Customer website – Existing user login guide

Logged in with ID / passport number or Manulife Customer Number (MCN) before

Step 1 (of 5)
Welcome! To log in for the first time, please click here or “Login” in the upper right-hand corner, then select “Personal customer login”.

Click “Continue with ID / passport no.”.

Step 2 (of 5)
Enter your ID / passport number and date of birth for identity verification, then click “Continue”.

Read through the steps for authentication, then click “Continue”.

Step 3 (of 5)
Enter your registered email address or registered mobile number, then click “Send OTP”.
(Note: If you have not yet registered an email address or mobile number, please complete the Change of Contact Details Form and submit it to Manulife. Upon receipt of your completed form, we will update our records within 5 business days.)

Step 4 (of 5)
Enter your OTP, then click “Continue”.

Step 5 (of 5)
Enter your new username and password, then click “Confirm”.

Read the terms and conditions, then click “Agree” to confirm your acceptance.

Once you have logged in, you will be able to review and manage your account and policies, and receive other useful information and updates.

Logged in with Username before

Step 1 (of 5)
Welcome! To log in for the first time, please click here or “Login” in the upper right-hand corner, then select “Personal customer login”.

Enter your username and password, then click “Login”.

Step 2 (of 5)
Enter your ID / passport number and date of birth for identity verification, then click “Continue”.

Read through the steps for authentication, then click “Continue”.

Step 3 (of 5)
Enter your registered email address or registered mobile number, then click “Send OTP”.
(Note: If you have not yet registered an email address or phone number, please complete the Change of Contact Details Form and submit it to Manulife. Upon receipt of your completed form, we will update our records within 5 business days.)