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Choose from a variety of payment options for your convenience. Simply select the relevant product type from the list below and click on your preferred payment method for more details.

Note: Please make your payment at least 3 working days prior to the due date.

Applicable Policy Currency: HKD / USD

Payment Amount: Hong Kong Dollar (Maximum HKD10,000)

Note:

  • You may make payment by scanning the dedicated FPS QR Code through mobile application provided your designated bank or e-wallet operator.
  • The dedicated FPS QR code will only be pre-printed or shown on applicable Premium Notice where the payable amount is shown in Hong Kong Dollar or its equivalent.
  • FPS payment or transfer limit is subject to a daily transaction limit as determined by different banks and individual account settings. Please contact relevant parties for details.
  • When the FPS payment is executed without scanning our dedicated FPS QR Code, Manulife reserves the right to arrange refund to payor's account via original payment channel.
Pay By Internet Visit www.ppshk.com
Pay By Phone Call 18031 for English or 18033 for Cantonese
Merchant Code 9138
Bill Type 1 for Premium Payment
Payment Amount Total Amount Payable in HKD

Note:

  • Total Amount Payable is referring to total premium amount due.
  • Applicable to Renewal Payment of USD / HKD / RMB policies only.

1.       Log in to your online banking service and access “Bill payment”.

2.      You can choose either your bank account or credit card to settle the premium by following the bank instruction by following below information.

Applicable Policy Currency

HKD / USD / RMB

 

Merchant Type / Name Insurance / Manulife
Bill Type 01 - Individual Insurance Premium
Bill Account No. 10-digit Policy Number
Payment Currency Amount in HKD

Through the "Bill Payment" online banking service, you may choose your bank account or credit card to settle the premium. For details, please check with your bank.

Note: Above headings may differ slightly between different banks.

You may choose to settle renewal payment or loan repayment through ATMs (Automatic Teller Machine) of JETCO by following below information.

 

Merchant Code

9119

Bill Type

01 Premium Payment
02 Loan Repayment

Bill Account Number

10-digit Policy Number

Payment Amount

Payment Amount due in HKD

Note:

  • Applicable to Renewal Payment or Loan Repayment of USD / HKD / RMB policies only.
  • Please allow 3 working days for ATM payment processing.
  • To set up an autopay account, please contact your Manulife Financial Advisor or our Customer Service Hotline. We will advise you of the relevant forms required.
  • To update the autopay account, please complete the Direct Debit Authorization Form.
  • Cheque / bank draft information to include:
    • Pay to: "Manulife (International) Limited"
    • Write on back of cheque / bank draft: Policy Owner's Name and Policy Number
    • NOTE: Bank draft must be accompained by an official receipt of the issusing bank showing the name of the purchaser.
  • Deliver to: GPO Box 201, Hong Kong

You may settle your payment at our Customer Service Centre at 23/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong.
Service Hours:
Monday to Friday, 9:00 am - 6:00pm
Closed on Saturday, Sunday and Public Holiday

Note:

  • Payment can be made by Cheque / Bank Draft / Manulife Credit Card or EPS only

(Applicable to HKD / USD / RMB policies with maximum payment amount of HKD5,000 / USD630 / RMB4,000)

Eligible Convenience Stores

Cashier counter at any 7-Eleven, Circle K, VanGO, or China Resources Vanguard Superstore/Shop in Hong Kong

Payment Currency

Hong Kong Dollar Cash only

 

Payment Amount

Payment in HKD (maximum HKD5,000)

 

Bring along document for premium payment

Premium Notice / Reminder with barcode

 

 

 

Notes :

  • This payment method is only applicable to policies with Premium Notice / Reminder printed with barcode.
  • Please bring along your Premium Notice with barcode to any of the 7-Eleven, Circle K, VanGO, or CRVanguard Superstore/Shop in Hong Kong and settle the payment amount in HKD cash at the cashier counter.
  • Please keep the receipt of the payment for record purpose until you receive the Payment Confirmation Notice issued by Manulife.

