Manulife has recently identified fraudulent SMS messages claiming to be from “Manulife” or “宏利”. These messages claim that the recipient has taken out a savings insurance policy and that a payment will be deducted from an account in the recipient’s name. They also provide a suspicious phone number and encourage the recipient to call for enquiries or cancellation. Please note that these SMS messages and their contents are fraudulent and were not issued by Manulife. 

If you receive any SMS message or link that appears suspicious or claims to be from Manulife, please do not reply to the message, call the phone number provided in the message, click on or open any links within the message, or provide any personal or financial information. Please delete the message immediately.

Manulife will only send SMS messages to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife".

In addition, Manulife will never ask customers to provide credit card details or any sensitive personal information via SMS, email or embedded links, nor will we make any time-limited payment collection arrangements through such channels.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

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Important Notice

Starting from 1 August 2026, our Customer Service Centre will introduce new service arrangements. For any enquiries regarding MPF or ORSO schemes, please call our Customer Service Hotline for assistance or to schedule an appointment via the hotline.

Member: (852) 2108 1388

Employer: (852) 2108 1234

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Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

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Manulife addresses expected impact of new Saskatchewan regulations on Mosten litigation

C$ unless otherwise stated

For Immediate Release

October 30, 2018

TSX/NYSE/PSE: MFC     SEHK: 945

Toronto – Manulife Financial Corporation (“Manulife” or the “Company”) today addressed the expected impact of new regulations to the Saskatchewan Insurance Act made by the Government of Saskatchewan.

The Saskatchewan regulations, published yesterday on the website of the Financial and Consumer Affairs Authority of Saskatchewan, limit the amount of premiums a life insurer may receive or accept for deposit in life insurance policies and associated side accounts. The basis of the claims by Mosten Investment LP (“Mosten”) against Manulife has been that life insurers can be compelled to accept unlimited premium payments. In effect, Mosten is seeking to use insurance policies to invest sizeable sums that have no connection to the insurance coverage.

As previously stated, Manulife believes Mosten’s position is legally unfounded and that consumers purchasing universal life policies, and the insurers issuing these policies, never intended to have the policies function as deposit or securities contracts. Manulife has always been confident it would prevail with respect to this matter, and that this lawsuit would not have any material impact on the Company’s business operations or its ability to meet its obligations to customers, employees, vendors and other key stakeholders.

Given the new Saskatchewan regulations, Manulife and the other life insurers involved in similar matters plan to make submissions to the court, asking it to dismiss the claims that life insurers can be compelled to accept unlimited premium payments. Manulife believes these regulations should accelerate the resolution, in its favour, of the principal matters in the Mosten litigation in Saskatchewan. With respect to any possible remaining ancillary matters in the litigation, Manulife continues to believe that it will prevail and that those matters are insignificant in any event.

Because the public policy concern addressed in Saskatchewan is equally relevant across Canada, the Canadian Life and Health Insurance Association, which intervened in the litigation on behalf of the industry, plans to request other provincial and territorial governments to take comparable regulatory steps to avoid unnecessary, costly litigation in other jurisdictions. 

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2017, we had about 35,000 employees, 73,000 agents, and thousands of distribution partners, serving more than 26 million customers. As of June 30, 2018, we had over $1.1 trillion (US$849 billion) in assets under management and administration, and in the previous 12 months we made $27.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.