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Step-by-step guide

FAQs

Personal customer login

Our website allows you to manage your portfolio with Manulife conveniently and comfortably from home, office or just about anywhere with Internet connection. Once you successfully log in, you can enjoy a wide array of online services we provide.

You may follow the steps below to log in to Manulife's website:

  1. Visit www.manulife.com.hk. Click "LOGIN" in the top right corner and select "PERSONAL CUSTOMER LOGIN".
  2. Select and enter your HKID / Passport Number OR Username / MCN which is 9-digit starting with "3" followed by your PIN, then click the "LOGIN" button.
  3. Select to receive your one-time PIN by SMS or email, then click the “NEXT” button.  
    (Note: If you have not registered any mobile number or email address, please complete and submit the “Change of Contact Details Form” to Manulife. Upon receipt of your completed form, we will update our record within 5 business days.)

  4. Enter the one-time PIN received by SMS or email and click the “NEXT” button, then you can login to our Customer Website.

Learn more from our step-by-step guide:

First time login guide for personal customers

You may follow the steps below to register for our online services or reset your PIN:

  1. Visit www.manulife.com.hk. Click "LOGIN" in the top right corner and select "Personal Customer Login".
  2. Click the "Register" button or the "Forgot PIN" hyperlink.
  3. Enter your HKID / Passport Number and Date of Birth.
  4. Select to receive your one-time PIN by SMS or email, and confirm your registered mobile number or email address.
    (Note: If you have not registered any mobile number or email address, please complete and submit the "Change of Contact Details Form" to Manulife. Upon receipt of your completed form, we will update our record within 5 business days.)
  5. Enter the one-time PIN received by SMS or email, and set up your new PIN (must be 8 numeric digits) for future login.
  6. Click the "LOGIN" button, then you can login to our Customer Website to enjoy a host of online services.

Learn more from our step-by-step guide:

First time login guide for personal customers

Reset PIN guide for personal customers

If you receive your one-time PIN by email, one of the possible reasons that you have not received it is that your webmail provider may treat the email sent from Manulife as a potential Junk / Spam / Promotion mail. You may check the related mailbox.

Your account will be suspended automatically upon 5 unsuccessful attempts to log in. You can click the "Forgot PIN" hyperlink and follow the instructions to reset your PIN.

Reset PIN guide for personal customers

A separate MCN and PIN is required for each of the joint owners. Please complete the Joint Owner Authorization Form. Upon receipt of the completed form, the MCN and PIN will be mailed to your correspondence address within 5 business days.

Claims enquiries

You can check the claim procedures, current claim status and outstanding documents, and past claim records after login to our Customer Website.

Please visit www.manulife.com.hk and log in with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select Individual Insurance > My Claims at the top, then you can check the details of your individual insurance claims (major disease, hospitalization, accident, disability, female benefit and premium waiver) in the past 5 years.

Please visit www.manulife.com.hk and log in with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select My Portfolio > Group Life & Health > Claim Inquiry at the top, then you can check the details of your and your dependent(s)' claims processed in the past 12 months.

Please visit www.manulife.com.hk and log in with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select My Portfolio > Group Life & Health > Benefit Schedule at the top, then you can view your and your dependent(s)' benefit schedule.

Change of personal details

You may change your address and contact information by the following ways.

Manulife Online Service

  1. Click “Login” at the top right and select “Personal customer login” to go to our Customer website. Then, login with your ID / Passport Number or Username / Manulife Customer Number, and your PIN.
  2. Select “Contact Update / Account Setting ” at the top and click “Update Contact Information” under this section.
  3. Update your contact information and click “CONFIRM” to submit your request.

Note: Upon successful submission of your instruction, your updated address and contact information will be recorded immediately.

 

Complete the Change of Contact Details Form

  1. Download and fill in the Change of Contact Details.
  2. Print out and sign on the form. Then, return the form by one of the following ways:
    • By mail to below address:
      Customer Information Management, Manulife (International) Limited,
      21/F, Tower B, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
    • By fax: (852) 2508 1629

Note: Upon receiving your completed form, we will update your address and contact information record within 5 business days.

Please complete the Change of Personal Particulars Form and submit it together with the required documents to Manulife by mail.

e-Statement service

e-Statement Service allows you to manage your statements in an electronic format anytime via Manulife website. By registering for e-Statement Service, an email alert will be sent to your email address for you to view / download the latest e-Statements through our website. The respective paper statements will not be sent by post.

You may register for Individual Insurance e-Statement Service by the following ways:

  1. Internet: Visit www.manulife.com.hk, log in with your HKID / Passport Number or Username / Manulife Customer Number (MCN) and PIN. Select the link “Individual Insurance” under “e-Statement” on the right of homepage, then click “Setting” on the right of e-Statement page.
  2. Phone: Call our Smart Call hotline (852) 2108 1313. Select the language > press “2” > press “1” > enter the first 6 digits of your HKID / Passport Number and Date of Birth > press “2” for registration of e-Statement Service.

