FAQ
FAQ
Important Notice

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Important Notice

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Electronic payment

  

Applicable policy currency HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency HKD
Bill type

01 - Individual Insurance Premium

02 - Loan Repayment

Bill account no.

10-digit Policy Number

(You may find the Policy Number from the policy statement, notice or by Logging in to Manulife customer website.)

Payment type Renewal Premium
See how to pay premiums online using credit card
  • You may choose to settle the premium with your credit card or bank account through internet banking services. Payment or transfer limit is subject to a daily transaction limit as determined by different banks and individual account settings. If you have any enquiries, please contact your bank.

Internet banking services are applicable to the following banks :

  • Bank of China (Hong Kong) 
  • Bank of Communications (Hong Kong)
  • China Construction Bank (Asia) 
  • China Merchants Bank 
  • Chiyu Banking Corporation 
  • Chong Hing Bank 
  • Citibank (Hong Kong) 
  • China CITIC Bank (International)
  • Dah Sing Bank 
  • DBS Bank (Hong Kong) 
  • Fubon Bank (Hong Kong)
  • Hang Seng Bank Limited*
  • The Hongkong and Shanghai Banking Corporation
  • Industrial and Commercial Bank of China (Asia) 
  • Nanyang Commercial Bank 
  • Standard Chartered Bank (Hong Kong) 
  • Shanghai Commercial Bank 
  • The Bank of East Asia 
  • OCBC Wing Hang Bank 
  • CMB Wing Lung Bank 

*Premium can be settled by your credit card through internet banking services.

    

Use FPS to settle payment through your bank’s mobile app.

Applicable policy currency

HKD / USD

Payment currency

HKD

Payment type

Renewal Premium

Using FPS QR Code
(Maximum HKD 100,000)

Simply scan the FPS QR code on your Premium Notice or the FPS QR code shown after logging into our website or the Manulife HK mobile app (simply log in, select your desired policy and open the “Premium payment” tab to see the QR code)

Using FPS ID / Proxy ID
(Maximum HKD1,000,000)
  1. Input 3949971 as the payee and ensure payee name is “Manulife (Intl) Ltd”
  2. Input the Payable Amount
  3. Input your 10-digit Policy Number in the “Bill Number” or “Message to Payee” field
    •   Numbers only, no letters or symbols
    •   May also be called “Bill Reference”, “Transaction Reference Number”, “Remarks”, “Notes” or similar
See how to pay premiums using FPS

IMPORTANT: we must receive your 10-digit policy number to accept payment

(Find the relevant policy number on your Policy Statement, Premium Notice or by logging in to view your policy details.)

  • FPS QR codes will only be shown on Premium Notices or after logging into our website or the Manulife HK mobile app (simply log in, select your desired policy and open the “Premium payment” tab), if applicable. The payable amount will be shown in Hong Kong dollars or its equivalent.
  • Manulife reserves the right to arrange refunds to the payor's account via the original payment channel.
  • FPS Daily transaction limits and its payment arrangement vary by bank and individual account settings. Please contact relevant banks/parties for details.

  

Applicable policy currency HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency HKD
Merchant code 9138
Bill account no.

10-digit Policy Number

(You may find the Policy Number from the policy statement, notice or by Logging in to Manulife customer website.)

Payment method

  1. Pay by internet : www.ppshk.com
  2. Pay by phone  : Call 18031 (English)
  3. On Mobile Service: PPS Mobile App

Payment type

Renewal Premium

  

You can settle your premium payment by autopay through your bank account or Manulife Credit Card.

Bank Account (HKD):

Applicable policy currency HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency
HKD
Payment type Renewal Premium

▪ Online submission

  • For customers holding policies other than Investment-Linked Assurance Schemes, you may submit your Direct Debit Authorization request online after log in to Manulife customer website for autopay from HKD account, or change your existing autopay bank account number.
  • After login, please select “Payment > Set up direct debit authorization”. Fill in the relevant information and submit.
  • You may view Online setup Direct Debit Authorization User Guide to learn more.

▪ Paper form submission

Bank Account (USD):

Applicable policy currency USD
Payment currency
USD
Payment type Renewal Premium

Manulife Credit Card:

Applicable policy currency HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency
HKD
Payment Mode Monthly
Payment type Renewal Premium