Manage your account

You may change your address and contact information by the following ways.

Manulife Online Service

1. After login, select “Profile > Contact information” from the menu bar.
2. Click the edit button at the top right of the Contact information page and select “Change contact information”.
3. Update your contact information and click “Confirm”.

Note: Upon successful submission, your record is updated immediately.

Complete the Change of Contact Details Form

1. Download and fill in the Change of Contact Detail Form.
2. Print out and sign on the form. Then, return the form by one of the following ways:
   • By mail to below address:
     Customer Contact Centre, Manulife (International) Limited,
     21/F, Tower B, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
   • By fax: (852) 2508 1629

Note: Upon receiving your completed form, we will update your record within 5 business days.

Please complete the Change of Personal Particulars Form and submit it together with the required documents to Manulife by mail.

This Service allows you to manage your statements / notices / e-Endorsements in an electronic format anytime via our website. By opting for the Service, an alert will be sent to your email address for you to view / download the latest e-Statements / e-Notices / e-Endorsements through our website. The respective paper statements / notices / endorsements will not be sent by post.

You may opt for the Service by the following ways:

1. Manulife Hong Kong website: After login, select “Profile > e-Statement / e-Notice settings” from the menu bar, then select to opt for the e-Statement / e-Notice service.
2. Manulife HK & Macau App: After login, Homepage or go to “Menu” page and select “e-Statement / e-Notice settings” to opt for the e-Statement / e-Notice service. If you opt for the e-Statement / e-Notice service, we will no longer send you paper statements / notices / endorsements (which include endorsements for the addition of supplementary benefits and other policy changes) for any currently active or subsequently created policy(ies) / account(s) in the relevant product category(ies), with effect from the date of your selection.
   

You may change your email address by the following ways:

1. Manulife Hong Kong website: After login, select "Profile > Contact information" from the menu bar. Click the edit button at the top right of the Contact information page and submit the instruction online. Upon successful submission, your record is updated immediately.
2. Manulife HK & Macau App: After login, Homepage or go to “Menu” page and select "Contact information" from the menu bar. Click the edit button at the top right of the Contact information page and submit the instruction online. Upon successful submission, your record is updated immediately.
3. Fax / Mail: Complete the Change of Contact Details Form and submit it to Manulife by fax to (852) 2508 1629 or by mail. Upon receiving your completed form, we will update your record within 5 business days.

You may log in to our Website to submit the change premium payment mode and/or method request.
(This function is only applicable to eligible traditional policies issued in Hong Kong or Macau.)

You may view the Online Change Premium Payment Mode / Method User Guide or below steps.

1. After login, select "Payment > Change premium payment mode / method" from the menu bar.
2. Select the policy, payment mode and/or method you would like to change, then submit the request.
3. Upon submission, complete the direct debit authorization setup and settle the required payment according to the instruction (if applicable).

You may log in to our Website to submit the direct debit authorization request.
(This function is only applicable to eligible traditional policies issued in Hong Kong.)

You may view the Online Setup Autopay User Guide or below steps.

1. After login, select "Payment > Set up autopay" from the menu bar.
2. Select the policy you would like to set up the autopay and fill in the required details, then submit the request.
3. You are required to settle any premium and levy due before the autopay effective by other means.

You may change your beneficiary by the following ways:

Online submission

You may view Online Beneficiary Change User Guide or below steps.

1. Log in to your personal customer account.
2. After login, select “Accounts > Transfer / withdraw policy value” from the menu bar.
3. Choose the policy you would like to change beneficiary,
4. Fill in all required details and submit.

Paper form submission

(For policy issued in Hong Kong)

1. Download and complete the Beneficiary Designation Form.
2. Mail the completed form to Individual Financial Products, Manulife (International) Limited, 22/F., Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.

(For policy issued in Macau)

1. Download and complete the Beneficiary Designation Form.
2. Mail the completed form to Individual Financial Products, Manulife (International) Limited, 14/F, Circle Square, 61 Avenida De Almedida Riberio, Macau.

You may transfer or withdraw your policy value e.g. dividend or coupon, by the following ways:

Online Submission

(This function is applicable to traditional policies only. It is not applicable to Investment-linked Assurance Schemes or Universal Life insurance plans)

You may view Online Transfer/ Withdrawal Policy Value User Guide or below steps.

1. Log in to your personal customer account .
2. After login, select “Accounts > Transfer / withdraw policy value” from the menu bar.
3. If you are submitting for the first time, you will need to upload a copy of policyowner’s identity card or passport.
4. If your policy was issued in Hong Kong and the withdrawal amount is
   • not more than HKD1,000,000 per policy, you can choose to receive the withdrawal amount via Faster Payment System (FPS) to your default receiving account by providing your registered FPS mobile phone number.
   • not more than HKD300,000 per policy, you can choose to receive the withdrawal amount by direct credit to policyowner’s Hong Kong Dollar bank account. Please provide bank name, bank account number, account holder’s name and upload a copy of bank statement or bank book which shows account holder’s name and the account number. Please note that the account holder’s name should be the same as that of the policyowner.
5. Fill in all required details and submit.

Paper form submission

(For policy issued in Hong Kong)

1. Download and complete the Application for Dividend/Coupon Withdrawal or Transfer (Traditional/Universal Life Policy) Form.
2. Attach a copy of policyowner’s identity card or passport.
3. If your withdrawal amount is
   • not more than HKD1,000,000 per policy, you can choose to receive the withdrawal amount via Faster Payment System (FPS) to your default receiving account by indicating on Section B of the form and provide your registered FPS mobile phone number.
   • not more than HKD300,000 per policy, you can choose to receive the withdrawal amount by direct credit to policyowner’s Hong Kong Dollar bank account by indicating on Section B of the form and attach a copy of bank statement or bank book which shows account holder’s name and the account number. Please note that the account holder’s name should be the same as that of the policyowner.
4. Mail the completed form and required documents to us with address as below:
   Individual Financial Products
   Manulife (International) Limited
   22/F, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
   

Paper form submission

(For policy issued in Macau)

1. Download and complete the Application for Policy Payment (Traditional Policy) Form.
2. Attach a copy of the policyowner’s identity card or passport.
3. Mail the completed form and required documents to us with address as below:
   Manulife (International) Limited, Macau Administration Office
   Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau