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e-Statement and e-Notice Service

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Opt for e-Statement and e-Notice Service
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Enjoy more benefits from e-Statement and e-Notice Service

With the registered use of e-Statement and e-Notice, you can view and download the relevant documents on our customer website anytime, anywhere.

Environmentally friendly

Paperless format reduces the use of paper to help protect the planet.

Timely

eAlert notifications will be sent to you once an updated e-Statement or e-Notice is available so that you can grasp the latest information concerned.

Convenient

Log in to our customer website to view e-Statements and e-Notices anytime, anywhere.

Record keeping

e-Statements and e-Notices are retained for up to 27 months2. You can save documents for future reference. 

 2 For MPF products, e-Statement are retained for up to 27 months and e-Notice are retained for up to 12 months, depending on document type. For individual insurance and wealth management products, e-Statement and e-Notice are retained for up to 24 months, depending on document type.


From now until January 31, 2020, the first 30,000 opt-in Manulife customers who successfully opt for e-Statement and e-Notice service will each be entitled to receive a Häagen-Dazs™ HKD50 coupon1!


How to opt for the service?

1. Login

Login to your personal customer account

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First time user

2. Select

Go to “Account Setting” and click “e-Statement Setting”, then click “Select All” to receive e-Statements / e-Notices for all available products.

3. Confirm

Click “Confirm” to opt for e-Statement and e-Notice Service.

 To ensure receipt of eAlerts, please update your email address when necessary 

1. Select

Go to “Account Setting” and click “Update Contact Information”

2. Update

Update your email address.

3. Confirm

Review information and click “Confirm”, eAlerts will be sent to your updated email address.

For enquiry, please contact your Manulife Financial Advisor or call our Customer Service Hotline: (852) 2108 1188.

The VHIS Office recently discovered a translation error in the Chinese version of the Schedule of Surgical Procedures of the Certified Plan Policy Template. In the fracture/dislocation section of the Surgical Schedule, “clavicle” on the 8th and 12th items was mistranslated as “scapula” and “scapula” on the 13th item was mistranslated as “clavicle”. Manulife has reviewed and revised the relevant product information of Manulife’s VHIS certified plans upon the VHIS Office’s request, and has revised the Chinese version of the certified plans’ policy provisions accordingly. The English version of the policy provisions is not affected. For any enquiries, please contact Manulife’s service hotline at 2108 1188.

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The VHIS Office recently discovered a translation error in the Chinese version of the Schedule of Surgical Procedures of the Certified Plan Policy Template. In the fracture/dislocation section of the Surgical Schedule, “clavicle” on the 8th and 12th items was mistranslated as “scapula” and “scapula” on the 13th item was mistranslated as “clavicle”. Manulife has reviewed and revised the relevant product information of Manulife’s VHIS certified plans upon the VHIS Office’s request, and has revised the Chinese version of the certified plans’ policy provisions accordingly. The English version of the policy provisions is not affected. For any enquiries, please contact Manulife’s service hotline at 2108 1188.

View more
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