Patrick Graham is Chief Executive Officer of Manulife (International) Limited, overseeing Manulife's business across Hong Kong and Macau. He is also a member of Manulife’s Asia Division Executive Committee and Global Leadership Team.
Mr. Graham has more than 25 years of leadership experience in the insurance and financial services industry, along with a track record of delivering results at scale both regionally and in multiple geographies across Asia.
Mr. Graham joins Manulife from Cigna, where he covered a number of major markets spanning Hong Kong, Indonesia, Korea and Singapore in various senior leadership positions over a decade with his last position as CEO, Asia Pacific.
Before Cigna, Mr. Graham spent 14 years in various senior executive roles at GE Capital, the then financial services arm of General Electric, including as CEO of Tesco Card Services. He also served as Director and Treasurer of the US-ASEAN Business Council for almost three years.
Mr. Graham holds a Bachelor of Arts degree from QMW College, University of London.
Anthony Buchanan is Chief Information Officer (CIO), Manulife (International) Limited, accountable for the delivery of IT programs to meet business outcomes, ensuring stability and reliability of the company’s systems, and addressing control, security and risk matters.
Mr. Buchanan came from Manulife Asia's regional office in the role of VP, Head of Operations and IT for Manulife Asia, where he managed the Governance and Control function for Asia Operations and IT, Financial Planning and Tracking, Strategic Programs and general Functional Management of the Asia Operations and IT organization. Mr. Buchanan also drove key focus areas such as the location strategy for Asia, optimizing the company’s onshore and offshore footprint for the region, and manages the segment’s Crisis Triage and Business Continuity function.
Mr. Buchanan joined Manulife in January 2016 and is based in Hong Kong. Prior to that he held a similar role for QBE, an Australian-headquartered global general insurer, working across the emerging markets division of 22 countries. Prior to that Mr. Buchanan came from a strategy and IT consulting background working with Capgemini and Ernst & Young in Melbourne, Australia.
Ivan Chan is Chief Agency Officer, Manulife (International) Limited, taking charge of the ongoing development of Manulife's growth-focused agency force in Hong Kong and Macau. He is also responsible for driving agency productivity and professionalism, as well as overseeing the formulation of sales incentive campaigns and sales training programs for the agency channel.
Mr. Chan joined Manulife in 1999 and has since taken up various cross-market leadership roles in both individual insurance marketing and agency operations. He was appointed the Chief Agency Development Officer of Manulife Insurance Berhad, Malaysia in 2011, and headed up Business Development, Individual Financial Products for Hong Kong in 2014.
In 2017, Mr. Chan was promoted to Vice President and Head of Business Development, Distribution Operations, where he contributed to the expansion of Hong Kong’s individual insurance business and the marketing of a wide range of insurance solutions through agency and other distribution channels. He also led the Distribution Training and Development, Agency Recruitment and Sales Promotion teams. In 2018, he became Chief Partnership Distribution Officer, overseeing the distribution of Manulife products to independent institutions in Hong Kong spanning banks, brokers and individual financial advisers.
Mr. Chan was named one of the company’s Global Stars of Excellence in 2015 and awarded the Asia Stars of Excellence on two prior occasions. He holds a Master in Business Administration (MBA) from the Chinese University of Hong Kong, and is a Fellow of the Life Management Institute.
HyounJoo Choe is Chief Marketing Officer for Hong Kong and Macau, Manulife (International) Limited. As a member of its senior management team, she oversees the company's customer experience and strategic marketing functions, including marketing, customer relationship management, insights, and advanced analytics. She also plays a pivotal role in driving the company’s branding and sponsorship initiatives.
Ms Choe joined Manulife Asia in 2021 as Regional Head of Customer Experience (CX) and Design, where she oversaw its CX transformation agenda, driving strong customer engagement and delivering strong results in relationship and transactional CX scores. She also succeeded in leveraging human-centred design principles to drive CX excellence across various digital platforms.