The following e-Statements are available on Manulife Website and the respective retention periods are as follows:  

Statement
Retention Period
Financial Statement Last 12 months
Annual Premium Statement Last 24 months
Annual Summary of Qualifying Deferred Annuity Policy (QDAP) Last 24 months
Automatic Premium Loan Notice Last 24 months

Confirmation of Direct Debit Authorization Setup

Last 24 months

Confirmation of UnionPay Card Registration for Paying Premium Online Last 24 months
Important Notice regarding your Financial Needs Analysis Last 24 months
Inflation Protector Option Endorsement  Last 24 months
NB Policy Replacement Letter Last 24 months
PM Policy Replacement Letter Last 24 months

Payment Confirmation Notice

Last 24 months

Planned Increase in Protection Notice  Last 24 months

Policy Anniversary Statement

Last 24 months

Policy Illustration Last 24 months
Policy Lapse Notice Last 24 months
Policy Value Transfer Notice Last 24 months

Premium Notice

Last 24 months

Premium Overdue Notice Last 24 months

Renewal Notice

Last 24 months

Subscription Notice

Last 24 months

Switching Notice Last 24 months
Withdrawal Notice Last 24 months

You may change the registered email address by the following ways:

  1. Internet: Visit www.manulife.com.hk, log in with your HKID / Passport Number or Username / Manulife Customer Number (MCN) and PIN. Select "Account Setting > Update Contact Information" at the top and submit instruction online. Upon successful submission, your record is updated immediately.
  2. Fax / Mail: Complete the "Change of Contact Details Form" and submit it to Manulife by fax to (852) 2508 1629 or by mail. Upon receiving your completed form, we will update your record within 5 business days. 

Individual product policy management

  1. Download and complete the Beneficiary Designation Form.
  2. Mail the completed form to Individual Financial Products, Manulife (International) Limited, 22/F., Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.

You may transfer or withdraw your policy value e.g. dividend or coupon, by the following ways:

Online Submission

(This function is applicable to traditional policies only. It is not applicable to Investment-linked Assurance Schemes or Universal Life insurance plans)

  1. Login to your personal customer account.
  2. After login, select “Transfer / Withdraw Policy Value” under “Individual Insurance” at the top.
  3. If you are submitting for the first time, you will need to upload a copy of policyowner’s identity card or passport.
  4. If your policy was issued in Hong Kong and the withdrawal amount is less than HKD300,000 per policy, you can choose to receive the withdrawal amount by direct credit to policyowner’s Hong Kong Dollar bank account. Please provide bank name, bank account number, account holder’s name and upload a copy of bank statement or bank book which shows account holder’s name and the account number. Please note that the account holder’s name should be the same as that of the policyowner.
  5. Fill in all required details and submit.

 

Paper form submission

(For policy issued in Hong Kong)

  1. Download and complete the Application for Dividend / Coupon Withdrawal or Transfer (Traditional Policy) Form.
  2. Attach a copy of policyowner’s identity card or passport.
  3. If your withdrawal amount is less than HKD300,000 per policy, you can choose to receive the withdrawal amount by direct credit to policyowner’s Hong Kong Dollar bank account by indicating on Section B of the form and attach a copy of bank statement or bank book which shows account holder’s name and the account number. Please note that the account holder’s name should be the same as that of the policyowner.
  4. Mail the completed form and required documents to us with address as below:
    Individual Financial Products
    Manulife (International) Limited
    22/F, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

 

Paper form submission

(For policy issued in Macau)

  1. Download and complete the Application for Policy Payment (Traditional Policy) Form.
  2. Attach a copy of the policyowner’s identity card or passport.
  3. Mail the completed form and required documents to us with address as below:
    Manulife (International) Limited, Macau Administration Office
    Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau

The disbursement exchange rate is:

USD 1 = HKD 7.7550

As of date: Mar 1, 2020

Manulife reserves the right to change the above Exchange Rate without prior notice.

Step-by-step guide

FAQs

Personal customer login

Our website allows you to manage your portfolio with Manulife conveniently and comfortably from home, office or just about anywhere with Internet connection. Once you successfully log in, you can enjoy a wide array of online services we provide.

You may follow the steps below to log in to Manulife's website:

  1. Visit www.manulife.com.hk. Click "LOGIN" in the top right corner and select "PERSONAL CUSTOMER LOGIN".
  2. Select and enter your HKID / Passport Number OR Username / MCN which is 9-digit starting with "3" followed by your PIN, then click the "LOGIN" button.
  3. Select to receive your one-time PIN by SMS or email, then click the “NEXT” button.  
    (Note: If you have not registered any mobile number or email address, please complete and submit the “Change of Contact Details Form” to Manulife. Upon receipt of your completed form, we will update our record within 5 business days.)

