Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

View more
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We are always exploring different convenient payment methods to suit your different lifestyles. Get to know different payment methods we are offering now. 

Settling your premium has never been easier!

Complete direct debit authorization online to set up autopay now.

Settling your premium has never been easier!

Click here to learn more.

Electronic payment

  • The bill account number is your 10-digit Policy Number. You may find it from the statement, notice or by Logging in to Manulife customer website.

Self-service payment

  • The bill account number is your 10-digit Policy Number. You may find it from the statement, notice or by Logging in to Manulife customer website.

Payment at Banks, Convenience stores or Customer Service Centre

  • The bill account number is your 10-digit Policy Number. You may find it from the statement, notice or by Logging in to Manulife customer website.

Frequently asked questions

  • Please click here to view the latest foreign exchange rate.

Note: The exchange rate is non-guaranteed and for reference only. It is subject to change without prior notice.

  • You can settle premium payment with your credit card through internet banking services. For details, please refer to Internet banking / Credit card.
  • If you are holding Manulife Credit Card, you can settle the premium payment in person at our Customer Service Centre, 23/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong. For details, please refer to Customer Service Centre.

Notes:

  • Credit Card payment cannot make payment for Matrix Privileged Top-up Account.
  • For autopay via Credit Card account, we only accept Manulife Credit Card and it is only applicable to monthly payment for traditional policies.

Online submission

Paper form Submission

  • Please complete and return the Direct Debit Authorization Form to “Individual Financial Products, Manulife (International) Limited, 22/F, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong”. For details, please refer to Autopay.
  • Normal processing time is 4 to 8 weeks, please make two months premium in advance.
  • Normal processing time is 2 months. Once the new autopay account is effective, the authorization of your previous autopay bank account will then be automatically superseded. You may submit a two-month payment together with the Autopay Arrangement Form and Direct Debit Authorization Form or maintain the existing bank account autopay until the new authorization is effective.
  • Please complete and return the Autopay arrangement form to “Individual Financial Products, Manulife (International) Limited, 22/F, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong”.
  • Please settle the premium payment within 31 days from Premium Due Date.
  • The bill account number is your 10-digit Policy Number. You may find it from the statement, notice or by Logging in to Manulife customer website.

Notes:

  1. Please make your payment at least 3 working days prior to the due date. For the exchange rate of foreign currencies to Hong Kong Dollars, please click here
  2. If payment is made from third party payer’s account (other than the policyowner, life insured, beneficiary or the payer under the Payor Benefit), we reserve the right to arrange refund to payor's account via original payment channel.
  3. The above information is for reference only. For details, please refer to the Terms and Conditions, User Manual / Instructions, Prospectus, Offering Document, Principal Brochure,  Funds Brochure and MPF Scheme Brochure prescribed by Manulife from time to time. In case of any inconsistency, Prospectus / Offering Document / Principal Brochure and Funds Brochure (as the case may be) shall prevail.

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