Corporate Social Responsibility

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About

Our Commitment

Building communities, overcoming challenges.

Our Approach

Decisions made easier. Lives made better.

As part of our impact agenda guides how we put purpose into action. Rooted in our mission and values, it focuses on areas where we can create a meaningful difference and where progress in one area can spark positive change in others. It reflects the needs of the people we serve and communities in which we live and work.

At Manulife, our Impact Agenda is an always-on commitment to drive better outcomes from our customers, our communities, and the world we share. We believe collective action can accelerate change and, by collaborating with like-minded partners, we can make a meaningful impact.

Our approach to community investment takes many forms, including direct funding, employee giving and volunteering, which leverage skills-based activities and matching programs.

Health and Well-being

As a health expert, Manulife believes that we can make a difference for our community by using our expertise and mobilizing our networks and resources in this regard. A key focus of our commitment is empowering sustained health and well-being. We have made a consistent effort to engage our employees and the community to move more and enjoy better heart health.

Manulife Fully Supports Mind HK to Promote Mental Health

Manulife is pleased to announce a strategic charity partnership with Mind HK, a mental health charity that is devoted to ensuring no one in Hong Kong has to face a mental health problem alone. Through this partnership, a series of mental health awareness events and trainings will be arranged to address misconceptions towards mental health and improve mental health for members of the public. This partnership will help advance one of Manulife’s Impact Agenda commitments to empower sustained health and well-being.

Manulife and JUST FEEL Collaborate to Foster the Compassionate School Culture

Manulife has formed a long-term strategic charity partnership with the emotional education charity organization JUST FEEL. This collaboration aims to work closely with partner schools to build a Compassionate School Culture among students, teachers, and parents, creating a systemic impact. It is expected to reach over 100 Primary Schools and 150,000 students, teachers, and parents cumulatively.

Manulife Health Resilience Program for the Elderly

Manulife helps elderly singles and couples with limited family support, or those with mobility problems, by partnering with Christian Family Service Centre to launch a healthcare program with flexible end-to-end medical services during May 2022 to April 2023. We aim to provide 1,000 online medical consultations for targeted seniors in phase one, with end-to-end service to help them rebuild their health from home. The program also includes online consultations with Chinese and Western medical practitioners and delivery of medicine.

Manulife Health Voucher Program

Partnering with Christian Family Service Centre, we have created the first business-sponsored health voucher charity program in Hong Kong in March 2021. The program benefits up to 2,000 low-income individuals in 5 districts across the territory – Kwun Tong, Sham Shui Po, Tin Shui Wai, Eastern District, and Tsuen Wan and Kwai Tsing – with free health screening and consultation services.

“MOVE for GOOD” Challenge

This charity initiative under ManulifeMOVE motivated members to share their humanity by exercising. ManulifeMOVE members had collectively walked 1.9 billion steps in 2021, feeding 2,200 festive meals to those in need, donating 1,000 pairs of sports shoes to under-resourced children, and distributing 1,000 mini-heaters to the elderly living alone with the help of Manulife volunteers.

Environment

Manulife is committed to accelerating a sustainable future for our stakeholders and for future generations to live and grow up in. In addition to getting hands on much needed conservation work, we are making strides to reducing paper use in our business process.

‘Go Paperless’ Education Aid Program

To encourage our MPF members to opt for e-Statement and e-Notice services (‘e-services’) and help reduce paper usage while offering better e-learning opportunities for Hong Kong's under-resourced students, Manulife MPF teamed up with St. James’ Settlement in February 2020 to launch the ‘Go Paperless’ Education Aid Program.

Improved learning conditions

With this program, over 36,000 of our MPF members were motivated to opt for e-services. As a result, we donated 400 brand new iPads* to needy students from 13 local primary schools in May 2020 to ease the learning challenges they faced due to the lack of necessary digital tools.

Enhanced learning opportunities

We invited under-resourced students in local primary schools to a series of workshops on AI and financial literacy. In December 2021, two STEM Experiential Field Trips to Cyberport were organized to give students a unique first-hand experience of AI technology.

Better environment protection

Opting for e-services can help cut down on the use of paper and help conserve nature. In 2018 alone, as many as 70 million sheets of papers were consumed in Hong Kong for various materials for communicating with MPF members in Hong Kong. That’s equivalent to cutting down 8,000 trees^{^}!

^* iPad is a registered trademark of Apple. Inc. registered in the U.S. and other countries.
^{^} Source: ‘Concerted efforts to drive digital transformation of MPF’, Mandatory Provident Fund Schemes Authority, 2019.