  4. Enter the one-time PIN received by SMS or email and click the “NEXT” button, then you can login to our Customer Website.

Learn more from our step-by-step guide:

First time login guide for personal customers

You may follow the steps below to register for our online services or reset your PIN:

  1. Visit www.manulife.com.hk. Click "LOGIN" in the top right corner and select "Personal Customer Login".
  2. Click the "Register" button or the "Forgot PIN" hyperlink.
  3. Enter your HKID / Passport Number and Date of Birth.
  4. Select to receive your one-time PIN by SMS or email, and confirm your registered mobile number or email address.
    (Note: If you have not registered any mobile number or email address, please complete and submit the "Change of Contact Details Form" to Manulife. Upon receipt of your completed form, we will update our record within 5 business days.)
  5. Enter the one-time PIN received by SMS or email, and set up your new PIN (must be 8 numeric digits) for future login.
  6. Click the "LOGIN" button, then you can login to our Customer Website to enjoy a host of online services.

Learn more from our step-by-step guide:

First time login guide for personal customers

Reset PIN guide for personal customers

If you receive your one-time PIN by email, one of the possible reasons that you have not received it is that your webmail provider may treat the email sent from Manulife as a potential Junk / Spam / Promotion mail. You may check the related mailbox.

Your account will be suspended automatically upon 5 unsuccessful attempts to log in. You can click the "Forgot PIN" hyperlink and follow the instructions to reset your PIN.

Reset PIN guide for personal customers

A separate MCN and PIN is required for each of the joint owners. Please complete the Joint Owner Authorization Form. Upon receipt of the completed form, the MCN and PIN will be mailed to your correspondence address within 5 business days.

Claims enquiries

You can check the claim procedures, current claim status and outstanding documents, and past claim records after login to our Customer Website.

Please visit www.manulife.com.hk and log in with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select Individual Insurance > My Claims at the top, then you can check the details of your individual insurance claims (major disease, hospitalization, accident, disability, female benefit and premium waiver) in the past 5 years.

Please visit www.manulife.com.hk and log in with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select My Portfolio > Group Life & Health > Claim Inquiry at the top, then you can check the details of your and your dependent(s)' claims processed in the past 12 months.

Please visit www.manulife.com.hk and log in with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select My Portfolio > Group Life & Health > Benefit Schedule at the top, then you can view your and your dependent(s)' benefit schedule.

Change of personal details

You may change your address and contact information by the following ways.

Manulife Online Service

  1. Click “Login” at the top right and select “Personal customer login” to go to our Customer website. Then, login with your ID / Passport Number or Username / Manulife Customer Number, and your PIN.
  2. Select “Contact Update / Account Setting ” at the top and click “Update Contact Information” under this section.
  3. Update your contact information and click “CONFIRM” to submit your request.

Note: Upon successful submission of your instruction, your updated address and contact information will be recorded immediately.

 

Complete the Change of Contact Details Form

  1. Download and fill in the Change of Contact Details.
  2. Print out and sign on the form. Then, return the form by one of the following ways:
    • By mail to below address:
      Customer Information Management, Manulife (International) Limited,
      21/F, Tower B, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
    • By fax: (852) 2508 1629

Note: Upon receiving your completed form, we will update your address and contact information record within 5 business days.

Please complete the Change of Personal Particulars Form and submit it together with the required documents to Manulife by mail.

e-Statement service

e-Statement Service allows you to manage your statements in an electronic format anytime via Manulife website. By registering for e-Statement Service, an email alert will be sent to your email address for you to view / download the latest e-Statements through our website. The respective paper statements will not be sent by post.

You may register for Individual Insurance e-Statement Service by the following ways:

  1. Internet: Visit www.manulife.com.hk, log in with your HKID / Passport Number or Username / Manulife Customer Number (MCN) and PIN. Select the link “Individual Insurance” under “e-Statement” on the right of homepage, then click “Setting” on the right of e-Statement page.
  2. Phone: Call our Smart Call hotline (852) 2108 1313. Select the language > press “2” > press “1” > enter the first 6 digits of your HKID / Passport Number and Date of Birth > press “2” for registration of e-Statement Service.

