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We are always exploring different convenient payment methods to suit your different lifestyles. Get to know different payment methods we are offering now. 

Notes:

  1. Please make your payment at least 3 working days prior to the due date. For the exchange rate of foreign currencies to Hong Kong Dollars, please click here
  2. If payment is made from third party payer’s account (other than the policyowner, life insured, beneficiary or the payer under the Payor Benefit), we reserve the right to arrange refund to payor's account via original payment channel.
  3. The above information is for reference only. For details, please refer to the Terms and Conditions, User Manual / Instructions, Prospectus, Offering Document, and Principal Brochure and Funds Brochure prescribed by Manulife from time to time. In case of any inconsistency, Prospectus / Offering Document / Principal Brochure and Funds Brochure (as the case may be) shall prevail.

Third party payment and cash payment will not be accepted. Proof of source of payment must be provided as described below:

 

  • Please ensure that the cheque issuer is the investor and the cheque issuer’s name is printed on the cheque. If the investor’s name is not printed on the cheque, the bank statement may serve as proof.
  • You may pay the subscription by sending a crossed cheque payable to "CITIBANK NA HK BRANCH - MGF A/C" attached with the Manulife Global Fund - Subscription Request Form to 22/F, Tower A, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong. Please write down the investor’s name, HKID / Passport number or Shareholder number on the back of the cheque.

 

Notes:

  • Only payments made by cheque, bank transfer, cashier order, telegraphic transfer or Sameday Autopay as specified below will be accepted. 
  • Investors and account holders are recommended to make their payments in Hong Kong Dollars through Clearing House Automated Transfer System ("CHATS") to shorten the payment processing time and avoid bank charges for handling cheques or telegraphic transfers. Normally, it will take about 4 - 6 weeks to clear a USD cheque drawn outside Hong Kong and clearing charges may be levied by banks. We will process the subscription upon receipt of cleared fund and duly signed Subscription Form.
  • An investor / account holder who wishes to pay in currencies other than Hong Kong Dollars or U.S. Dollars should first contact the Hong Kong Distributor via Customer Service Hotline at 2108 1110.
  • Payments made by a third party or through direct deposit of cash will not be accepted.
  • Where applicable, remittance advice, cheque copy, bank certification or bank advice showing the investor’s / account holder’s name is required as proof of the source of payment.
  • Payments from intermediaries not currently licensed or registered for dealing in securities in Hong Kong or for the equivalent regulated activity in other jurisdictions will not be accepted.

 

For further information, please contact your Licensed Manulife Investment Funds Intermediary / Qualified Intermediary or our Customer Service Hotline.

Third party payment and cash payment will not be accepted. Proof of source of payment must be provided as described below:

  • Please ensure that the bank account holder / remitter is the investor and the bank account holder’s / remitter’s name is shown on the remittance advice
  • You may pay the subscription by HK CHATS / Telegraphic Transfer (TT). Details as following:

 

For Payment via HK CHATS - HKD

Beneficiary Bank: Citibank N.A., Hong Kong Branch
SWIFT Code: CITIHKHX
Beneficiary A/C No: 006-391-61080136
Beneficiary Name: CITIBANK NA HK BRANCH - MGF A/C
Reference: Fund Name & Investor Name

For Payment via HK CHATS - USD (For Investor with USD bank account in Hong Kong)

Beneficiary Bank: Citibank N.A., Hong Kong Branch
SWIFT Code: CITIHKHX
Beneficiary A/C No: 006-391-61080128
Beneficiary Name: CITIBANK NA HK BRANCH - MGF A/C
Reference: Fund Name & Investor Name

For Payment via Telegraphic Transfer - USD

Beneficiary Bank: Citibank N.A., Hong Kong Branch
SWIFT Code: CITIHKHX
Beneficiary A/C No: 006-391-61080128
Beneficiary Name: CITIBANK NA HK BRANCH - MGF A/C
Reference: Fund Name & Investor Name
Correspondent Bank: Citibank N.A., New York

Please submit the following documents by mail to 22/F, Tower A, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong or by fax to (852) 2810 9510 (if submit by fax, please do not mail us the original copy after fax to avoid duplication of trade).

