Let us walk you through the process step by step to ensure your peace of mind.
No matter which claim form you need, find it here.
The procedures for each type of claims are established to meet specific needs, so the details vary. Please refer to Individual Insurance Claims Procedures or Group Medical Insurance Claims Procedures for details.
For Hospitalization, Accident, Critical Illness/Female Benefit or Disability/Premium Waiver claims, you can simply log on to our Customer Website, then select “Claim > Individual claim history” on the menu bar to check the status and record of your claim. You can also obtain the information through SMS notifications. For Death Benefit claims, you can contact your insurance advisor directly. Alternatively, you can call our service hotline.
We will make the payment according to the method you have selected in the payment instructions section on the claim form. If no method has been specified or the selected method cannot be used, we will follow the pre-set electronic payment method (if any).
You can log on to our Customer Website, then choose a policy under “Your Policy and Account” for details.