The following e-Statements are available on Manulife Website and the respective retention periods are as follows:  

Statement
Retention Period
Financial Statement Last 12 months
Annual Premium Statement Last 24 months
Annual Summary of Qualifying Deferred Annuity Policy (QDAP) Last 24 months
Automatic Premium Loan Notice Last 24 months

Confirmation of Direct Debit Authorization Setup

Last 24 months

Confirmation of UnionPay Card Registration for Paying Premium Online Last 24 months
Important Notice regarding your Financial Needs Analysis Last 24 months
Inflation Protector Option Endorsement  Last 24 months
NB Policy Replacement Letter Last 24 months
PM Policy Replacement Letter Last 24 months

Payment Confirmation Notice

Last 24 months

Planned Increase in Protection Notice  Last 24 months

Policy Anniversary Statement

Last 24 months

Policy Illustration Last 24 months
Policy Lapse Notice Last 24 months
Policy Value Transfer Notice Last 24 months

Premium Notice

Last 24 months

Premium Overdue Notice Last 24 months

Renewal Notice

Last 24 months

Subscription Notice

Last 24 months

Switching Notice Last 24 months
Withdrawal Notice Last 24 months

You may change the registered email address by the following ways:

  1. Internet: Visit www.manulife.com.hk, log in with your HKID / Passport Number or Username / Manulife Customer Number (MCN) and PIN. Select "Account Setting > Update Contact Information" at the top and submit instruction online. Upon successful submission, your record is updated immediately.
  2. Fax / Mail: Complete the "Change of Contact Details Form" and submit it to Manulife by fax to (852) 2508 1629 or by mail. Upon receiving your completed form, we will update your record within 5 business days. 

Individual product policy management

  1. Download and complete the Beneficiary Designation Form.
  2. Mail the completed form to Individual Financial Products, Manulife (International) Limited, 22/F., Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.

You may transfer or withdraw your policy value e.g. dividend or coupon, by the following ways:

Online Submission

(This function is applicable to traditional policies only. It is not applicable to Investment-linked Assurance Schemes or Universal Life insurance plans)

  1. Login to your personal customer account.
  2. After login, select “Transfer / Withdraw Policy Value” under “Individual Insurance” at the top.
  3. If you are submitting for the first time, you will need to upload a copy of policyowner’s identity card or passport.
  4. If your policy was issued in Hong Kong and the withdrawal amount is less than HKD300,000 per policy, you can choose to receive the withdrawal amount by direct credit to policyowner’s Hong Kong Dollar bank account. Please provide bank name, bank account number, account holder’s name and upload a copy of bank statement or bank book which shows account holder’s name and the account number. Please note that the account holder’s name should be the same as that of the policyowner.
  5. Fill in all required details and submit.

 

Paper form submission

(For policy issued in Hong Kong)

  1. Download and complete the Application for Dividend / Coupon Withdrawal or Transfer (Traditional Policy) Form.
  2. Attach a copy of policyowner’s identity card or passport.
  3. If your withdrawal amount is less than HKD300,000 per policy, you can choose to receive the withdrawal amount by direct credit to policyowner’s Hong Kong Dollar bank account by indicating on Section B of the form and attach a copy of bank statement or bank book which shows account holder’s name and the account number. Please note that the account holder’s name should be the same as that of the policyowner.
  4. Mail the completed form and required documents to us with address as below:
    Individual Financial Products
    Manulife (International) Limited
    22/F, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

 

Paper form submission

(For policy issued in Macau)

  1. Download and complete the Application for Policy Payment (Traditional Policy) Form.
  2. Attach a copy of the policyowner’s identity card or passport.
  3. Mail the completed form and required documents to us with address as below:
    Manulife (International) Limited, Macau Administration Office
    Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau

The disbursement exchange rate is:

USD 1 = HKD 7.7550

As of date: Mar 1, 2020

Manulife reserves the right to change the above Exchange Rate without prior notice.

Step-by-step guide

Investment-linked Assurance Scheme

Switch existing investment choices / funds by following the demo:

Alpha

Alpha Regular Investor

Matrix

ManuSelect Investment Protector / Flexible Investment Protector / Variable Investment Protector / ManuGift

Manulife Investment Solutions / Manulife Investment Plus / Manulife Secure IncomePlus

MPF / ORSO / Pension

Switch the existing fund holdings in your account by following the demo:

How it works 

Step-by-step guide

Mutual Funds / Unit Trusts

Switch existing funds by following the demo:

Fund Switching

Investment-linked Assurance Scheme

Change allocation for future investment / premium / regular subscription by following the demo:

Alpha

Alpha Regular Investor

Matrix

ManuSelect Investment Protector / Flexible Investment Protector / Variable Investment Protector / ManuGift

Manulife Investment Solutions

MPF / ORSO / Pension

Change investment allocations for all your future monies (including regular contributions and assets transferred from another scheme) which have not been allocated to your account by following the demo:

Change future investments

Mutual Funds / Unit Trusts

Subscribe funds by following the demo:

Subscription

Mutual Funds / Unit Trusts

Redeem Investment funds online by following the demo:

Redemption

Help you snare every investment opportunity

Simply set target prices for your selected fund(s), and an e-Alert will be sent to your registered e-mail address when the target price is reached.

