: ‘Concerted efforts to drive digital transformation of MPF’, Mandatory Provident Fund Schemes Authority, 2019.
Green Power Hike
Manulife has supported the Hong Kong Federation of Insurers (HKFI) Cup of Green Power Hike for 18 consecutive years. For 2021 and 2022 (virtual versions), our team achieved the longest cumulative distance for each year (a combined total of about 3,547km) with the most participants in the HKFI Cup.
Digitization
We are digitizing our key operations for the benefit of our customers and the environment. Our claims submission processes have also been digitized to reduce the use of paper. Now, claims can be submitted in as fast as one minute and digitally on ClaimSimple.hk. Each year, this initiative helps save about 400,000 sheets of A4 paper.
Inclusion at Manulife
At Manulife, Inclusion is foundational to our success. We’re committed to ensuring that every colleague, customer, and stakeholder feels valued, respected, and connected. We believe that embracing inclusion is the key to creating a stronger, more resilient organization.
It’s not just a value—it’s a strategic advantage that sets us apart.
Workforce
Developing a Learning-Driven, Future-Ready, Inclusive Workforce
We are working towards creating a learning-driven, inclusive workforce where every colleague feels valued, seen, and equipped to grow and contribute to our evolving business.
Awards that we have won that showcase our commitment to an inclusive workforce:
HR Asia Best Companies to Work for in Asia Awards 2025
Manulife earned multiple awards across the region at the HR Asia Best Companies to Work for in Asia Awards 2025. These accolades, based on rigorous evaluations of employee engagement, workplace culture, inclusivity initiatives, and care-driven policies, reflect our unwavering commitment to our people and values.
Hong Kong LGBTQ+ index Awards
Manulife won the Gold Award for LGBTQ+ inclusion, first place in the Risk Management, Insurance Broking & Consulting category and seventh overall for the market.
Hong Kong Equal Opportunities Commission (EOC) Racial D&I Employers Award Scheme
Manulife won Gold in all three categories of the inaugural Racial D&I Employers Award Scheme:
- Racial Equity in Hiring Award
- Inclusive Workplace Award
- Community Engagement Award
We were one of 10 companies in Hong Kong who won all three Gold awards, out of 96 organizations (with 255 total applications) represented in this scheme award.
HKIHRM HR Excellence Awards 2025/26
In our fourth year of participation, Manulife was recognized with four awards from the Hong Kong Institute of Human Resource Management HR Excellence Awards. All in all, we obtained:
- Professional Practice for the Grand Award of Diversity & Inclusion
- Merit Award for the Employee Benefits Award
- Merit Award for the Management Trainee Programme Award
- Excellent Award for the Disability-Friendly Employment Award.
Learn more about our Colleague Networks (CN)
Our Colleague Networks play a critical role in the development and implementation of our Inclusion strategy. Globally, we have 14 CNs, with 40+ chapters and over 14,000 members. Led by volunteer chairs, our CNs give us line of sight to Inclusion issues top of mind for employees, identify opportunities where we can play a stronger role, and hold us accountable to our strategy and commitments.
The following CNs are available in Hong Kong:
ABILITY
A community of employees committed to building a positive and inclusive work environment for employees of all abilities, with the mission to provide a platform (forum) for all employees with or without disabilities to reach their full potential through greater awareness, education and understanding.
EMBRACE
EMBRACE is a CN for ethnic minorities living and working in the Hong Kong business segment, as well as for their allies. Its aim is to create an environment where communication and cooperation help members bridge race and culture and support each other in fully living their identities at work and beyond.
Global Women's Alliance (GWA)
Global Women’s Alliance is a CN that supports and encourages the recruitment, development and advancement of women throughout our organization by providing a network and opportunities in which women can be mentored, share experiences, and have fulfilling careers with Manulife.
Male Allies
Male Allies are passionate about men and women working together to promote gender equality and the advancement of women. We create safe spaces to discuss gender issues and raise men's understanding of them, engage with men and advocate for them to take personal responsibility for addressing those issues, and encourage men and women to be vocal, visible role models for change.
Professional Reaching Out for Unity and Diversity (PROUD)
PROUD promotes an inclusive workplace for lesbian, gay, bisexual and transgender (LGBT) employees in order to promote their full and unencumbered contribution to Manulife.
Generation Next (GenNext)
GenerationNEXT is a CN whose mission is to mobilize and groom Manulife’s young professionals to be the next generation of leaders through education, networking, and volunteering.
Business
Embedding Inclusion into Customer Innovation and Strategy
As part of our Inclusive Business programme, Manulife is on a mission to engage with different markets across our global footprint to identify underrepresented and underserved communities, highlighting areas of opportunity to address the unique needs for individuals to access insurance, life planning and financial products.
