Manulife Hong Kong Appoints Albert Mak as Chief Agency Officer to Strengthen Distribution Capabilities
November 25, 2024
Hong Kong – Manulife Hong Kong and Macau is pleased to announce the appointment of Albert Mak as Chief Agency Officer, effective November 1, 2024. Mr Mak also serves as a member of the company’s senior management team. This appointment underscores Manulife's ongoing commitment to strengthening its agency force leadership in Hong Kong and Macau and maximizing its distribution capabilities through the agency channel.
In his new role, Mr Mak leads various agency functions to drive growth within Manulife’s over 10,000-strong agency force across Hong Kong and Macau. His responsibilities include leading the team to achieve sales, productivity, and recruitment goals with high quality standards. Mr Mak reports directly to both Rishi Srivastava, Chief Agency Officer, Asia, and Ivan Chan, Chief Distribution Officer, Hong Kong and Macau.
Patrick Graham, Chief Executive Officer, Manulife Hong Kong and Macau, commented, "We are delighted to welcome Albert to this pivotal role. His proven track record and extensive industry expertise will add significant value to our operations in Hong Kong and Macau, propelling us towards our strategic priorities. This appointment reflects our commitment to optimizing our distribution capabilities and fostering top talent through our robust leadership development pipeline.”
Mr Mak joined Manulife in May 2019 as Head of DBS Bancassurance, Assistant Vice President. He subsequently expanded his role to lead the company’s Business Development and Training team for both bancassurance partners, DBS and China CITIC Bank International. Since January 2023, he had led the agency force’s Business Development and Training team, where he was instrumental in driving strong sales performance and spearheading new initiatives. Notable among these is the establishment of the Private Wealth Planning team, which has been pivotal in capturing high-net-worth business for the agency channel.
With over 15 years of extensive professional experience, Mr Mak brings a wealth of expertise from his tenure at leading financial institutions such as HSBC Insurance, Standard Chartered Bank, and HSBC, with a focus in sales strategies and team development.
Mr Mak holds a Bachelor of Science in Statistics from the University of British Columbia, Canada.
Photo:
Albert Mak, Chief Agency Officer, Manulife Hong Kong and Macau
About Manulife Hong Kong
Manulife Hong Kong has been a trusted name for more than 125 years. Since our operations started in Asia in 1897, we have grown to become one of the top-tier providers of financial services, offering a diverse range of protection and wealth products and services to about 2.6 million customers in Hong Kong and Macau. We are committed to helping make decisions easier and lives better for our customers.
Manulife Hong Kong, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited, and Manulife Provident Funds Trust Company Limited.
About Manulife
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we provide financial advice and insurance, operating as Manulife across Canada, Asia, and Europe, and primarily as John Hancock in the United States. Through Manulife Investment Management, the global brand for our Global Wealth and Asset Management segment, we serve individuals, institutions, and retirement plan members worldwide. At the end of 2023, we had more than 38,000 employees, over 98,000 agents, and thousands of distribution partners, serving over 35 million customers. We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
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