(Applicable to HKD / USD / RMB policies and the upper limit is HKD38,000 or equivalent, inclusive of 1.2% administration fee)

You need to register your UnionPay card in order to use the service. To register, please complete the  Registration for Paying Renewal Payment Online (UnionPay Card) Form and submit it together with all required documents to Manulife. For details, please contact your Insurance Advisor or our Customer Service Hotline.

Required documents:

(i) Registration for Paying Renewal Payment Online (UnionPay Card) Form; and
(ii) Copy of UnionPay cardholder's identity document; and
(iii) Copy of UnionPay card with full name of account holder, and copy of bank statement (if account holder name is not printed on the card)

After login to Customer Website, follow our Step-by-Step Guide to proceed with payment online.

Eligible UnionPay Card

Individual UnionPay Credit Card and Debit Card (except Hong Kong-issued or Macau-issued Debit Cards); Joint account and corporate account will not be accepted

Payment Currency

Hong Kong Dollar only

Payment Amount

Upper limit per day is HKD38,000 or equivalent, inclusive of administration fee

Notes :

  • 1.2% administration fee will be charged for each successful online payment.
  • This service is currently not available for Investment Linked Assurance Schemes (ILAS) and participating policies. Applicable products will be determined by Manulife from time to time. Please contact your Insurance Advisor or our Customer Service Hotline for details.

Applicable Policy Currency: HKD / USD

Policy Number: 10-digit Policy Number

Payment Currency: HKD / USD

Payment Amount: HKD / USD (maximum HKD 120,000 / USD 15,000)

Note:

  • You may choose to settle the payment amount in HKD cash for policy currency in HKD or USD. USD notes are applicable for policy currency in USD only.
  • The designated deposit slips would be obtained from any Citibank branch in Hong Kong. Please sign the deposit slip for payment transaction. Please keep the customer’s receipt of the deposit slip for record.
  • This service is not available for Investment Linked Assurance Schemes (ILAS) policies.

Applicable Policy Currency: HKD / USD

Payment Amount: Hong Kong Dollar (Maximum HKD10,000)

Note:

  • You may make payment by scanning the dedicated FPS QR Code through mobile application provided your designated bank or e-wallet operator.
  • The dedicated FPS QR code will only be pre-printed or shown on applicable Premium Notice where the payable amount is shown in Hong Kong Dollar or its equivalent.
  • FPS payment or transfer limit is subject to a daily transaction limit as determined by different banks and individual account settings. Please contact relevant parties for details.
  • When the FPS payment is executed without scanning our dedicated FPS QR Code, Manulife reserves the right to arrange refund to payor's account via original payment channel.
Pay By Internet Visit www.ppshk.com
Pay By Phone Call 18031 for English or 18033 for Cantonese
Merchant Code 9138
Bill Type 1 for Premium Payment
Payment Amount Total Amount Payable in HKD

Note:

  • Total Amount Payable is referring to total premium amount due.
  • Applicable to Renewal Payment of USD / HKD / RMB policies only.

1.       Log in to your online banking service and access “Bill payment”.

2.      You can choose either your bank account or credit card to settle the premium by following the bank instruction by following below information.

Applicable Policy Currency

HKD / USD / RMB

 

Merchant Type / Name Insurance / Manulife
Bill Type 01 - Individual Insurance Premium
Bill Account No. 10-digit Policy Number
Payment Currency Amount in HKD

Through the "Bill Payment" online banking service, you may choose your bank account or credit card to settle the premium. For details, please check with your bank.

Note: Above headings may differ slightly between different banks.

You may choose to settle renewal payment or loan repayment through ATMs (Automatic Teller Machine) of JETCO by following below information.

