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Consent for MPF e-Statement and e-Notice Service (“SERVICE”)

Please read through the following terms and conditions carefully for your consideration as to whether to opt for and provide express consent for the use of the SERVICE. The SERVICE is related to the mode of delivery of MPF notices and documents (“MPF Documents”) issued by Manulife Provident Funds Trust Company Limited or Manulife (International) Limited (collectively “Manulife”).

In accordance with the Mandatory Provident Fund Schemes Ordinance (“Ordinance”), MPF Guidelines on Giving of Notices or Documents by Electronic Means (“Guidelines”) and Manulife’s policy, these terms and conditions set out your rights and obligations in connection with your use of the SERVICE.

1. Giving consent and use of the SERVICE

1.1 In order to be eligible for the SERVICE, you must:

(i) be a scheme member of Manulife Global Select (MPF) Scheme (“Scheme”);
(ii) activate your online member account on Manulife’s Customer Website;
(iii) opt for and provide express consent for the use of the SERVICE by taking all the necessary steps as advised by Manulife to complete the registration process; and
(iv) provide a valid email address with Manulife and keep such email address updated at all times as maintained with Manulife (“Registered Email Address”).

1.2 If you opt to use the SERVICE, it will apply to all your existing and subsequently set-up MPF account(s) under the Scheme. The specified MPF Documents (please see 1.3 below) to be sent to you by Manulife for the purposes of the Ordinance will no longer be issued to you in paper format. Such MPF Documents will be made available to you in electronic format by means of Manulife's Customer Website, and you will be notified by email ("e-Alert") to your Registered Email Address each time when any specified MPF notice or document which is applicable to you is available for viewing. Manulife will notify you in case other electronic means will be used for provision of the SERVICE.

1.3 The specified MPF Documents include:

(i) Annual Member Benefit Statement
(ii) Fund Fact Sheet
(iii) Transfer Confirmation
(iv) Transfer Statement (applicable to transfer within the Scheme)
(v) Notice to scheme members in respect of the changes made to the Scheme
(vi) Other MPF Documents as notified from time to time by Manulife

1.4 Upon receipt of your consent for the use of the SERVICE, Manulife will send a confirmation notice to you by e-Alert to your Registered Email Address within the period as required by the Guidelines.

2. On-going use of the SERVICE

2.1 In order to use the SERVICE, you should maintain a Registered Email Address with Manulife’s record at all times. Please inform Manulife as soon as practicable upon change of your Registered Email Address. You are also reminded to regularly check the email box in respect of your Registered Email Address to check for due receipt of e-Alerts issued by Manulife.

2.2 When you want to make changes to your Registered Email Address, please notify Manulife at least 14 days in advance in writing, via Manulife’s Customer Website or other means as specified by Manulife from time to time.

2.3 Upon receipt of your request to change your Registered Email Address, Manulife will send a confirmation notice by e-Alert to your latest Registered Email Address within the period as required by the Guidelines.

3. Duration of consent for the use of the SERVICE

3.1 The consent for the use of the SERVICE shall remain valid until the following occurs, whichever is the earlier:

(i)  you notify Manulife to opt out from the use of the SERVICE;
(ii) Manulife becomes aware that the specified MPF Documents, or other relevant email notifications, sent to your Registered Email Address cannot be successfully received by you;
(iii) Manulife has regrettably received relevant notice of the death or mental incapacitation; or
(iv) you cease to be a member of the Scheme (i.e. you no longer have any MPF account under the Scheme).

4. Duration of availability of the specified MPF Documents on Manulife’s Customer Website

4.1 Specified MPF Documents will be made available on Manulife’s Customer Website for a minimum period as required by the Guidelines after Manulife has notified you of their availability by e-Alert to your Registered Email Address.

4.2 If you cease to be a member of the Scheme (i.e. you no longer have any MPF account under the Scheme), you can no longer access Manulife’s Customer Website. If you want to obtain the specified MPF Documents, you can contact us for mailing them to your correspondence address at no additional cost.

4.3 You may retain the specified MPF Documents by printing or downloading them, or access such MPF Documents during their availability on Manulife’s Customer Website.

5. Alternative method of giving the specified MPF Documents

5.1 If you fail to receive the specified MPF Documents or any part of it by the agreed means, Manulife will, upon receipt of your request, mail such MPF Documents to your correspondence address at no additional cost.

6. Opt-out from the use of the SERVICE

6.1 You may opt out from the use of the SERVICE at any time (i.e. revocation of the consent). Please notify Manulife of opting out from the use of the SERVICE at least 14 days in advance in writing, via Manulife’s Customer Website or other means specified by Manulife from time to time.

6.2 The SERVICE is also deemed to be opted out (i.e. deemed revocation of the consent) by you under the situations that are described in paragraph 3.1 (ii), (iii) and/or (iv) above.

6.3 Upon opt-out or deemed opt-out from the use of the SERVICE as mentioned in the preceding paragraphs, Manulife will send a confirmation notice to you, where appropriate:

(i) via SMS to your mobile phone number; or
(ii) by e-Alert to your Registered Email Address; or
(iii) by mail to your correspondence address,
within the period  as required by the Guidelines. Accordingly, Manulife shall resume mailing of the specified MPF Documents in paper format to your correspondence address at no additional cost.

 

Should you have any enquiries about this matter, please call our Member Hotline on (852) 2108 1388.

Version date: September, 2020

Important Notice

Manulife (International) Limited is aware that some customers may be receiving suspicious phone calls from individuals posing as Manulife staff. If you are in doubt about the caller's identity, please call us at (852) 2108 1188 or email us at service_hk@manulife.com for assistance.

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Important Notice

Manulife (International) Limited is aware that some customers may be receiving suspicious phone calls from individuals posing as Manulife staff. If you are in doubt about the caller's identity, please call us at (852) 2108 1188 or email us at service_hk@manulife.com for assistance.

View more
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