 

Notes:

  • Only payments made by cheque, bank transfer, cashier order, telegraphic transfer or Sameday Autopay as specified below will be accepted.
  • Investors and account holders are recommended to make their payments in Hong Kong Dollars through Clearing House Automated Transfer System ("CHATS") to shorten the payment processing time and avoid bank charges for handling cheques or telegraphic transfers. Normally, it will take about 4 - 6 weeks to clear a USD cheque drawn outside Hong Kong and clearing charges may be levied by banks. We will process the subscription upon receipt of cleared fund and duly signed Subscription Form.
  • An investor / account holder who wishes to pay in currencies other than Hong Kong Dollars or U.S. Dollars should first contact the Hong Kong Distributor via Customer Service Hotline at 2108 1110.
  • Payments made by a third party or through direct deposit of cash will not be accepted.
  • Where applicable, remittance advice, cheque copy, bank certification or bank advice showing the investor’s / account holder’s name is required as proof of the source of payment.
  • Payments from intermediaries not currently licensed or registered for dealing in securities in Hong Kong or for the equivalent regulated activity in other jurisdictions will not be accepted.

 

For further information, please contact your Licensed Manulife Investment Funds Intermediary / Qualified Intermediary or our Customer Service Hotline.
 

(Cash payment will not be accepted)

Third party payment and cash payment will not be accepted. Proof of source of payment must be provided as described below:

 

Cheque Deposit over Citibank Counter

  • Please ensure that the cheque issuer is the investor and the cheque issuer’s name is printed on the cheque. If the investor’s name is not printed on the cheque, the bank statement may serve as proof. A cheque copy should be provided as proof of source of payment.
  • You may pay the subscription by deposit a crossed cheque in HKD or USD (drawn in HK) payable to "CITIBANK NA HK BRANCH - MGF A/C" to the following Citibank account:

For HKD cheque: 006-391-61080136
For USD cheque (drawn in Hong Kong): 006-391-61080128

Please submit the following documents by mail to 22/F, Tower A, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong or fax to (852) 2810 9510 (if submit by fax, please do not mail us the original copy after fax to avoid duplication of trade).

 

Account Transfer at Citibank Counter

  • For investors with Citibank account. Please ensure that the bank account holder is the investor. Proof such as the bank pay-in slip with the bank account holder’s name printed on it must be provided. If the bank account holder’s name is not printed on the back pay-in slip, the bank statement may serve as proof.
  • You may pay the subscription by transferring money from your Citibank account to the following Citibank account:

For HKD bank account: 006-391-61080136
For USD bank account: 006-391-61080128

Please submit the following documents by mail to 22/F, Tower A, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong or fax to (852) 2810 9510 (if submit by fax, please do not mail us the original copy after fax to avoid duplication of trade).

 

Notes:

  • Only payments made by cheque, bank transfer, cashier order, telegraphic transfer or Sameday Autopay as specified below will be accepted.
  • Investors and account holders are recommended to make their payments in Hong Kong Dollars through Clearing House Automated Transfer System ("CHATS") to shorten the payment processing time and avoid bank charges for handling cheques or telegraphic transfers. Normally, it will take about 4 - 6 weeks to clear a USD cheque drawn outside Hong Kong and clearing charges may be levied by banks. We will process the subscription upon receipt of cleared fund and duly signed Subscription Form.
  • An investor / account holder who wishes to pay in currencies other than Hong Kong Dollars or U.S. Dollars should first contact the Hong Kong Distributor via Customer Service Hotline at 2108 1110.
  • Payments made by a third party or through direct deposit of cash will not be accepted.
  • Where applicable, remittance advice, cheque copy, bank certification or bank advice showing the investor’s / account holder’s name is required as proof of the source of payment.
  • Payments from intermediaries not currently licensed or registered for dealing in securities in Hong Kong or for the equivalent regulated activity in other jurisdictions will not be accepted.

