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Reset PIN guide for personal customers

Step 1 of 7:
To reset your PIN, click here or “Login” at the top right corner, then select “Personal customer login”.

Step 2 of 7:
Click the “Forgot PIN” hyperlink.

Reset PIN Guide for Manulife Personal Customers Step 2 Click Forgot Pin

Step 3 of 7:
Enter your HKID / Passport Number and Date of Birth.

Reset PIN Guide for Manulife Personal Customers Step 3 Enter HKID Passport and Date of Birth

Step 4 of 7:
Select to receive your one-time PIN by SMS or email, and confirm your registered mobile number or email address.

Reset PIN Guide for Manulife Personal Customers Step 4 Select SMS Two Factor Authentication
Reset PIN Guide for Manulife Personal Customers Step 4 Select Email Two Factor Authentication

Step 5 of 7:
Enter the one-time PIN received by SMS or email within 60 minutes.

Reset PIN Guide for Manulife Personal Customers Step 5 Enter One Time PIN from SMS
Reset PIN Guide for Manulife Personal Customers Step 5 Enter One Time PIN from Email

Step 6 of 7:
Set up your new PIN for future login.

Reset PIN Guide for Manulife Personal Customers Step 6 Set up new PIN

Step 7 of 7:
Click the "Login" button to log in to our Customer Website.

Reset PIN Guide for Manulife Personal Customers Step 7 Login to Customer Website

Upon successful login, you can view and manage your policy and portfolio, as well as gaining access to a host of other useful information.

Log In Now to enjoy a wide range of online services.

Important Notice

Manulife (International) Limited is aware that some customers may be receiving suspicious phone calls from individuals posing as Manulife staff. If you are in doubt about the caller's identity, please call us at (852) 2108 1188 or email us at service_hk@manulife.com for assistance.

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Important Notice

Manulife (International) Limited is aware that some customers may be receiving suspicious phone calls from individuals posing as Manulife staff. If you are in doubt about the caller's identity, please call us at (852) 2108 1188 or email us at service_hk@manulife.com for assistance.

View more
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