In Hong Kong, we are happy to announce that we have the following revisions to the traditional underwriting policies, increasing the accessibility of life insurance products and services for people who need it most:
- Revised underwriting guidelines for onboarding children with Autism Spectrum Disorder (ASD), simplifying the process and documentation required for those with moderate ASD*.
- Life insurance coverage to people with HIV+. Since 2022, this breakthrough has allowed coverage for HIV+ customers in Hong Kong and Macau to ensure financial security for their loved ones
- Expansion of our beneficiary definitions to reflect the evolution in family relationships dynamic
- Same-sex married partners to purchase life insurance policies for their loved ones where insurable interest exists
- Customers are able to change their preferred gender honorifics on the client portal
*Given the nature of ASD, this is still on a case-by-case basis so please reach out to our agents for further information
Manulife Hong Kong and Macau was an Official Partner of the World Autism Awareness Day Plenary Event in April 2026, organized by the Hong Kong Autism Institute. The event brought together knowledge experts, parents and people living with ASD to share their experiences, challenge assumptions and advance the conversations around ASD in Hong Kong.
Community
Connecting Purpose to Strategic Partnerships & Industry Influence
We strive to build meaningful partnerships with organizations that reflect the intersections of identity and lived experience. This work is distinct from our community investment portfolio, focusing on strategic influence, co-creation, and brand credibility.
Diversity Immersion Programme (as of 2025)
With endorsement from the Equal Opportunities Commission and support from community partners, Manulife joined hands with Herbert Smith Freehills Kramer and Hyatt Hotels Corporation to launch an annual rotation programme, offering an early taste of working in the insurance, hospitality and legal service industries to selected candidates who have just started their tertiary education.
Hong Kong Inclusion Summit
Manulife took part in the fifth HK Inclusion Summit in February 2026. As the initiator and driving force behind not just the Hong Kong Summit but also its counterparts in Indonesia, Malaysia, Singapore, andJapan, Manulife has cemented its reputation across the region. This year’s theme, Redefining Belonging: Inclusion for the Asian Century, reflected what is described as both “the urgency and opportunity for Asia to shape its own approach to inclusion, closely tied to competitiveness and growth”. The event closed by asking participants to consider the “real ways that inclusion impacts all of us”.
PinkDot
For several years, Manulife has been a part of Pink Dot Hong Kong, a local, registered organization that serves as the city’s largest annual LGBTQ+ celebration in Hong Kong. The event aims to raise public awareness of the LGBTQ+ community, eliminate discrimination, and promote respect for inclusion through entertaining, interactive, and education programs. Each year, the event is held outdoors in the form of a carnival and concert, providing an opportunity for people to come together, enjoy the festivities, and advance the principles of inclusion.
Our Community Partners
We work with the local community through organizations such as:
The Hong Kong Federation of Insurers (HKFI)
Insurance Industry Climate Charter Index (2024)
As a signatory of HKFI’s Insurance Industry Climate Charter, Manulife (International) Limited supports the goals of the Hong Kong Climate Action Plan 2050 (HKCAP), Sustainable Development Goals of the United Nations (“SDGs”) and the Paris Agreement to achieve carbon neutrality across scope 1, 2 and 3 greenhouse gas (GHG) emissions by 2050. Manulife Financial Corporation (MFC)’s 2024 Sustainability Report, along with other relevant external disclosures as outlined in the following Index, has been incorporated to align to the expectations of the HKFI Climate Charter. In 2024, MFC further enhanced its climate-related risk and opportunity disclosures to align with the expectations of the Canadian Office of the Superintendent of Financial Institutions’ (OSFI) Guideline B-15: Climate Risk Management.
| Disclosure element | |
| Incremental Targets |
Reference |
| Key Metrics and Progress against Climate Targets | Sustainability Report pages 25, 28, 38-41, 87-88 |
| Climate Charter Section |
Reference |
| Business Operations & Governance | Sustainability Report pages 14, 20, 25-30, 74-84 Climate Action Implementation Plan Report pages 10-18 Management Information Circular pages 20-32, 33-38, 49, 57-63, 119-120, 122-126, 134-137, 139-141 |
| Investments | Sustainability Report pages 17-22, 25, 34 – 37, 38-41 Climate Action Implementation Plan Report pages 6-8, 19-28 |
| Claims Management, Products & Underwriting | Sustainability Report pages 25, 32-33, 37-38 Climate Action Implementation Plan Report pages 29-31 |
| Societal Engagement | Sustainability Report pages 31, 84 Climate Action Implementation Plan Report pages 26-27, 33-34 |
| Reporting & Disclosures1 | MFC ESG & Sustainability Reports |
1 As a Climate Charter signatory, we are committed to working towards aligning our reporting and disclosures with the expectations of the HKFI Insurance Industry Climate Charter.
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