Reset PIN guide for personal customers

Step 1 of 7:
To reset your PIN, click here or “Login” at the top right corner, then select “Personal customer login”.

Step 2 of 7:
Click the “Forgot PIN” hyperlink.

Step 3 of 7:
Enter your HKID / Passport Number and Date of Birth.

Step 4 of 7:
Select to receive your one-time PIN by SMS or email, and confirm your registered mobile number or email address.

Step 5 of 7:
Enter the one-time PIN received by SMS or email within 60 minutes.

Step 6 of 7:
Set up your new PIN for future login.

Step 7 of 7:
Click the "Login" button to log in to our Customer Website.

Upon successful login, you can view and manage your policy and portfolio, as well as gaining access to a host of other useful information.

Log In Now to enjoy a wide range of online services.