 

Merchant Code

9119

Bill Type

01 Premium Payment
02 Loan Repayment

Bill Account Number

10-digit Policy Number

Payment Amount

Payment Amount due in HKD

Note:

  • Applicable to Renewal Payment or Loan Repayment of USD / HKD / RMB policies only.
  • Please allow 3 working days for ATM payment processing.
  • To set up an autopay account, please contact your Manulife Financial Advisor or our Customer Service Hotline. We will advise you of the relevant forms required.
  • To update the autopay account, please complete the Direct Debit Authorization Form.
  • Cheque / bank draft information to include:
    • Pay to: "Manulife (International) Limited"
    • Write on back of cheque / bank draft: Policy Owner's Name and Policy Number
    • NOTE: Bank draft must be accompained by an official receipt of the issusing bank showing the name of the purchaser.
  • Deliver to: GPO Box 201, Hong Kong

You may settle your payment at our Customer Service Centre at 23/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong.
Service Hours:
Monday to Friday, 9:00 am - 6:00pm
Closed on Saturday, Sunday and Public Holiday

Note:

  • Payment can be made by Cheque / Bank Draft / Manulife Credit Card or EPS only

(Applicable to HKD / USD / RMB policies with maximum payment amount of HKD5,000 / USD630 / RMB4,000)

Eligible Convenience Stores

Cashier counter at any 7-Eleven, Circle K, VanGO, or China Resources Vanguard Superstore/Shop in Hong Kong

Payment Currency

Hong Kong Dollar Cash only

 

Payment Amount

Payment in HKD (maximum HKD5,000)

 

Bring along document for premium payment

Premium Notice / Reminder with barcode

 

 

 

Notes :

  • This payment method is only applicable to policies with Premium Notice / Reminder printed with barcode.
  • Please bring along your Premium Notice with barcode to any of the 7-Eleven, Circle K, VanGO, or CRVanguard Superstore/Shop in Hong Kong and settle the payment amount in HKD cash at the cashier counter.
  • Please keep the receipt of the payment for record purpose until you receive the Payment Confirmation Notice issued by Manulife.

(Applicable to HKD / USD / RMB policies and the upper limit is HKD38,000 or equivalent, inclusive of 1.2% administration fee)

You need to register your UnionPay card in order to use the service. To register, please complete the  Registration for Paying Renewal Payment Online (UnionPay Card) Form and submit it together with all required documents to Manulife. For details, please contact your Insurance Advisor or our Customer Service Hotline.

Required documents:

(i) Registration for Paying Renewal Payment Online (UnionPay Card) Form; and
(ii) Copy of UnionPay cardholder's identity document; and
(iii) Copy of UnionPay card with full name of account holder, and copy of bank statement (if account holder name is not printed on the card)

After login to Customer Website, follow our Step-by-Step Guide to proceed with payment online.

Eligible UnionPay Card

Individual UnionPay Credit Card and Debit Card (except Hong Kong-issued or Macau-issued Debit Cards); Joint account and corporate account will not be accepted

Payment Currency

Hong Kong Dollar only

Payment Amount

Upper limit per day is HKD38,000 or equivalent, inclusive of administration fee

Notes :

  • 1.2% administration fee will be charged for each successful online payment.
  • This service is currently not available for Investment Linked Assurance Schemes (ILAS) and participating policies. Applicable products will be determined by Manulife from time to time. Please contact your Insurance Advisor or our Customer Service Hotline for details.

Applicable Policy Currency: HKD / USD

Policy Number: 10-digit Policy Number

Payment Currency: HKD / USD

Payment Amount: HKD / USD (maximum HKD 120,000 / USD 15,000)

Note:

  • You may choose to settle the payment amount in HKD cash for policy currency in HKD or USD. USD notes are applicable for policy currency in USD only.
  • The designated deposit slips would be obtained from any Citibank branch in Hong Kong. Please sign the deposit slip for payment transaction. Please keep the customer’s receipt of the deposit slip for record.
  • This service is not available for Investment Linked Assurance Schemes (ILAS) policies.

Third party payment and cash payment will not be accepted. Proof of source of payment must be provided as described below:

 

  • Please ensure that the cheque issuer is the investor and the cheque issuer’s name is printed on the cheque. If the investor’s name is not printed on the cheque, the bank statement may serve as proof.
  • You may pay the subscription by sending a crossed cheque payable to "CITIBANK NA HK BRANCH - MGF A/C" attached with the Manulife Global Fund - Subscription Request Form to 22/F, Tower A, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong. Please write down the investor’s name, HKID / Passport number or Shareholder number on the back of the cheque.

