Manage your account

You may enroll your new employee and his / her dependent(s) by the following ways:

If your group has 10 employees or above at anniversary:

1. Internet: Visit www.manulife.com.hk and log in with your company Manulife Customer Number (MCN) and PIN. Click "New Employee Enrolment" on the left, then you can submit employee and dependent enrolment request online.
2. Fax / Mail in: Complete the "Group Life & Health Insurance Plan - Group Employee Enrolment Sheet (To be Completed by Employer)" and submit it to Manulife by fax to (852) 2234 5371 or by mail.

If your group has less than 10 employees at anniversary:

Complete the "Group Life & Health Insurance Plan - Employee Enrolment Form" and submit it to Manulife by mail.

Application of enrolment should be submitted to Manulife within 31 days from the eligibility date of coverage for employees, please refer to the Benefit Schedule in your Policy Contract for details.

You may add a new dependent for an enrolled employee by the following ways:

If your group has 10 employees or above at anniversary:

1. Internet: Visit www.manulife.com.hk and log in with your company Manulife Customer Number (MCN) and PIN. Click "Employee & Dependent Enquiry & Update" on the left, search the employee by name / Certificate Number and select "Dependent Addition", then you can submit dependent enrolment request online.
2. Fax / Mail: Complete the "Group Life & Health Insurance Plan - Certificate Change Form" and submit it to Manulife by fax to (852) 2234 5371 or by mail.

Application should be submitted within 31 days from the eligibility date of coverage (please see below). Otherwise, "Evidence of Insurability" is required to be completed by dependents and submit it to Manulife by mail. The insurance coverage will be effective upon Manulife’s approval.

If your group has less than 10 employees at anniversary:

Complete the "Group Life & Health Insurance Plan - Certificate Change Form" and "Evidence of Insurability", then submit it to Manulife by mail.

Eligibility date of coverage for dependents:

• Spouse: The date of marriage
• Child: The 15th day after the date of birth

Please visit www.manulife.com.hk and log in with your company Manulife Customer Number (MCN) and PIN. Click "Claims Inquiry" on the left and enter the Certificate Number of your employee, then you can check the details of your employees and their dependent(s)' claims processed in the past 12 months.

You may notify Manulife of employee / dependent changes or termination by the following ways:

1. Internet: Visit www.manulife.com.hk and log in with your company Manulife Customer Number (MCN) and PIN. Click "Employee & Dependent Enquiry & Update" on the left, then you can submit employee / dependent changes or termination request online.
   
2. Fax/Mail: Complete the "Group Life & Health Insurance Plan - Certificate Change Form" and submit it to Manulife by fax to (852) 2234 5371 or by mail.

Note: The request should be submitted prior to the effective date of change or termination. Backdated changes or termination for a period exceeding 31 days will not be accepted.

You may check the status of employee enrolment / changes / termination by the following ways:

1. Internet: Visit www.manulife.com.hk and log in with your company Manulife Customer Number (MCN) and PIN. Click "Change Summary" on the left, then you can view the Change Summary, which is updated on the 15th of each month.
   
2. Change Summary: Refer to the Change Summary, which is issued on the 15th of each month when there are enrolment / changes / termination within the last month.

You may get the list by the following ways:

1. Internet: Visit www.manulife.com.hk and log in with your company Manulife Customer Number (MCN) and PIN. Click "Group Certificate Holders Listing" on the left, then you can view and print a list of all active employees and dependents.
   
2. Fax / Mail: Submit a written request to Manulife by fax to (852) 2234 5371 or by mail.
3. Phone: Call our Employee Benefits Employer hotline (852) 2108 1234.

A "Group Certificate Holders Listing" will be mailed to your company correspondence address within 5 working days upon receipt of your request.

You may change company information by the following ways:

Change of Company Correspondence Address / Email Address / Attention Person / Plan Administrator:

1. Internet: Visit www.manulife.com.hk and log in with your company Manulife Customer Number (MCN) and PIN. Click "Administration Contact Information & Update" on the left, then you can submit updates for your company information.
2. Fax / Mail: Complete the "Group Life & Health Insurance Plan – Employer Particulars Change Form" and submit it to Manulife by fax to (852) 2234 5371 or by mail.

Change of Company Name:

Complete the "Group Life & Health Insurance Plan – Employer Particulars Change Form" and submit it to Manulife by fax to (852) 2234 5371 or by mail. Please attach the related supporting document(s) at submission if required (Please refer to the mentioned form for details).

Change of Authorized Signature:

Complete the "Change of Person Purporting to act on behalf of the Customer (“PPTA”) Authorization Form (GLH)" and submit it to Manulife by fax to (852) 2234 5371 or by mail. Please attach the related supporting document(s) at submission if required (Please refer to the mentioned form for details).

Addition of New Account:

Complete the "Group Life & Health Insurance Plan – Addition of Sub-account Form" and submit it to Manulife by fax to (852) 2234 5371 or by mail. Please attach the related supporting document(s) at submission if required (Please refer to the mentioned form for details).