Set price target alert by following the demo for:

Manulife Investment Solutions / Manulife Investment Plus

MPF

FAQs

MPF account management

You may check your MPF account balance in the following ways:

  1. Internet: Visit www.manulife.com.hk, log in with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select "My Portfolio > MPF / ORSO / Pension > Account Overview" at the top, then you can check the account balance. 
  2. Phone: Call our Smart Call hotline (852) 2108 1313. Key in the first 6-digit of your HKID / Passport Number, Date of Birth and PIN, follow the instruction, then you can check the account balance. Alternatively, call our Employee Benefits Member hotline (852) 2108 1388
  3. Member Benefit Statement: Refer to the Member Benefit Statement, which you could view after logging in to our website. The Annual Member Benefit Statement is also mailed to your correspondence address during May or June every year.

You may check your MPF contribution record in the following ways:

  1. Internet: Visit www.manulife.com.hk, log in with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select "My Portfolio > MPF / ORSO / Pension > Contribution Record" at the top, then you can access the contribution record for the past 24 months.
  2. Phone: Call our Smart Call hotline (852) 2108 1313. Key in the first 6-digit of your HKID / Passport Number, Date of Birth and PIN, follow the instruction, then you can check the latest contribution record.
  3. Member Benefit Statement: Refer to the Member Benefit Statement, which you could view after logging in to our website. The Annual Member Benefit Statement is also mailed to your correspondence address during May or June every year.

Manulife will issue a Calculation Discrepancy Report (CDR) to your employer about this situation. The overpaid mandatory contributions will be kept in your employer's cash account until we receive further instruction from your employer.

Your employer should communicate the above with you and proceed with a refund should you wish to do so. Alternatively, you can make voluntary contributions with your overpaid mandatory contributions. In this connection, please ask your employer to provide the said instruction by completing the CDR and return to Manulife.

When you reach the retirement age of 65, you can withdraw your MPF accrued benefits. You may also elect to withdraw your accrued benefits earlier under the following circumstances:

  • early retirement at age 60; or
  • permanent departure from Hong Kong; or 
  • total incapacity; or
  • terminal illness; or
  • death; or
  • small balance account of less than HKD5,000, the member does not intend to become employed or self-employed; and at least 12 months has elapsed since the contribution day in respect of the latest contribution period for which mandatory contribution is required to be made to any registered scheme, and the member does not have accrued benefits kept in any other registered scheme.

Please complete the appropriate claim form and submit it together with the necessary supporting document(s) to us. 

We will release the accrued benefits to you within 30 days upon receipt of the completed documents from you.

For details about the eligibility for MPF accrued benefits withdrawal and the necessary supporting documents, please refer to the offering documents of relevant MPF scheme and the claim form.

 

We will provide to each member of the Scheme an annual benefit statement within 3 months of the end of the financial period of the Scheme, which is mailed to your correspondence address during May or June every year.

You may visit our website www.manulife.com.hk and log in with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select "My Portfolio > MPF / ORSO / Pension > e-Statement" at the top, then you can view your “Annual Member Benefit Statement” and monthly updated "Member Benefit Statement". Please note that “e-Statement” service will be available within 7 days after your PIN is activated.

Click here to learn more about the standardized terms used in the Member Benefit Statement.

Fees and charges for the Manulife MPF Scheme

Please refer to ALL of the following items for the scheme:

  1. MPF Scheme Brochure - Please refer to the “Fees and Charges” Section
  2. An Illustrative Example of Fees and Charges of the MPF Conservative Fund of the Manulife Global Select (MPF) Scheme
  3. On-going Cost Illustrations for Manulife Global Select (MPF) Scheme

Fund Expense Ratio (FER)

Please refer to the Fund Fact Sheet, which can be accessed in the following ways:

  1. Internet: Please click here for downloading the latest Fund Fact Sheet.
    Or visit www.manulife.com.hk. Select “MPF” under "Products" on the left hand side of the page, then click “Forms and Publications” under “Understanding the MPF” section of the page. You will then have to read the disclaimer and click the “I have read and understood the above information” button before going into the page. Under the “Scheme-related Publications”, you can find the Fund Fact Sheet of the Manulife Global Select (MPF) Scheme.
  2. Member Benefit Statement: The Fund Fact Sheet is included with the Annual Member Benefit Statement, which is mailed to your correspondence address between May and June each year.

According to sections 31IA and 31YAA of the Employment Ordinance, section 12A of the Mandatory Provident Fund Schemes Ordinance and the governing rules of the Scheme, your employer has the right to offset “LSP/SP” from accrued benefits derived from both the mandatory contributions and vested voluntary contributions (if any) made by the Employer to the Scheme. For more information about “LSP/SP”, please visit the Labour Department’s website at www.info.gov.hk/labour and refer to the Labour Legislation “the Employment Ordinance”.


For details of "LSP / SP" offset arrangement, please refer to the Long Service Payment / Severance Payment section of the "Notice of Employee Termination Form".