 

Notes:

  • Only payments made by cheque, bank transfer, cashier order, telegraphic transfer or Sameday Autopay as specified below will be accepted. 
  • Investors and account holders are recommended to make their payments in Hong Kong Dollars through Clearing House Automated Transfer System ("CHATS") to shorten the payment processing time and avoid bank charges for handling cheques or telegraphic transfers. Normally, it will take about 4 - 6 weeks to clear a USD cheque drawn outside Hong Kong and clearing charges may be levied by banks. We will process the subscription upon receipt of cleared fund and duly signed Subscription Form.
  • An investor / account holder who wishes to pay in currencies other than Hong Kong Dollars or U.S. Dollars should first contact the Hong Kong Distributor via Customer Service Hotline at 2108 1110.
  • Payments made by a third party or through direct deposit of cash will not be accepted.
  • Where applicable, remittance advice, cheque copy, bank certification or bank advice showing the investor’s / account holder’s name is required as proof of the source of payment.
  • Payments from intermediaries not currently licensed or registered for dealing in securities in Hong Kong or for the equivalent regulated activity in other jurisdictions will not be accepted.

 

For further information, please contact your Licensed Manulife Investment Funds Intermediary / Qualified Intermediary or our Customer Service Hotline.

Third party payment and cash payment will not be accepted. Proof of source of payment must be provided as described below:

  • Please ensure that the bank account holder / remitter is the investor and the bank account holder’s / remitter’s name is shown on the remittance advice
  • You may pay the subscription by HK CHATS / Telegraphic Transfer (TT). Details as following:

 

For Payment via HK CHATS - HKD

Beneficiary Bank: Citibank N.A., Hong Kong Branch
SWIFT Code: CITIHKHX
Beneficiary A/C No: 006-391-61080136
Beneficiary Name: CITIBANK NA HK BRANCH - MGF A/C
Reference: Fund Name & Investor Name

For Payment via HK CHATS - USD (For Investor with USD bank account in Hong Kong)

Beneficiary Bank: Citibank N.A., Hong Kong Branch
SWIFT Code: CITIHKHX
Beneficiary A/C No: 006-391-61080128
Beneficiary Name: CITIBANK NA HK BRANCH - MGF A/C
Reference: Fund Name & Investor Name

For Payment via Telegraphic Transfer - USD

Beneficiary Bank: Citibank N.A., Hong Kong Branch
SWIFT Code: CITIHKHX
Beneficiary A/C No: 006-391-61080128
Beneficiary Name: CITIBANK NA HK BRANCH - MGF A/C
Reference: Fund Name & Investor Name
Correspondent Bank: Citibank N.A., New York

Please submit the following documents by mail to 22/F, Tower A, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong or by fax to (852) 2810 9510 (if submit by fax, please do not mail us the original copy after fax to avoid duplication of trade).

 

Notes:

  • Only payments made by cheque, bank transfer, cashier order, telegraphic transfer or Sameday Autopay as specified below will be accepted.
  • Investors and account holders are recommended to make their payments in Hong Kong Dollars through Clearing House Automated Transfer System ("CHATS") to shorten the payment processing time and avoid bank charges for handling cheques or telegraphic transfers. Normally, it will take about 4 - 6 weeks to clear a USD cheque drawn outside Hong Kong and clearing charges may be levied by banks. We will process the subscription upon receipt of cleared fund and duly signed Subscription Form.
  • An investor / account holder who wishes to pay in currencies other than Hong Kong Dollars or U.S. Dollars should first contact the Hong Kong Distributor via Customer Service Hotline at 2108 1110.
  • Payments made by a third party or through direct deposit of cash will not be accepted.
  • Where applicable, remittance advice, cheque copy, bank certification or bank advice showing the investor’s / account holder’s name is required as proof of the source of payment.
  • Payments from intermediaries not currently licensed or registered for dealing in securities in Hong Kong or for the equivalent regulated activity in other jurisdictions will not be accepted.

