Please note that our Customer Service Hotlines and Customer Service Centres will close early at 3:30pm on Mid Autumn Festival, September 29 (Friday).

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Important Notice

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Introducing a new customer website and App

An all-new mobile app for your account needs

Take your account management on the go anytime, anywhere

Manage your individual insurance policies and MPF/ Pension / Investment Funds accounts in the palm of your hand with the app. Manulife has launched an all-new mobile app to let you view your accounts anytime and anywhere, and make decision easier.

How do I get started with the mobile app?

Download the Manulife HK mobile app and register your account.

Set-up push notifications to receive the latest information and news regularly.

Done! You can now manage your accounts faster and easier than ever.

Supports Apple iPhone (iOS 13 or above)

Supports Android devices (Android 8.0 or above)

Innovation Spotlights

Instant login

With one set of username and password to access both customer website and mobile app
Use biometric authentication for fast and convenient logins

Easy-to-use interface for an improved experience

Clearly shows your insurance policies, funds and MPF accounts
View and filter MPF/Pension contribution records
Review your individual insurance policy details, and MPF/Pension/Investment Funds account details (including current holdings and gain/loss)

Easier MPF fund management

Set fund price alerts to better manage your MPF Investment portfolios
Switch funds or change investment instructions with ease
Manage your MPF accounts at your fingertips

Convenient handling of electronic records and get latest updates and offers

Opt for and view e-Statements/e-Notices
Update contact information
Set up push notifications for the latest information
Browse and e-redeem the exclusive offers for MPF members

Funds switching user guide

ILAS investment choices management ^[New]

Easily switch investment choices or change future allocation instruction at your fingertips

Beneficiary change ^[New]

Submit beneficiary change instructions online for your individual insurance policy
View information of your existing beneficiary

Stay tuned for more features

The all-new customer website is also available now.

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