She has more than 25 years of professional experience in the financial industry. Prior to joining Manulife, she was Head of Digital at MetLife Korea, where she was instrumental in driving digital transformation and developing enterprise digital strategies. Before that, she held various leadership roles at AIA Korea, including as Head of Strategy, Head of Direct Marketing, and Head of Operations and Technology.
Ms Choe holds a Master of Arts in International Relations from Columbia University, and a Bachelor of Arts in Economics from Bryn Mawr College, Pennsylvania.
Vinky Chu is Chief Risk Officer, Manulife (International) Limited, responsible for overseeing the overall risk profile of Manulife’s Hong Kong and Macau operations. This includes establishing an enterprise risk-management framework, overseeing risk across the company independently, promoting a risk awareness culture, and facilitating effective discussion in the Hong Kong Risk Committee.
She has been with Manulife since 2014, having spent the early years of her career in actuarial and M&A functions. Prior to her current appointment in 2019, she was Head of Asia Product & Insurance Risk Management in Manulife Financial Asia.
Ms. Chu holds an Honours Bachelor of Science degree in Actuarial Science from the University of Toronto and is a Fellow of the Society of Actuaries (FSA) and the Canadian Institute of Actuaries (FCIA).
Wilton Kee is Chief Financial Officer, Manulife (International) Limited. As a member of Manulife Hong Kong’s senior management team, Mr. Kee oversees the company's financial functions including financial reporting, planning and control, capital management and planning, asset-liability management, treasury and other finance-related matters. He is also responsible for driving performance management and accountability for the company's business results, as well as a wide range of strategic project initiatives across the Hong Kong and Macau business.
Mr. Kee joined Manulife in 2013 as Assistant Vice President and Pricing Officer for Individual Financial Products in Hong Kong, overseeing its marketing actuarial functions. He became Vice President and Chief Product Officer for Individual Financial Products in 2016, leading the overall strategy and direction of the company’s individual insurance business. In 2020, he assumed additional responsibility as Head of Health and led the company's health business in Hong Kong and Macau covering both individual and group life and health solutions.
Mr. Kee has solid experience in actuarial pricing, financial reporting and risk management, both in Hong Kong and Japan. He spent the earlier part of his career in the Asia regional office of a leading international insurance group.
He holds a Bachelor of Science degree in Actuarial Science from the University of Hong Kong and is a Fellow of the Society of Actuaries (FSA) of the United States. He has also attained the Financial Risk Manager (FRM) designation issued by the Global Association of Risk Professionals and holds a Certificate in Quantitative Finance (CQF).
Donna Kirmani is the Chief Human Resources Officer at Manulife (International) Limited. She is accountable for driving the people agenda to support business goals, as well as enabling a great employee experience and cultivating a high performing culture. She leads talent and leadership development and provides thought leadership to ensure high organization effectiveness and efficiencies.
Ms. Kirmani joined Manulife in 2016 to lead the executive recruitment for the Wealth and Asset Management Business in Asia. She was later promoted to the position of Human Resources Business Partner for Asia covering a number of regional functions from Distribution, Technology, Operations, Marketing, Advanced Analytics, Customer Experience to Human Resources.
Prior to Manulife, Ms. Kirmani worked at Korn Ferry in executive recruitment and consulting for Asia Pacific. Earlier in her career, she worked in training consultancy and experiential learning, and started her career in Human Resources with the Home Affairs Department in the Hong Kong SAR Government in 2000.
Ms. Kirmani holds a Bachelor degree in Natural Sciences and a Master’s degree in Chemistry from the University of Cambridge, UK.
Danny Lee is Chief Product Officer, Manulife (International) Limited. As a member of Manulife Hong Kong’s senior management team, he is responsible for leading the company's product development, pricing, and distribution compensation functions for both Hong Kong and Macau.