 

For further information, please contact your Licensed Manulife Investment Funds Intermediary / Qualified Intermediary or our Customer Service Hotline.

(Cash payment will not be accepted)

Third party payment and cash payment will not be accepted. Proof of source of payment must be provided as described below:

 

  • You may pay the subscription by submitting a crossed cheque payable to "CITIBANK NA HK BRANCH - MGF A/C" and attach with the Manulife Global Fund - Subscription Request Form at 22/F, Tower A, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.
  • Please ensure that the cheque issuer is the investor and the cheque issuer’s name is printed on the cheque. If the investor’s name is not printed on cheque, the bank statement may serve as proof.

Service Hours:
Monday to Friday: 9:00 am – 6:00 pm
Closed on Saturday, Sunday and Public Holiday

Notes:

  • Only payments made by cheque, bank transfer, cashier order, telegraphic transfer or Sameday Autopay as specified below will be accepted.
  • Investors and account holders are recommended to make their payments in Hong Kong Dollars through Clearing House Automated Transfer System ("CHATS") to shorten the payment processing time and avoid bank charges for handling cheques or telegraphic transfers. Normally, it will take about 4 - 6 weeks to clear a USD cheque drawn outside Hong Kong and clearing charges may be levied by banks. We will process the subscription upon receipt of cleared fund and duly signed Subscription Form.
  • An investor / account holder who wishes to pay in currencies other than Hong Kong Dollars or U.S. Dollars should first contact the Hong Kong Distributor via Customer Service Hotline at 2108 1110.
  • Payments made by a third party or through direct deposit of cash will not be accepted.
  • Where applicable, remittance advice, cheque copy, bank certification or bank advice showing the investor’s / account holder’s name is required as proof of the source of payment.
  • Payments from intermediaries not currently licensed or registered for dealing in securities in Hong Kong or for the equivalent regulated activity in other jurisdictions will not be accepted.

 

For further information, please contact your Licensed Manulife Investment Funds Intermediary / Qualified Intermediary or our Customer Service Hotline.

In Person

(Cheque / Bank Draft from own bank account is accepted)

  • You may pay the subscription by submitting a crossed cheque / bank draft in HKD or USD payable to "Manulife (International) Limited" and the Manulife Investment Solutions / Manulife Investment Plus Investment Choice Services Form at our Customer Service Centre at 23/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong.
  • For payment by bank draft, a bank receipt to show the payment from investor / account holder’s own account should be attached.

Service Hours:
Monday to Friday: 9:00 am – 6:00 pm
Closed on Saturday, Sunday and Public Holiday

 

Frequently asked questions

Please click here to view the latest USD/HKD exchange rate for individual insurance policy. The exchange rate is non-guaranteed and for reference only. It is subject to change without notice.

  • For Manulife Credit Card holders, premium payment may be settled in person at our Customer Service Centre, via Insurance Advisor, or via online banking of DBS Bank.
  • For non Manulife Credit Card holders, premium payment may be settled via online banking only (provided that online banking service of your bank is available and Manulife is on the merchant list).

 

Notes:

  • Credit Card payment for the premium of Matrix Privileged Top-up Account is not accepted.
  • For autopay via a credit card account, we only accept Manulife Credit Card for policies in monthly payment mode. It is only applicable to traditional life insurance policies.

It normally takes 2 months for new autopay account setup. Once the new autopay account is effective, the authorization of your previous autopay bank account will then be automatically superseded. You may submit a two-month payment together with the authorization form or maintain the existing bank account autopay until the new authorization is effective.

  1. Download and complete the Direct Debit Authorization Form.
  2. Mail the completed form to Individual Financial Products, Manulife (International) Limited, 22/F., Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.
  3. Normal processing time for Direct Debit Authorization is 4 to 8 weeks. When setting up a Direct Debit autopay instruction, please settle your premium payments for at least the next two months in advance in order to provide sufficient time for your instruction to be processed. Click Make a Payment for more details on available payment methods.
  1. Download and complete the Autopay Arrangement form.
  2. Mail the completed form to Individual Financial Products, Manulife (International) Limited, 22/F., Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.
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