Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

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Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

View more
Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

View more
Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

View more
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An all-new customer website for your account needs

Manage your insurance policies, funds and MPF accounts all in one place!

Manulife has re-engineered its customer website from the ground up. Now you can easily take control of your accounts with an improved user experience and a more easy-to-use interface.

Register your account in a few steps

First-time registration customers should click here or click "Login" at the top right corner and register for an account.

Create a username and login password.

After successfully logging in, you’re ready to enjoy the upgraded experience.

Innovation spotlights

New MPF account management section

  • Clearly displays the investment portfolio
  • Account and transaction details are listed by category for easy reference
  • The new ‘Manage account’ shortcut key give you one-click access to switch funds, change future investments or set fund price alert

Easy login

With one set of username and password to access both customer website and mobile app

Responsive design

The interface adapts to different screen sizes including computers, tablets or smartphones. You can easily manage or view your accounts anytime, anywhere

Intuitive account overview

  • Clearly displays the details of insurance policies and investment portfolios
  • Simple dashboards make it easy to understand your portfolio status, including the allocation as well as the profit and loss in the fund/investment choices
  • The new ‘Quick links’ give you one-click access to some frequently used functions

Insurance policy details at a glance

The insurance policy’s coverage, premium information, agent’s contact, e-statements and more details, can now be easily reviewed

 

Beneficiary change [New] 

  • Submit beneficiary change instructions online for your individual insurance policy
  • View information of your existing beneficiary

Funds management

Easily switch funds or change investment instructions with just a few clicks

 

Setup of direct debit authorization

  • Setup direct debit authorization bank instructions online
  • Setup new autopay transfers or change existing autopay bank account numbers online

Insurance policy value withdrawal

  • View and withdraw the total insurance policy value including dividends, cash value and more
  • Get convenient transaction records of previous insurance policy value withdrawals

Stay tuned for more features