The amount withdrawn from the vested accrued benefits for offsetting LSP / SP is in the following sequence:
a. the vested portion of the employer's contribution in the ORSO Scheme with Manulife
b. the vested portion of the employer's MPF voluntary sub-account
c. the employer's MPF mandatory sub-account

You may change your MPF fund portfolio in the following ways:

 

  1. Internet: Visit our customer website, log in with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select "My Portfolio > MPF / ORSO / Pension > Manage Your Funds" at the top, then submit your instruction(s) online.
  2. Phone: Call our Smart Call hotline (852) 2108 1313. Key in the first 6-digit of your HKID / Passport Number, Date of Birth and PIN to submit instruction. Please refer to the "Guide to Change your Fund Portfolio in Smart Call" for details.
  3. Fax / Mail in: Download and complete the form and submit it to Manulife by fax to (852) 2104 3504 or by mail.    

Notes:

Please do not submit the same instruction via multiple channels in order to avoid confusion and duplication.

Transfer by Employee Choice Arrangement (effective November 1, 2012): 

If you are an employee under current employment and would like to make a transfer of accrued benefits (for transferring employee’s portion of contribution account during employment) under Employee Choice Arrangement, you may complete the "Employee Choice Arrangement ("ECA") – Transfer Election Form". Please read the "Guide to Transfer Benefits under Employee Choice Arrangement ("ECA")" before you fill in the form. 

 

Transfer for Self-employed Person, Personal Account or Employee Ceasing Employment:

If you are self-employed, a personal account holder or employee ceasing employment and would like to make a transfer of accrued benefits, you may complete the "Scheme Member’s Request for Fund Transfer Form".

If you would like to consolidate multiple personal accounts including voluntary contributions (if any and subject to the governing rules for the scheme) into one account, you may complete the “Scheme Member’s Request for Account Consolidation Form" alternatively. 

Please submit the completed form(s) to Manulife by fax to (852) 2104 3504 or by mail to proceed the transfer. It may take 2-8 weeks to complete a transfer, depending on the nature of transfer and whether complete information is furnished.

Effective November 1, 2013, the minimum relevant income level was amended to HKD 7,100 per month from its original level of HKD 6,500. For the contribution periods (wage periods in general) starting on or after November 1, 2013, employers, employees and self-employed persons should make contributions according to the new level.

Under the new amendment, employees with a monthly relevant income of HKD 6,500 or more but less than HKD 7,100 are not required to make the employee’s portion of contributions. Their employer(s), however, still have to make the employer’s portion of contributions (5% of the employee’s relevant income). If your current monthly relevant income falls within this range, you should pay attention to whether your employer has made its portion of contribution and no longer deducts the employee’s portion of contribution from your relevant income. However, for contribution periods which start before November 1, 2013, you still need to make the employee’s contribution.

Self-employed persons with relevant income less than HKD 7,100 monthly or HKD 85,200 yearly do not have to make contribution. For monthly contribution frequency, you are not required to make contributions for contribution periods starting on or after November 1, 2013. However, for annual contribution with contribution periods starting before November 1, 2013, e.g. April 1, 2013 to March 31, 2014, you still need to make contribution for the whole period.

Effective June 1, 2014, for contribution periods commencing on or after June 1, 2014, the level of maximum relevant income has been amended as follows:

For monthly-paid regular employees, the level of maximum relevant income has risen from HKD 25,000 per month to HKD 30,000 per month. Maximum mandatory contributions have been adjusted accordingly from HKD 1,250 to HKD 1,500 per month. Employees with monthly relevant income more than HKD 25,000 are required to increase their mandatory contributions in line with these amendments.

For self-employed persons, the level of maximum relevant income has risen from HKD 25,000 per month to HKD 30,000 per month and from HKD 300,000 per year to HKD 360,000 per year. Maximum mandatory contributions have been adjusted accordingly from HKD 1,250 to HKD 1,500 per month or from HKD 15,000 to HKD 18,000 per year. However, for self-employed persons making annual contributions for which the contribution period starts before June 1, 2014, (e.g. April 1, 2014 to March 31, 2015), the maximum mandatory contribution amount of HKD 15,000 per year still applies.

Employees should pay attention to whether your employer has calculated your contributions accurately and deducted the right amount of mandatory and / or voluntary contributions from your payroll after the new requirements come into effect.

For Self-employed persons, Manulife has updated the contribution arrangement on your behalf. However, you may need to revise or cancel the payment limit of your existing Autopay or PPS instructions to avoid any debit issues or payment shortfall that may lead to default contribution.

You may also take this opportunity to review and adjust your existing voluntary contributions arrangement.

Manulife will notify your employer to follow up. Your employer should rectify the situation and settle any outstanding payments as soon as possible.