 

For further information, please contact your Licensed Manulife Investment Funds Intermediary / Qualified Intermediary or our Customer Service Hotline.
 

(Cash payment will not be accepted)

Third party payment and cash payment will not be accepted. Proof of source of payment must be provided as described below:

 

Cheque Deposit over Citibank Counter

  • Please ensure that the cheque issuer is the investor and the cheque issuer’s name is printed on the cheque. If the investor’s name is not printed on the cheque, the bank statement may serve as proof. A cheque copy should be provided as proof of source of payment.
  • You may pay the subscription by deposit a crossed cheque in HKD or USD (drawn in HK) payable to "CITIBANK NA HK BRANCH - MGF A/C" to the following Citibank account:

For HKD cheque: 006-391-61080136
For USD cheque (drawn in Hong Kong): 006-391-61080128

Please submit the following documents by mail to 22/F, Tower A, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong or fax to (852) 2810 9510 (if submit by fax, please do not mail us the original copy after fax to avoid duplication of trade).

 

Account Transfer at Citibank Counter

  • For investors with Citibank account. Please ensure that the bank account holder is the investor. Proof such as the bank pay-in slip with the bank account holder’s name printed on it must be provided. If the bank account holder’s name is not printed on the back pay-in slip, the bank statement may serve as proof.
  • You may pay the subscription by transferring money from your Citibank account to the following Citibank account:

For HKD bank account: 006-391-61080136
For USD bank account: 006-391-61080128

Please submit the following documents by mail to 22/F, Tower A, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong or fax to (852) 2810 9510 (if submit by fax, please do not mail us the original copy after fax to avoid duplication of trade).

 

Notes:

  • Only payments made by cheque, bank transfer, cashier order, telegraphic transfer or Sameday Autopay as specified below will be accepted.
  • Investors and account holders are recommended to make their payments in Hong Kong Dollars through Clearing House Automated Transfer System ("CHATS") to shorten the payment processing time and avoid bank charges for handling cheques or telegraphic transfers. Normally, it will take about 4 - 6 weeks to clear a USD cheque drawn outside Hong Kong and clearing charges may be levied by banks. We will process the subscription upon receipt of cleared fund and duly signed Subscription Form.
  • An investor / account holder who wishes to pay in currencies other than Hong Kong Dollars or U.S. Dollars should first contact the Hong Kong Distributor via Customer Service Hotline at 2108 1110.
  • Payments made by a third party or through direct deposit of cash will not be accepted.
  • Where applicable, remittance advice, cheque copy, bank certification or bank advice showing the investor’s / account holder’s name is required as proof of the source of payment.
  • Payments from intermediaries not currently licensed or registered for dealing in securities in Hong Kong or for the equivalent regulated activity in other jurisdictions will not be accepted.

 

For further information, please contact your Licensed Manulife Investment Funds Intermediary / Qualified Intermediary or our Customer Service Hotline.

(Cash payment will not be accepted)

Third party payment and cash payment will not be accepted. Proof of source of payment must be provided as described below:

 

  • You may pay the subscription by submitting a crossed cheque payable to "CITIBANK NA HK BRANCH - MGF A/C" and attach with the Manulife Global Fund - Subscription Request Form at 22/F, Tower A, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.
  • Please ensure that the cheque issuer is the investor and the cheque issuer’s name is printed on the cheque. If the investor’s name is not printed on cheque, the bank statement may serve as proof.

