Reminder on fraudulent websites

Manulife Hong Kong would like to alert the public to some fraudulent websites which purport to be an official website of Manulife or to have affiliation with Manulife in any way, including, through the use of Manulife’s name. Manulife Hong Kong hereby clarifies that it has no connection with any of the fraudulent websites and that it has not engaged the service of any of those websites. Manulife Hong Kong has reported these fraudulent websites to the regulator and the Hong Kong Police Force for further investigation.

 

If you are concerned that you may have disclosed your information to those websites or may have conducted any transactions through those websites, you should report to the police or contact Manulife Hong Kong Customer Services Hotline at (852) 2510 3941.

 

Manulife Hong Kong wishes to remind its customers that they should never access such fraudulent websites or provide them with any personal or financial information. 

View more
Reminder on fraudulent websites

Manulife Hong Kong would like to alert the public to some fraudulent websites which purport to be an official website of Manulife or to have affiliation with Manulife in any way, including, through the use of Manulife’s name. Manulife Hong Kong hereby clarifies that it has no connection with any of the fraudulent websites and that it has not engaged the service of any of those websites. Manulife Hong Kong has reported these fraudulent websites to the regulator and the Hong Kong Police Force for further investigation.

 

If you are concerned that you may have disclosed your information to those websites or may have conducted any transactions through those websites, you should report to the police or contact Manulife Hong Kong Customer Services Hotline at (852) 2510 3941.

 

Manulife Hong Kong wishes to remind its customers that they should never access such fraudulent websites or provide them with any personal or financial information. 

View more
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Step-by-step guide

Personal customer login

Our website allows you to manage your portfolio with Manulife conveniently and comfortably from home, office or just about anywhere with Internet connection. Once you successfully log in, you can enjoy a wide array of online services we provide.

You may follow the steps below to create your username and password for login to our online services:

  1. Click "Login" in the upper right-hand corner and select "Personal customer login".
  2. Click “Register an account”, then follow the on-screen instructions.

Learn more from our step-by-step guide:

Customer website – New user registration guide

You may follow the steps below to reset your password:

  1. Click "Login" in the upper right-hand corner and select "Personal customer login".
  2. Click "Forgot password?", then follow the on-screen instructions.

Learn more from our step-by-step guide:

Reset password guide for personal customers

You may follow the steps below to retrieve your username:

  1. Click "Login" in the upper right-hand corner and select "Personal customer login".
  2. Click “Forgot username?”, then follow the on-screen instructions.
  3. If you have created your username before, it will be displayed on screen for you to log in.

Your password for login to your online account will be suspended automatically if the number of failed login attempts has exceeded the limit. You can click "Forgot password?" and follow the on-screen instructions to reset your password.

Reset password guide for personal customers

A dedicated Owner Number (ON) is required for the joint owners to create a separate username for their jointly owned policy / account. Please complete the Joint Owner Authorization Form. Upon receipt of the completed form, the ON will be mailed to your correspondence address within 5 business days.

System requirements

  • A device with an internet connection
  • Recommend to use the latest version of Google Chrome / Microsoft Edge browser for the best viewing experience
  • Windows 7 or above
  • The operating system and browser must support Transport Layer Security (TLS) 1.2 encryption

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The above information is for reference only. For details, please refer to the Terms and Conditions, User Manual / Instructions, Prospectus, MPF Scheme Brochure, Offering Document, and Principal Brochure and Funds Brochure prescribed by Manulife from time to time. In case of any inconsistency, Prospectus / MPF Scheme Brochure / Offering Document / Principal Brochure and Funds Brochure (as the case may be) shall prevail.