Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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File a claim

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eClaim

Claim your Outpatient and Hospitalization claims upto HKD3,000 online

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Annual Individual Insurance Claims Report

Analysis of Manulife’s claim data from last year.

Pre-assessment Service and Cashless Service

Enable you to budget for your medical expenses with ease.

eClaims
ClaimSimple

Claim your Outpatient and Hospitalization claims upto HKD3,000 online

To provide you with a better understanding of Manulife claim data from last year

Annual Claims report

To provide you with a better understanding of Manulife claim data from last year

Forms

No matter which claim form you need, find it here.

「醫療保險 — 住院及手術賠償表格」 (C13)

「醫療保險 — 住院及手術賠償表格」 (C13)

「醫療保險 — 住院及手術賠償表格」 (C13)

Frequently asked questions

The procedures for each type of claims are established to meet specific needs, so the details vary. Please refer to Individual Insurance Claims Procedures or Group Medical Insurance Claims Procedures for details.

For Hospitalization, Accident, Critical Illness/Female Benefit or Disability/Premium Waiver claims, you can simply log on to our Customer Website, then select “Claim > Individual claim history” on the menu bar to check the status and record of your claim. You can also obtain the information through SMS notifications. For Death Benefit claims, you can contact your insurance advisor directly. Alternatively, you can call our service hotline. 

We will make the payment according to the method you have selected in the payment instructions section on the claim form. If no method has been specified or the selected method cannot be used, we will follow the pre-set electronic payment method (if any).

You can log on to our Customer Website, then choose a policy under “Your Policy and Account” for details.