Kindly note that our Service Centres will now operate Monday to Friday between 10am and 5pm, and our Service Hotlines continues to run from 9am to 6pm Monday to Friday.

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Important Notice

Manulife (International) Limited would like alert the public to be vigilant about any suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you have any doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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Manage your account

e-Statement and e-Notice Service

Go paperless with online MPF account management

Watch the video to get a glimpse of 3 smart tips on online MPF account management!

Activate your online MPF services now, and opt for e-Statement and e-Notice service.

Opt for e-Statement and e-Notice Service (e-Service) with a few simple steps, you can enjoy 4 benefits!

Environmentally friendly

In 2018 alone, as many as 70 million sheets of papers were consumed for various materials for communicating with MPF members in Hong Kong. That’s equivalent to cutting down 8,000 trees^{^}. Opting for e-Service to help cut down on the use of paper and help conserve nature.

Timely

e-Alert notifications will be sent to you once an updated e-Statement or e-Notice is ready, so that you can grasp the latest information.

Convenient

Log in to our customer website to view e-Statements and e-Notices anytime, anywhere.

Record keeping

e-Statements and e-Notices are retained for up to 27 months⁺. You can download and save documents for future reference.

How to opt for the service?

1. Login

Login to your personal customer account

Forgot your pin?
First time user

2. Select

Go to “Account Setting” and click “e-Statement Setting”, then click “Select All” to receive e-Statements / e-Notices for all available products.

3. Confirm

Click “Confirm” to opt for e-Statement and e-Notice Service.

To ensure receipt of eAlerts, please update your email address when necessary

1. Select

Go to “Account Setting” and click “Update Contact Information”

2. Update

Update your email address.

3. Confirm

Review information and click “Confirm”, eAlerts will be sent to your updated email address.

Opt for e-Statement and e-Notice Service (e-Service) with a few simple steps, you can enjoy 4 benefits!

Environmentally friendly

In 2018 alone, as many as 70 million sheets of papers were consumed for various materials for communicating with MPF members in Hong Kong. That’s equivalent to cutting down 8,000 trees^{^}. Opting for e-Service to help cut down on the use of paper and help conserve nature.

Timely

e-Alert notifications will be sent to you once an updated e-Statement or e-Notice is ready, so that you can grasp the latest information.

Convenient

Log in to our customer website to view e-Statements and e-Notices anytime, anywhere.

Record keeping

e-Statements and e-Notices are retained for up to 27 months⁺. You can download and save documents for future reference.

How to opt for the service?

1. Login

Login to your personal customer account

Forgot your pin?
First time user

2. Select

Go to “Account Setting” and click “e-Statement Setting”, then click “Select All” to receive e-Statements / e-Notices for all available products.

3. Confirm

Click “Confirm” to opt for e-Statement and e-Notice Service.

To ensure receipt of eAlerts, please update your email address when necessary

1. Select

Go to “Account Setting” and click “Update Contact Information”

2. Update

Update your email address.

3. Confirm

Review information and click “Confirm”, eAlerts will be sent to your updated email address.

For enquiry, please contact your Manulife Financial Advisor or call our Customer Service Hotline: (852) 2108 1188.

Remarks

^{^} Source: ‘Concerted efforts to drive digital transformation of MPF’, Mandatory Provident Fund Schemes Authority, 2019.

⁺For MPF products, e-Statement are retained for up to 27 months and e-Notice are retained for up to 12 months, depending on document type.

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