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Reset PIN guide for personal customers

Step 1 of 7:
To reset your PIN, click here or “Login” at the top right corner, then select “Personal customer login”.

Step 2 of 7:
Click the “Forgot PIN” hyperlink.

Reset PIN Guide for Manulife Personal Customers Step 2 Click Forgot Pin

Step 3 of 7:
Enter your HKID / Passport Number and Date of Birth.

Reset PIN Guide for Manulife Personal Customers Step 3 Enter HKID Passport and Date of Birth

Step 4 of 7:
Select to receive your one-time PIN by SMS or email, and confirm your registered mobile number or email address.

Reset PIN Guide for Manulife Personal Customers Step 4 Select SMS Two Factor Authentication
Reset PIN Guide for Manulife Personal Customers Step 4 Select Email Two Factor Authentication

Step 5 of 7:
Enter the one-time PIN received by SMS or email within 60 minutes.

Reset PIN Guide for Manulife Personal Customers Step 5 Enter One Time PIN from SMS
Reset PIN Guide for Manulife Personal Customers Step 5 Enter One Time PIN from Email

Step 6 of 7:
Set up your new PIN for future login.

Reset PIN Guide for Manulife Personal Customers Step 6 Set up new PIN

Step 7 of 7:
Click the "Login" button to log in to our Customer Website.

Reset PIN Guide for Manulife Personal Customers Step 7 Login to Customer Website

Upon successful login, you can view and manage your policy and portfolio, as well as gaining access to a host of other useful information.

Log In Now to enjoy a wide range of online services.

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