Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

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Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

View more
Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

View more
Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

View more
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Electronic payment

  

Internet banking / Credit card

Applicable policy currency HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency HKD
Bill type 01 - Individual Insurance Premium
Bill account no.

10-digit Policy Number

(You may find the Policy Number from the policy statement, notice or by Logging in to Manulife customer website.)

Payment type Renewal Premium
See how to pay premiums online using credit card
  • You may choose to settle the premium with your credit card or bank account through internet banking services. Payment or transfer limit is subject to a daily transaction limit as determined by different banks and individual account settings. If you have any enquiries, please contact your bank.

Internet banking services are applicable to the following banks :

  • Bank of China (Hong Kong) 
  • Bank of Communications (Hong Kong)
  • China Construction Bank (Asia) 
  • China Merchants Bank 
  • Chiyu Banking Corporation 
  • Chong Hing Bank 
  • Citibank (Hong Kong) 
  • China CITIC Bank (International)
  • Dah Sing Bank 
  • DBS Bank (Hong Kong) 
  • Fubon Bank (Hong Kong)
  • Hang Seng Bank Limited*
  • The Hongkong and Shanghai Banking Corporation
  • Industrial and Commercial Bank of China (Asia) 
  • Nanyang Commercial Bank 
  • Standard Chartered Bank (Hong Kong) 
  • Shanghai Commercial Bank 
  • The Bank of East Asia 
  • OCBC Wing Hang Bank 
  • CMB Wing Lung Bank 

*Premium can be settled by your credit card through internet banking services.

    

Faster Payment System (FPS)

Applicable policy currency HKD / USD
Payment currency HKD (Maximum HKD100,000)
Payment type Renewal Premium
  • You may settle your payment through FPS (QR Code / Proxy ID) through the mobile application provided by your designated bank or e-wallet operator.
    (1) FPS QR Code: Simply scan the dedicated FPS QR code displayed on Premium Notices
    (2) FPS Proxy ID: 3 Easy Input Instructions
    i. Input Manulife Proxy ID - 3949971 as Payee
    ii. Ensure Payee name is shown “Manulife (Intl) Ltd”
    iii. Input Payable Amount and 10-digit Policy Number (without hyphen “-”) as bill number
    (You may find the Policy Number from the policy statement, notice or by Logging in to Manulife customer website.)
  • The dedicated FPS QR code will only be pre-printed or shown on applicable Premium Notices where the payable amount is shown in Hong Kong Dollar or its equivalent.
  • When the FPS payment is executed without scanning our dedicated FPS QR Code or inputting our Manulife dedicated FPS Proxy ID, Manulife reserves the right to arrange refunds to the payor's account via the original payment channel.
  • FPS payment or transfer limit is subject to a daily transaction limit as determined by different banks and individual account settings. Please contact relevant parties for details.

  

PPS

Applicable policy currency HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency HKD
Merchant code 9138
Bill account no.

10-digit Policy Number

(You may find the Policy Number from the policy statement, notice or by Logging in to Manulife customer website.)

Payment method

  1. Pay by internet : www.ppshk.com
  2. Pay by phone  : Call 18031 (English)
  3. On Mobile Service: PPS Mobile App

Payment type

Renewal Premium

  

Autopay

You can settle your premium payment by autopay through your bank account or Manulife Credit Card.

Bank Account (HKD):

Applicable policy currency HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency
HKD
Payment type Renewal Premium

▪ Online submission

  • For customers holding policies other than Investment-Linked Assurance Schemes, you may submit your Direct Debit Authorization request online after log in to Manulife customer website for autopay from HKD account, or change your existing autopay bank account number.
  • After login, please select “Payment > Set up direct debit authorization”. Fill in the relevant information and submit.
  • You may view Online setup Direct Debit Authorization User Guide to learn more.

▪ Paper form submission

Bank Account (USD):

Applicable policy currency USD
Payment currency
USD
Payment type Renewal Premium

Manulife Credit Card:

Applicable policy currency HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency
HKD
Payment Mode Monthly
Payment type Renewal Premium