Surrendering your policy
How might surrendering a policy affect you?
If you own a policy with an accumulated cash value, you can cancel or “surrender” your policy to withdraw that cash value or transfer it to another policy. Surrendering your policy, however, may hinder you from meeting your long-term financial objectives. Also, you may be unable to obtain a similar level of protection on the same terms in the future.
Instead, you may have options to withdraw part of your policy value while maintaining your policy, such as:
- applying for a premium holiday;
- making a dividend/guaranteed cash payment withdrawal;
- taking out a policy loan, subject to loan interest; and
- reducing your coverage to cash out part of your guaranteed cash value.
We encourage you to contact your insurance advisor or call our Customer Service Hotline to discuss the options open to you for your policy and fully understand any associated impact on your coverage and/or future benefits.
If you would still like to surrender your policy, , you can do so in two ways:
1. Review and submit through the website or the app
Contact your insurance advisor for them to fill out the request form according to your instructions. Then, log in to the website or the app, follow the steps, review and submit the filled request form.
2. Submit form by mail or in person
Complete the or and submit it to us with the required document(s) below.
ILAS policy owners: please contact your insurance advisor for detailed guidance on policy surrender.
Legal entities: if the policy owner is a legal entity (for example, a company), please contact your insurance advisor for detailed guidance on the relevant procedure and required documents for policy surrender.
Hong Kong
i) If choosing to surrender your policy at the next policy anniversary, you must apply no more than 60 days before your Anniversary Date.
ii) Your signature must match the signature we have on record.
iii) Please submit your application within 30 days of signing.
- Copy of your current HKID card/passport
- Copy of bank statement / bank book showing the account number and your name as the sole account holder (if requesting direct credit to a HKD bank account; applicable only for amounts up to and including HKD300,000)
Macau
i) If choosing to surrender your policy at the next policy anniversary, you must apply no more than 60 days before your Anniversary Date.
ii) Your signature must match the signature we have on record.
iii) Please submit your application within 30 days of signing.
- Copy of your current Macau ID card/passport
- Copy of bank statement / bank book showing the account number and your name as the sole account holder (if requesting direct credit to a HKD bank account; applicable only for amounts up to and including HKD300,000)
Submission address
For your security, only original forms with signatures matching those we have on record can be accepted. You can submit your requests through the following ways.
Hong Kong
Individual Financial Products, Manulife (International) Limited, 22/F, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Macau
Individual Financial Products, Manulife (International) Limited, 14/F, Circle Square, 61 Avenida De Almedida Riberio, Macau
Hong Kong
21/F, Tower A, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Macau
Avenida De Almeda Ribeiro No. 61, Circle Square, 14 andar A, Macau
Frequently Asked Questions
Where can I find how much I’ll receive if I surrender my policy?
Your “guaranteed surrender value” may vary depending on product and how long you have held your policy. Please log on to our website to check your up-to-date policy value. Alternatively, you can refer to your most recent Policy Anniversary Statement or Policy Illustration (Hong Kong) / Standard Illustration (Macau) – both available online, please visit the “eStatement / eNotice” page after logging in – or consult your insurance advisor for the latest information.
How long will it take to process my surrender request?
We usually process applications within 6 business days. This time is needed to verify your identity and submitted documents. Processing may take longer if we need to follow up with you to clarify or obtain more information/documents. Once we have processed your application, it may take another day or so to receive payment, depending on your selected payout method (see “How will I receive payment?” below).
How will I receive payment?
We offer a range of payout methods – please see below. To protect your interests, some methods are limited/capped to certain amounts.
Hong Kong
1. Up to and including HKD300,000/USD37,500 per policy, you can choose to receive payment by direct credit to your Hong Kong/US dollar bank account by indicating on Section B of the form and providing the documents stated in the Required documents section above.
2. You can receive payment by cheque for any amount, delivered via your insurance advisor or mailed directly to your correspondence address. You can select your preferred option using the check boxes in the remarks section of Section B on your form.
3. Amounts greater than HKD1,000,000 (or equivalent in another currency) will be issued by cheque, delivered via your insurance advisor or by registered mail to your correspondence address.
Macau
1. Up to and including HKD300,000/MOP300,000/USD37,500 per policy, you can choose to receive payment by direct credit to your Hong Kong/MOP/US dollar bank account by indicating on Section B of the form and providing the documents stated in the Required documents section above.
2. You can receive payment by cheque for any amount, delivered via your insurance advisor or mailed directly to your correspondence address. You can select your preferred option using the check boxes in the remarks section of Section B on your form.
3. Amounts greater than HKD1,000,000 (or equivalent in another currency) will be issued by cheque, delivered via your insurance advisor or by registered mail to your correspondence address.
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