Service Hours:
Monday to Friday: 9:00 am – 6:00 pm
Closed on Saturday, Sunday and Public Holiday

Notes:

  • Only payments made by cheque, bank transfer, cashier order, telegraphic transfer or Sameday Autopay as specified below will be accepted.
  • Investors and account holders are recommended to make their payments in Hong Kong Dollars through Clearing House Automated Transfer System ("CHATS") to shorten the payment processing time and avoid bank charges for handling cheques or telegraphic transfers. Normally, it will take about 4 - 6 weeks to clear a USD cheque drawn outside Hong Kong and clearing charges may be levied by banks. We will process the subscription upon receipt of cleared fund and duly signed Subscription Form.
  • An investor / account holder who wishes to pay in currencies other than Hong Kong Dollars or U.S. Dollars should first contact the Hong Kong Distributor via Customer Service Hotline at 2108 1110.
  • Payments made by a third party or through direct deposit of cash will not be accepted.
  • Where applicable, remittance advice, cheque copy, bank certification or bank advice showing the investor’s / account holder’s name is required as proof of the source of payment.
  • Payments from intermediaries not currently licensed or registered for dealing in securities in Hong Kong or for the equivalent regulated activity in other jurisdictions will not be accepted.

 

For further information, please contact your Licensed Manulife Investment Funds Intermediary / Qualified Intermediary or our Customer Service Hotline.

In Person

(Cheque / Bank Draft from own bank account is accepted)

  • You may pay the subscription by submitting a crossed cheque / bank draft in HKD or USD payable to "Manulife (International) Limited" and the Manulife Investment Solutions / Manulife Investment Plus Investment Choice Services Form at our Customer Service Centre at 23/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong.
  • For payment by bank draft, a bank receipt to show the payment from investor / account holder’s own account should be attached.

Service Hours:
Monday to Friday: 9:00 am – 6:00 pm
Closed on Saturday, Sunday and Public Holiday

 

Frequently asked questions

Please click here to view the latest USD/HKD exchange rate for individual insurance policy. The exchange rate is non-guaranteed and for reference only. It is subject to change without notice.

  • For Manulife Credit Card holders, premium payment may be settled in person at our Customer Service Centre, via Insurance Advisor, or via online banking of DBS Bank.
  • For non Manulife Credit Card holders, premium payment may be settled via online banking only (provided that online banking service of your bank is available and Manulife is on the merchant list).

 

Notes:

  • Credit Card payment for the premium of Matrix Privileged Top-up Account is not accepted.
  • For autopay via a credit card account, we only accept Manulife Credit Card for policies in monthly payment mode. It is only applicable to traditional life insurance policies.

It normally takes 2 months for new autopay account setup. Once the new autopay account is effective, the authorization of your previous autopay bank account will then be automatically superseded. You may submit a two-month payment together with the authorization form or maintain the existing bank account autopay until the new authorization is effective.

The above information is for reference only. For details, please refer to the Terms and Conditions, User Manual / Instructions, Prospectus, Offering Document, and Principal Brochure and Funds Brochure prescribed by Manulife from time to time. In case of any inconsistency, Prospectus / Offering Document / Principal Brochure and Funds Brochure (as the case may be) shall prevail.

The VHIS Office recently discovered a translation error in the Chinese version of the Schedule of Surgical Procedures of the Certified Plan Policy Template. In the fracture/dislocation section of the Surgical Schedule, “clavicle” on the 8th and 12th items was mistranslated as “scapula” and “scapula” on the 13th item was mistranslated as “clavicle”. Manulife has reviewed and revised the relevant product information of Manulife’s VHIS certified plans upon the VHIS Office’s request, and has revised the Chinese version of the certified plans’ policy provisions accordingly. The English version of the policy provisions is not affected. For any enquiries, please contact Manulife’s service hotline at 2108 1188.

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The VHIS Office recently discovered a translation error in the Chinese version of the Schedule of Surgical Procedures of the Certified Plan Policy Template. In the fracture/dislocation section of the Surgical Schedule, “clavicle” on the 8th and 12th items was mistranslated as “scapula” and “scapula” on the 13th item was mistranslated as “clavicle”. Manulife has reviewed and revised the relevant product information of Manulife’s VHIS certified plans upon the VHIS Office’s request, and has revised the Chinese version of the certified plans’ policy provisions accordingly. The English version of the policy provisions is not affected. For any enquiries, please contact Manulife’s service hotline at 2108 1188.

View more
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