Under the provisions of the Inland Revenue Ordinance (IRO), mandatory contributions to MPF schemes are deductible in calculating the assessable income of an employee or assessable profits of a self-employed person. All contributions other than mandatory contributions are voluntary and are not deductible. The maximum annual tax deductions for mandatory contributions to Mandatory Provident Fund schemes are as follows* 

 

Year of assessment
Maximum deduction

2008/09 to 2011/12

HKD 12,000

2012/13

HKD 14,500

2013/14

HKD 15,000

2014/15

HKD 17,500

2015/16 onwards

HKD 18,000

*Source: Government website
http://www.gov.hk/en/residents/taxes/salaries/allowances/deductions/mpf.htm

You can check your MPF Member Account Number and the Scheme Name by the following ways:

  1. Internet: Visit www.manulife.com.hk, log in with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select "My Portfolio > MPF / ORSO / Pension > Account Overview" at the top, then you can view your existing MPF Member Account Number and Scheme Name i.e. Manulife Global Select (MPF) Scheme.
  2. Phone: Call our Employee Benefits Member hotline (852) 2108 1388.
  3. Member Benefit Statement: Refer to the top of Annual Member Benefit Statement, which is mailed to your correspondence address during May or June every year. (Note: Your member account number may have been changed if your employee contribution account has been terminated and the accrued benefits have been transferred to the Personal Account.)

You can obtain the latest updates on MPF fund performance in the following ways:

  1. Internet: Visit www.manulife.com.hk. Click  “Fund price” on the left, then select "Manulife Global Select (MPF) Scheme" under "MPF & ORSO". You can find the latest updates on MPF fund performance. Alternatively, please click here for downloading the latest Fund Fact Sheet.
  2. Setting up MPF Fund Price Alert:  Visit www.manulife.com.hk, log in with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select "My Portfolio > MPF / ORSO / Pension > MPF Fund Price Alert" at the top, then you can set up Fund Price Alert for constituent funds of your choice.

 

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Mutual Funds / Unit Trust management

You can open a shareholder account with Manulife Global Fund in the following ways:

  1. In Person: Please read the offering documents (comprising the prospectus, product key facts and the latest published financial reports) of Manulife Global Fund before submission of the following 8 documents to 22/F, Tower A, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong:

    i.    Manulife Asset Management (Hong Kong) Limited Client Agreement 
    ii.    Manulife Global Fund Shareholder Account Opening Form
    iii.    Manulife Global Fund – Subscription Request Form
    iv.    Derivative Knowledge Assessment Form ( if applicable)
    v.    Certified true copy(ies) of Hong Kong Permanent Identity Card or photo page of the passport of all the account applicant(s)
    vi.    Certified true copy(ies) of all the account applicant(s)’ residential address proof issued within the last 3 months (please refer to the Shareholder Account Opening Form for details)
    vii.    Payment proof (please refer to the Subscription Request Form for the payment methods. Third party payment or cash deposit will not be accepted.  Remittance advice, cheque copy, bank certification or bank advice showing the account applicant’s name and bank account number is required as proof of the source of payment.)
    viii.    Manulife Global Fund – Manulife Direct Saver Form & Manulife Direct Saver – Direct Debit Authorization Form, if applicable.  (for clients who also want to apply for regular investment savings plan)

    Service Hours:
    Monday to Friday: 9:00 am to  6:00 pm
    Closed on Saturday, Sunday and Public Holiday

  2. Manulife Investment Funds Intermediary (i.e. SFC-licensed Representative of Manulife Asset Management (Hong Kong) Limited): Please contact your Manulife Investment Funds Intermediary to open a shareholder account of Manulife Global Fund.
    For further details of account opening, please refer to "Manulife Global Fund – Shareholder Account Opening Form"

The dealing cut-off time for Manulife Global Fund is 5:00 pm Hong Kong time from Monday to Friday, excluding public holidays in Hong Kong and / or Luxembourg. If all the required documents / payment are received by the dealing cut-off time at 5:00 pm Hong Kong time, your dealing order will normally be processed based on the fund price on the same dealing day. Effective from 1 October 2015, there will be no valuation and dealing of the Turkey Equity Fund and the Taiwan Equity Fund during customary closing of stock exchanges in Turkey and Taiwan respectively.

The minimum subsequent subscription amount is HKD1,000 per fund for both Share Class A and Share Class AA of Manulife Global Fund.

  • The minimum switching / redemption amount per fund is HKD1,000.
  • After switching / redemption, a minimum shareholding per fund is required:

Share Class A: The minimum shareholding per fund is USD200,000.
Share Class AA: The minimum shareholding per fund is HKD20,000.

If a request for partial redemption results in a residual holding of less than the minimum shareholding, such redemption request will be deemed to be a request to redeem the entire shareholding.

Manulife Global Fund Share Class A:
  • The redemption fee is 1% of the redemption proceeds if such redemption is made within 2 years of the date of the respective subscription.
  • No redemption fee will be levied after 2 years of the date of the respective subscription.