Green Power Hike

Manulife has supported the Hong Kong Federation of Insurers (HKFI) Cup of Green Power Hike for 18 consecutive years. For 2021 and 2022 (virtual versions), our team achieved the longest cumulative distance for each year (a combined total of about 3,547km) with the most participants in the HKFI Cup.

Digitization

We are digitizing our key operations for the benefit of our customers and the environment. Our claims submission processes have also been digitized to reduce the use of paper. Now, claims can be submitted in as fast as one minute and digitally on ClaimSimple.hk. Each year, this initiative helps save about 400,000 sheets of A4 paper.

Diversity, Equity and Inclusion

At Manulife, we live by our mission to make decisions easier and lives better. Foundational to our success is ensuring that all of our colleagues, customers, and stakeholders are respected, feel connected to each other and to our mission, and are treated with equity and dignity.

We are focused on four key pillars to drive change:

Our Workforce

Diversity at all levels in the organization that is reflective of the communities we serve

Our Workplace

Employees thrive because they belong and can bring their authentic selves to work

Our Business

We extend our DEI values across our products and services to make them more inclusive

Our Community

Strong partnerships and DEI support in the external communities in which we live, work, and serve

Inclusive Products and Services

Manulife is on a mission to modernize traditional underwriting policies and increase the accessibility of life insurance products and services for people who need it the most. In June 2022, Manulife Hong Kong and Macau proudly announced:

Life insurance coverage to people with HIV+. This breakthrough allows coverage for HIV+ customers in Hong Kong and Macau to ensure financial security for their loved ones
Expansion of our beneficiary definitions to reflect the evolution in family relationships dynamic
Same-sex married partners to purchase life insurance policies for their loved ones where insurable interest exists

Learn more

Diversity in Action!

The Inclusive Product Ideation Programme takes a Human Centred Design (HCD) approach and is a pioneering, 11-week programme designed to gather Manulife employees from various departments across Asia to explore how we might develop more inclusive and equitable products and services for our existing and potential customers regardless of race, gender, sexual orientation, and disability. Following this Asia pilot, we will roll out a similar North America programme in 2023.

Diversity Champion Internship Program

With endorsement from the Equal Opportunities Commission and support from charity partners, Manulife joins hands with Herbert Smith Freehills and Hyatt Hotels Corporation to launch annual DEI internship rotation program, offering early taste of working in the insurance, hospitality and legal service industries to selected candidates from diverse backgrounds: ethnic minorities, disabilities and LGBT.

Day Day Support Program

With support from Manulife, Tung Wah Group of Hospitals’ Pride Line organizes coaching and therapeutic sessions for the LGBT+ community to enhance self-development of participants, improve intimate relationship among gay and lesbian couples, render support and assistance before and after gender transformation surgery and facilitate their understanding of LGBT rights in the workplace.

Employee Resource Groups

Learn more about our ERGs

Our Employee Resource Groups play a critical role in the development and implementation of our DEI strategy. Globally, we have 12 ERGs, with 31 chapters and over 13,000 members. Led by volunteer chairs, our ERGs give us line of sight to DEI issues top of mind for employees, identify opportunities where we can play a stronger role, and hold us accountable to our strategy and commitments. The following ERGs are available in Hong Kong:

ABILITY

A community of employees committed to building a positive and inclusive work environment for employees of all abilities, with the mission to provide a platform (forum) for all employees with or without disabilities to reach their full potential through greater awareness, education and understanding.

EMBRACE

EMBRACE is an ERG for ethnic minorities living and working in the Hong Kong business segment, as well as for their allies. Its aim is to create an environment where communication and cooperation help members bridge race and culture, and support each other in fully living their identities at work and beyond.

Global Women's Alliance (GWA)

Global Women’s Alliance is an ERG that supports and encourages the recruitment, development and advancement of women throughout our organisation by providing a network and opportunities in which women can be mentored, share experiences, and have fulfilling careers with Manulife.

Male Allies

Male Allies are passionate about men and women working together to promote gender equality and the advancement of women. We create safe spaces to discuss gender issues and raise men's understanding of them; engage with men and advocate for them to take personal responsibility for addressing those issues; and encourage men and women to be vocal, visible role models for change.

Professional Reaching Out for Unity and Diversity (PROUD)

PROUD promotes an inclusive workplace for lesbian, gay, bisexual and transgender (LGBT) employees in order to promote their full and unencumbered contribution to Manulife.

Sustainability Hub

Sustainability Hub is an ERG created to engage colleagues and help them learn about sustainability, both personally and through the lens of Manulife. Through educational events and volunteering activities (like tree planting), it is a forum that brings colleagues together to strive for a better, greener life.