Reset password guide for personal customers

Step 1 of 6:
To reset your password, click here or “Login” in the upper right-hand corner, then select “Personal customer login”.

Step 2 of 6:
Click “Forgot password?”.

Step 3 of 6:
Enter your ID / passport number and date of birth.

Step 4 of 6:
Enter your registered email address or mobile number to receive your one-time PIN (OTP).

Step 5 of 6:
Enter the OTP received by email or SMS within 5 minutes.

Step 6 of 6:
Create your new password for future login.

Upon successful login, you can review and manage your account and policy, and receive other useful information and updates.

Log in now to enjoy a wide range of online services.