Mr. Lee joined Manulife in 2004 and has been pivotal in implementing a successful product strategy for the company's customers and distributors. In 2016 he was promoted to Assistant Vice President and Pricing Officer, where he played an instrumental role in establishing effective product mix management for the company. He expanded his role in 2020 when he was appointed as Assistant Vice President and Pricing Officer & Distribution Compensation, where he led the company's efforts to re-calibrate its distribution compensation to drive business growth and value.
As a qualified actuary with more than 17 years of solid experience in the industry, Mr. Lee also has extensive knowledge of business strategy, product design, and valuation of various product types and distribution channels.
Mr. Lee holds a Bachelor of Science degree in Actuarial Science from the University of Hong Kong and is a Fellow of the Society of Actuaries (FSA) of the United States. He is also a holder of the Chartered Financial Analyst (CFA) designation.
Tracy Leung is Chief Partnership Distribution Officer, Manulife (International) Limited. Ms. Leung heads up the Partnership Distribution function to oversee the distribution of Manulife's products in Hong Kong and Macau through a sales network spanning banks, brokers and independent financial advisers. She is also responsible for developing effective distribution models and strategies, as well as deploying sales support capabilities, sales incentive campaigns and product sales training to drive channel growth from these partnerships.
Ms. Leung is an industry veteran with extensive experience in senior executive roles and in managing sizeable teams across retail banking segments, mortgages, product and channel development. She joins Manulife from Standard Chartered Bank, where she was most recently Managing Director, Head of Bancassurance responsible for managing the bank's strategic partnerships in life and general insurance. Prior to that, she was the bank's Executive Director for Priority Banking & Personal Banking, where she oversaw the two segments to serve emerging affluent clientele.
Ms. Leung holds a Master of Science in Marketing Management and a Bachelor of Arts in Hotel and Catering Management from The Hong Kong Polytechnic University.
Alice Li is Chief Communications Officer for Hong Kong and Macau, Manulife (International) Limited. As a member of Manulife Hong Kong’s senior management team, Ms. Li is responsible for leading strategy development for external and internal communication goals, building corporate reputation and a culture of pride, and promoting the company's global Impact Agenda, aligned with Manulife’s global communications team and strategy.
Since joining Manulife in 2020, Ms. Li has made significant strides in the company’s communication strategy and impact. She is currently serving on the Board of Directors for Manulife Charitable Foundation.
Ms. Li is a seasoned professional with more than two decades of experience in corporate and marketing communications. Prior to Manulife, her career spanned diverse industries, including energy, telecommunications, IT, and insurance, as she held senior positions with global brands such as Shell, SmarTone-Vodafone, Microsoft, and AXA.
Ms. Li graduated from the Hong Kong Polytechnic University with a Bachelor’s degree in Language and Communication. She also holds a Master of Business Administration from the Chinese University of Hong Kong.
Raymond Ng is Vice President & Head of Retirement, Manulife (International) Limited, responsible for spearheading the company’s retirement business in Hong Kong and Macau. As a member of the senior management team of Manulife Hong Kong, Mr. Ng is also an executive director of Manulife Provident Funds Trustee Company Limited’s Board.
A highly respected industry veteran, Mr. Ng has proven record in steering the strategic development of the MPF and pension business in the territory. He also plays a pivotal role as an active influencer on retirement protection matters relating to the industry. He is currently a member of the Mandatory Provident Fund Schemes Appeal Board (MPFSAB), a member of the Hong Kong Academy of Finance and a founding member of the Pension Schemes Association.
Prior to his current role, Mr. Ng was Assistant Vice President and Head of Business and Product Development, Employee Benefits. Under his leadership, Manulife has achieved significant growth in Mandatory Provident Fund (MPF) market share and become the largest MPF scheme sponsor in Hong Kong since year-end 2016. He also played an indispensable role in the 15-year MPF collaboration between Manulife and Standard Chartered Bank, which allows the Bank to exclusively offer its customers Manulife’s MPF products and services. In 2020, Mr. Ng also brought forth the strategic alliance with Allianz Global Investors (AGI), with Manulife taking over the sponsor role of AGI’s MPF portfolios and further solidifying its MPF No.1 position in the market.
