At Manulife, we provide a fast and simple individual insurance claims process along with the proper safeguards to meet your urgent needs, so you can enjoy outstanding protection as well as peace of mind.
Applicable for single hospitalization receipt not exceeding HKD3,000
1The required documents include all the following basic document requirements and additional document requirements (if applicable). Manulife may also require customers to further submit (or obtained by the company) other medical reports or any related documents related to the claim assessment for evaluation.
2Manulife’s Claims Department follows the principles of “Medically Necessary” and “Reasonable and Customary” and the general practice of the local insurance industry when assessing and approving claims.
3 Manulife reserves the right to request for original documents or other supplementary documents / information if deemed necessary.
VHIS Claimable Amount Estimate / Preliminary Assessment
VHIS Cashless Day Surgery eService
After making a claim, policyowner may log in to our customer website, and check the claim status or view past claim records (up to 5 years) under “Individual Insurance > My Claims” section.
Please contact our customer service by email or phone: (852) 2510 3941 or 4008 428 017 (China Toll Free Number)