Redemption fee will be deducted from the redemption amount.

 

Manulife Global Fund Share Class AA:

  • No redemption fee will be imposed

 

How long will it take to make redemption payment for Manulife Global Fund?

Payment will normally be made within 5-7 business days (in any event not more than 30 days) upon receiving all the required documents.

  • For cheque payment, the Administrator of Manulife Global Fund will normally send out the cheque within 5-7 business days after the redemption date by registered mail.
  • For payment by transfer to your designated bank account, the Administrator of Manulife Global Fund will normally remit the payment within 5-7 business days after the redemption date. Any bank charges incurred to redemption payment will be borne by you.
When or after making an initial investment, you can join our monthly investment savings plan, Manulife Global Fund – Manulife Direct Saver, by sending us your completed "Manulife Global Fund – Manulife Direct Saver Form" and Manulife Direct Saver – Direct Debit Authorisation Form. 
  • The monthly investment savings plan, Manulife Global Fund – Manulife Direct Saver is available only to shareholders who hold a Hong Kong Dollar bank account with a bank in Hong Kong
  • The minimum direct debit amount is HKD1,000 per month per fund.

 

When is the debit day and investment day of monthly investment savings plan on Manulife Global Fund?

  • The debit will be effective usually on the 2nd dealing day of each month or such other day as determined and shares will be allotted to the investor after the subscription monies are received and cleared in the bank account of Manulife Global Fund (normally on the 7th dealing day).
  • A computer with an internet connection
  • The site is best viewed at 1024 x 768 screen resolution with Microsoft Internet Explorer 11.0 or above
  • The operating system and browser must support Transport Layer Security (TLS) 1.2 encryption
  • Windows 7 or above

You can check the operating system version information by the following steps:

  1. Click "Start" menu
  2. Right click on "My Computer"
  3. Click "Properties" to open the "System Properties" window
  4. Click the "General" tab to view the operating system version information

The Secure Sockets Layer (SSP) Certificate of our site was upgraded to Transport Layer Security (TLS) 1.2 encryption in late May 2019. Please ensure that your PC is installed with Windows 7 or higher version.

You may encounter the following error on the screen when you visit the Manulife Customer / Employer website if your PC is installed with Windows XP (Service Pack 3) or lower version.

The Secure Sockets Layer (SSL) Certificate of our site was upgraded to 2048-bit encryption in mid-September 2013. Please ensure that your PC is installed with Windows XP (Service Pack 3) or higher version in order to access the Manulife Customer / Employer Website after the upgrade.

You may encounter the following error on the screen when you visit the Manulife Customer / Employer Website if your PC is installed with Windows XP (Service Pack 2) or lower version.

Please visit Microsoft's website at www.microsoft.com/en-hk/default.aspx to download and install Windows XP Service Pack 3 Network Installation Package for a solution.

If you are using Windows XP, you can check the operating system version information by the following steps:

  1. Click "Start" menu
  2. Right click on "My Computer"
  3. Click "Properties" to open the "System Properties" window
  4. Click the "General" tab to view the operating system version information

Click "Help" in the toolbar of your browser and select "About Internet Explorer", then you will see a screen showing the browser version number.

You should click "Logout" at the top right-hand corner to exit the Manulife website in order to ensure proper logout of your account. If you exit by simply clicking the "X" button at the top right-hand corner of the browser, your Manulife website service will not be available until the login session is time-out.

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The above information is for reference only. For details, please refer to the Terms and Conditions, User Manual / Instructions, Prospectus, MPF Scheme Brochure, Offering Document, and Principal Brochure and Funds Brochure prescribed by Manulife from time to time. In case of any inconsistency, Prospectus / MPF Scheme Brochure / Offering Document / Principal Brochure and Funds Brochure (as the case may be) shall prevail.

Important Notice

Manulife (International) Limited is aware that some customers may be receiving suspicious phone calls from individuals posing as Manulife staff. If you are in doubt about the caller's identity, please call us at (852) 2108 1188 or email us at service_hk@manulife.com for assistance.

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Warm Reminder: Customers are required to notify us of any changes in their personal particulars including address, contact number, nationality, occupation, taxpayer identification number (TIN) and tax residency status. Our service hotline is (852) 2108 1188 (For Hong Kong Customer) or (853) 8398 0383 (For Macau Customer).

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Important Notice

Manulife (International) Limited is aware that some customers may be receiving suspicious phone calls from individuals posing as Manulife staff. If you are in doubt about the caller's identity, please call us at (852) 2108 1188 or email us at service_hk@manulife.com for assistance.

View more

Warm Reminder: Customers are required to notify us of any changes in their personal particulars including address, contact number, nationality, occupation, taxpayer identification number (TIN) and tax residency status. Our service hotline is (852) 2108 1188 (For Hong Kong Customer) or (853) 8398 0383 (For Macau Customer).

View more
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