Manulife has recently identified fraudulent SMS messages claiming to be from “Manulife” or “宏利”. These messages claim that the recipient has taken out a savings insurance policy and that a payment will be deducted from an account in the recipient’s name. They also provide a suspicious phone number and encourage the recipient to call for enquiries or cancellation. Please note that these SMS messages and their contents are fraudulent and were not issued by Manulife. 

If you receive any SMS message or link that appears suspicious or claims to be from Manulife, please do not reply to the message, call the phone number provided in the message, click on or open any links within the message, or provide any personal or financial information. Please delete the message immediately.

Manulife will only send SMS messages to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife".

In addition, Manulife will never ask customers to provide credit card details or any sensitive personal information via SMS, email or embedded links, nor will we make any time-limited payment collection arrangements through such channels.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

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Important Notice

Starting from 1 August 2026, our Customer Service Centre will introduce new service arrangements. For any enquiries regarding MPF or ORSO schemes, please call our Customer Service Hotline for assistance or to schedule an appointment via the hotline.

Member: (852) 2108 1388

Employer: (852) 2108 1234

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Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

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Manulife has been a trusted name in Hong Kong for more than 125 years and in Macau for nearly 30 years. With a global heritage spanning well over a century, we began serving customers in Asia as early as 1897. Today, we are one of the top-tier providers of financial services in Hong Kong and Macau, offering a diverse range of protection and wealth solutions to over 2.6 million customers across both markets. We are committed to making decisions easier and lives better for our customers.

 

Our product portfolio encompasses individual and group life and health plans, MPF products, ORSO schemes, mutual funds and wealth management solutions. 

 

We are the No. 1 MPF service provider in Hong Kong based on assets under management and net cash flows, according to the Mercer MPF Market Shares Report1. We are also the city's topmost-ranked insurance brand in terms of customer satisfaction and brand advocacy2.

 

We understand you need different types of insurance at different stages in your life. That’s why we provide a wide range of products and services to give you the protection you need and the peace of mind you hope for. 

 

Through our extensive network of partnerships, we give our customers the Manulife advantage. By working with our agents, bank partners – China CITIC Bank International Ltd, DBS Bank (Hong Kong) Ltd and Standard Chartered Bank (Hong Kong) Ltd – as well as brokers, independent financial advisors and other partners, we are committed to providing financial solutions tailored to not only your changing needs but your family’s as well. 

 

1 As of 30 June 2026, Manulife (International) Limited was the No.1 MPF service provider in Hong Kong in terms of market share of total MPF assets by MPF scheme provider. Source: “Mercer MPF Market Shares Report” as of 30 June 2026, by Mercer (Hong Kong) Limited.

2 YouGov Brand Tracing during 2018-2021