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Manulife has recently identified fraudulent SMS messages claiming to be from “Manulife” or “宏利”. These messages claim that the recipient has taken out a savings insurance policy and that a payment will be deducted from an account in the recipient’s name. They also provide a suspicious phone number and encourage the recipient to call for enquiries or cancellation. Please note that these SMS messages and their contents are fraudulent and were not issued by Manulife.

If you receive any SMS message or link that appears suspicious or claims to be from Manulife, please do not reply to the message, call the phone number provided in the message, click on or open any links within the message, or provide any personal or financial information. Please delete the message immediately.

Manulife will only send SMS messages to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife".

In addition, Manulife will never ask customers to provide credit card details or any sensitive personal information via SMS, email or embedded links, nor will we make any time-limited payment collection arrangements through such channels.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

Important Notice

Starting from 1 August 2026, our Customer Service Centre will introduce new service arrangements. For any enquiries regarding MPF or ORSO schemes, please call our Customer Service Hotline for assistance or to schedule an appointment via the hotline.

Member: (852) 2108 1388

Employer: (852) 2108 1234

Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

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Important Notice

Services & Claims

DISCLAIMER

This link will bring you to a third party website, owned and operated by an independent party over which we have no control ("3rd Party Website"). Any link you follow to or from the 3rd Party Website will be at your own risk. Any use of the 3rd Party Website will be subject to, and any information you provide will be governed by, the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.
Unless otherwise expressly agreed in writing, Manulife (International) Limited and its affiliates (collectively "Manulife") are not in any way associated with the owner or operator of the 3rd Party Website or responsible or liable for the goods and services offered by them or for anything in connection with such 3rd Party Website. Manulife does not endorse or approve and makes no warranties, representations or undertakings relating to the content of the 3rd Party Website.
In addition to the terms stated in Manulife's Legal Notices, Manulife disclaims liability for any loss, damage and any other consequence resulting directly or indirectly from or relating to your access to the 3rd Party Website or any information that you may provide or any transaction conducted on or via the 3rd Party Website or the failure of any information, goods or services posted or offered at the 3rd Party Website or any error, omission or misrepresentation on the 3rd Party Website or any computer virus arising or system failure associated with the 3rd Party Website.
In the event of any inconsistency between the terms herein / the Manulife's Legal Notices and the terms on the 3rd Party Website, the terms herein / the Manulife's Legal Notices will prevail.
Manulife reserves the right to approve any hyperlink or framing arrangement with third parties and no links to or framing arrangements of our Manulife Home, Group or related sites should be created prior to confirmation of such approval from Manulife. In the absence of such approval, Manulife reserves the right to prevent direct access to visitors who have been directed to Manulife via links from sites that it reasonably believes have not been approved in this way.
If you have any questions with regard to this message, please call the Manulife Member Hotline on 2108 1388/ Employer Hotline on 2108 1234.
By clicking "Proceed", you will be confirming that you have read and agreed to the terms herein and in the Manulife's Legal Notices.

We are always exploring different convenient payment methods to suit your different lifestyles. Get to know different payment methods we are offering now.

Please note that this section is for Manulife Global Select (MPF) Scheme only.

Manulife Global Select (MPF) Scheme (the “Scheme”) was onboarded to the eMPF Platform (“eMPF”) on 6 November 2025. All MPF administrative services are now handled by eMPF, while Manulife Provident Funds Trust Company Limited ("Manulife") remains the trustee of the Scheme. From now on, you can manage your MPF and submit instructions via the eMPF Web Portal or eMPF Mobile App.

Cheque Payment

Autopay

For more details on each payment method, please visit:

eMPF website

If you have any questions regarding scheme administration services, please contact eMPF Platform at (852)183 2622 or email to enquiry@support.empf.org.hk. For more information, please visit eMPF website at www.empf.org.hk

Please note that this section is for Manulife Global Select (MPF) Scheme only.

Cheque Payment

Autopay

PPS

For more details on each payment method, please visit:

eMPF website

Cheque by mail

Notes:

Please make your payment at least 3 working days prior to the due date.
If payment is made from third party payer's account (other than the policyowner, life insured, beneficiary or the payer under the Payor Benefit), we reserve the right to arrange refund to payor's account via original payment channel.
The above information is for reference only. For details, please refer to the Terms and Conditions, User Manual / Instructions, Prospectus, Offering Document, Principal Brochure, Funds Brochure and MPF Scheme Brochure prescribed by Manulife from time to time. In case of any inconsistency, Prospectus / Offering Document / Principal Brochure and Funds Brochure (as the case may be) shall prevail.

Cheque by mail

Notes:

Please make your payment at least 3 working days prior to the due date.
If payment is made from third party payer's account (other than the policyowner, life insured, beneficiary or the payer under the Payor Benefit), we reserve the right to arrange refund to payor's account via original payment channel.
The above information is for reference only. For details, please refer to the Terms and Conditions, User Manual / Instructions, Prospectus, Offering Document, Principal Brochure, Funds Brochure and MPF Scheme Brochure prescribed by Manulife from time to time. In case of any inconsistency, Prospectus / Offering Document / Principal Brochure and Funds Brochure (as the case may be) shall prevail.

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