Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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Services & Claims

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Claims

Hospitalization

  • Medical Insurance - Hospitalization & Surgical Claim Form
    Try our new eClaims Service, Applicable for single hospitalization receipts not exceeding HKD3,000

e-Claims for receipts not exceeding HKD3,000

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  • Wart/Benign Skin Lesion Surgery Claim – Supplementary Form (if applicable)

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  • VHIS Claimable Amount Estimate / Preliminary Assessment

Submit online

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  • Credit Service for Hospitalization - Pre-Authorization Request Form

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  • OGD/Colonoscopy Day Surgery or Hospital Admission Consultation Form

Download Form

  • Designated Hospital List for Mainland China
    (Chinese version only)

Download Form

Accident

  • Claim Form for Accident

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Critical Illness/ Female Benefit

  • Claim Form for Major Disease - Kidney Failure

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  • Claim Form for Major Disease - Myocardial Infarction

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  • Claim Form for Major Disease - Cancer 

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  • Claim Form for Major Disease - Stroke

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  • Claim Form for Major Disease - Heart Valve Surgery/Less Invasive Treatments of Heart Valve Disease

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Disability/Premium Waiver

  • Claimant's Statement of Disability

Download Form

  • Claimant’s Statement of Continued Disability

Download Form

Death Benefit

  • Proof of Death (Claimant's Statement)

Download Form

Details of individual insurance claims procedures

Hospitalization

  • Medical Insurance - Hospitalization & Surgical Claim Form
    Try our new eClaims Service, Applicable for single hospitalization receipts not exceeding HKD3,000

e-Claims for receipts not exceeding HKD3,000

Download Form

  • Wart/Benign Skin Lesion Surgery Claim – Supplementary Form (if applicable)

Download Form

  • ManuMaster/ManuShine Healthcare Series/Benefit -Credit Service for Hospitalization - Pre-Authorization Request Form

Download Form

  • OGD/Colonoscopy Day Surgery or Hospital Admission Consultation Form

Download Form

  • Designated Hospital List for Mainland China
    (Chinese version only)

Download Form

Accident

  • Claim Form for Accident

Download Form

Critical Illness/ Female Benefit

  • Claim Form for Major Disease - Kidney Failure

Download Form

  • Claim Form for Major Disease - Myocardial Infarction

Download Form

  • Claim Form for Major Disease - Cancer 

Download Form

  • Claim Form for Major Disease - Stroke

Download Form

  • Claim Form for Major Disease - Heart Valve Surgery/Less Invasive Treatments of Heart Valve Disease

Download Form

Disability/Premium Waiver

  • Claimant's Statement of Disability

Download Form

  • Claimant’s Statement of Continued Disability

Download Form

Death Benefit

  • Proof of Death (Claimant's Statement)

Download Form

Details of individual insurance claims procedures

Hospitalization and outpatient surgical

  • Group Hospitalization & Surgical Claim Form
    For both hospitalization and outpatient surgical claim

    Try our eClaims Service
    Applicable for single hospitalization and outpatient surgical receipts not exceeding HKD3,000

    **for selected group medical policies only
    Note: Please retain a copy of ALL claims documents (including this Claim Form and receipts) for your record.

e-Claims for receipts not exceeding HKD3,000

Download Form

  • Wart/Benign Skin Lesion Surgery Claim – Supplementary Form (if applicable)

Download Form

Outpatient and dental

  • Group Medical Claim Form
    For outpatient and dental claims

    Try our new eClaims Service
    Applicable for single receipts not exceeding HKD3,000

    **for selected group medical policies only
    Note: Please retain a copy of ALL claims documents (including this Claim Form and receipts) for your record.

e-Claims for receipts not exceeding HKD3,000

Download Form

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