Before joining Manulife, Mr. Ng was the Head of Sales - Pension and Group Business of AXA China Region Insurance Company Limited, overseeing both pension and group insurance sales channels. Prior to that, he worked at HSBC Insurance (Asia-Pacific) Holdings Limited for over 15 years and was the Assistant General Manager of Employee Benefits managing the sales and client services department.
Mr. Ng obtained a Bachelor of Commerce degree in Canada and a Master of Business Administration (MBA) from the University of Leicester in the UK.
Michael Ting is Chief Legal and Compliance Officer, Manulife (International) Limited. He heads up the Hong Kong and Macau legal and compliance functions at Manulife. In his new role, he builds and maintains the overall legal and compliance framework of the company. He provides legal and compliance advice to the senior management team that is essential to the planning and execution of Manulife’s business strategies.
Mr. Ting has more than 20 years of solid and extensive experience in legal and compliance areas. Prior to joining Manulife, he held various senior legal and/or compliance positions at local or regional level with various major life insurers in Hong Kong.
He holds a Juris Doctor degree from the United States and is a qualified lawyer in Hong Kong, the United States and the United Kingdom. He started off his career in private practice as a litigator for insurance companies.
Carrie Tong is Chief Operations Officer for Hong Kong and Macau, Manulife (International) Limited. As a member of Manulife Hong Kong’s senior management team, she is responsible for driving operational strategies and leading its core insurance operations such as underwriting, claims, policy administration, and customer service functions. Ms. Tong plays a pivotal role in driving the company's customer experience agenda by developing more customer-centric services.
Joining Manulife in 2015 as Head of Asia Strategy, Ms. Tong was instrumental in leading the company’s strategy development and business planning, driving its business transformation, and executing its strategic project agenda across the region. She was appointed as Chief Strategy Officer for Hong Kong and Macau in 2020, where she oversaw a number of successful projects related to the company's ongoing investments in expanding its agency and business footprint.
Ms. Tong assumed the expanded role of Chief Strategy Officer and Head of Macau Branch for Manulife Hong Kong and Macau in January 2022. In this role, she also spearheaded a wide range of business initiatives such as driving operational efficiencies across the Macau operations and strengthening synergies in the GBA.
Prior to Manulife, Ms. Tong worked at the Hong Kong Jockey Club overseeing new markets development and partnerships. Previously, she worked as a senior consultant at Bain & Company, and began her career at Willis Towers Watson in Toronto.
She holds an MBA from the Ivey Business School at Western University, Canada.
Thaddeus Yu is Chief Strategy Officer, Hong Kong and Macau, Manulife (International) Limited. As a member of Manulife Hong Kong’s senior management team, Mr. Yu is responsible for setting the overall strategic priorities of the business, ensuring that prudent choices and the execution of plans are closely aligned to the company’s priorities. He also ensures that future changes to the company’s business model are properly assessed and pursued in a deliberate and impactful manner.
Mr. Yu joined Manulife’s Asia Strategy team in 2021 taking charge of strategy development, spearheading Asia's critical business initiatives and providing guidance to strategic projects. He was also responsible for managing the Asia CEO office, and his constant focus on prioritization for performance has led to significant efficiency gains and the promotion of a faster and simpler culture.
With over 15 years of insurance industry experience, spanning various local and regional positions at Cigna, AIA and Bank of Montreal Insurance, Mr. Yu is a qualified actuary with extensive expertise across actuarial, health, and strategy domains. His knowledge and skills play a critical role in accelerating the growth and success of Manulife's business in Hong Kong and Macau.
Mr. Yu graduated from the University of Waterloo with a Bachelor of Mathematics in Actuarial Science & Statistics and is a Fellow of the Society of Actuaries (FSA). He also holds a Master of Economics from the University of Hong Kong and a Master of Laws from the University of London.