Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

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Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

View more
Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

View more
Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

View more
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Step-by-step guide

Personal customer login

Our website allows you to manage your portfolio with Manulife conveniently and comfortably from home, office or just about anywhere with Internet connection. Once you successfully log in, you can enjoy a wide array of online services we provide.

You may follow the steps below to create your username and password for login to our online services:

  1. Click "Login" in the upper right-hand corner and select "Personal customer login".
  2. Click “Register an account”, then follow the on-screen instructions.

Learn more from our step-by-step guide:

Customer website – New user registration guide

You may follow the steps below to reset your password:

  1. Click "Login" in the upper right-hand corner and select "Personal customer login".
  2. Click "Forgot password?", then follow the on-screen instructions.

Learn more from our step-by-step guide:

Reset password guide for personal customers

You may follow the steps below to retrieve your username:

  1. Click "Login" in the upper right-hand corner and select "Personal customer login".
  2. Click “Forgot username?”, then follow the on-screen instructions.
  3. If you have created your username before, it will be displayed on screen for you to log in.

Your password for login to your online account will be suspended automatically if the number of failed login attempts has exceeded the limit. You can click "Forgot password?" and follow the on-screen instructions to reset your password.

Reset password guide for personal customers

A dedicated Owner Number (ON) is required for the joint owners to create a separate username for their jointly owned policy / account. Please complete the Joint Owner Authorization Form. Upon receipt of the completed form, the ON will be mailed to your correspondence address within 5 business days.

System requirements

  • A device with an internet connection
  • Recommend to use the latest version of Google Chrome / Microsoft Edge browser for the best viewing experience
  • Windows 7 or above
  • The operating system and browser must support Transport Layer Security (TLS) 1.2 encryption

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The above information is for reference only. For details, please refer to the Terms and Conditions, User Manual / Instructions, Prospectus, MPF Scheme Brochure, Offering Document, and Principal Brochure and Funds Brochure prescribed by Manulife from time to time. In case of any inconsistency, Prospectus / MPF Scheme Brochure / Offering Document / Principal Brochure and Funds Brochure (as the case may be) shall prevail.