Manulife AI Assistant
Manulife AI Assistant
Talk to our experts
Talk to our experts

Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

View more

Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30 pm on Wednesday, December 24 (Christmas Eve), and Wednesday, December 31 (New Year’s Eve).

View more

Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

View more

Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30 pm on Wednesday, December 24 (Christmas Eve), and Wednesday, December 31 (New Year’s Eve).

View more
Skip to main content Skip to notification content
Back

Introducing Manulife website and app

cws

With a revamped look, experience a seamless and modern interface that offers easy navigation for quicker access to our digital services!

With just one device, login to serve your needs in managing your protection and investment (investment-linked assurance scheme) needs all in one place.

Manulife Hong Kong Website

Learn more                      Login now

Manulife HK & MO app

Learn more

 

Main Features and Guidelines

Function

Manulife Hong Kong website

Manulife Hong Kong app

View Account
Policy & account summary

e-Statement / e-Notice

Manage Account
Contact information update
Change beneficiary
Manage funds / investment choices
Apply policy loan
Change premium payment mode / method 
Set up autopay
Transfer / withdraw policy value
Set fund / investment choice price alert
Manage Policy Change Requests

Review and submit below change application filled out by insurance advisor under your instruction  {0}

  • Addition of Rider / Supplementary Benefit1
  • Deletion of Rider / Supplementary Benefit
  • Change of Inflation Protector Option
  • Surrender
  • Reinstatement
  • ILAS investment choice redemption / withdrawal
  • Change of Premium Payment Mode / Method
  • Transfer / Withdraw policy value (Support transfer to new policy)
  • Autopay Arrangement2

 

 

 

(The review and submission steps)

 

 

 

(The review and submission steps)

Claims
Claim enquiry
Claims Submission

After advisor fill out details following your instructions, you’ll receive notification via SMS and/or email. Please login & select "Manage Policy Change Requests” on homepage, follow the steps & submit. For more info, please contact your advisor.

Remarks

1. “Addition of Rider/ Supplementary Benefit” is only applicable to (i) policies issued in Hong Kong, and not applicable in Macau, and (ii) for riders/ supplementary benefits that are not mandatory to conduct Financial Needs Analysis (FNA).

2. Applicable for suspend, cancel, or resume autopay; repay loan by autopay; and correct autopay debit date, with effective date within 2 months from the submission date.