Manulife has recently identified fraudulent SMS messages claiming to be from “Manulife” or “宏利”. These messages claim that the recipient has taken out a savings insurance policy and that a payment will be deducted from an account in the recipient’s name. They also provide a suspicious phone number and encourage the recipient to call for enquiries or cancellation. Please note that these SMS messages and their contents are fraudulent and were not issued by Manulife. 

If you receive any SMS message or link that appears suspicious or claims to be from Manulife, please do not reply to the message, call the phone number provided in the message, click on or open any links within the message, or provide any personal or financial information. Please delete the message immediately.

Manulife will only send SMS messages to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife".

In addition, Manulife will never ask customers to provide credit card details or any sensitive personal information via SMS, email or embedded links, nor will we make any time-limited payment collection arrangements through such channels.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

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Important Notice

Starting from 1 August 2026, our Customer Service Centre will introduce new service arrangements. For any enquiries regarding MPF or ORSO schemes, please call our Customer Service Hotline for assistance or to schedule an appointment via the hotline.

Member: (852) 2108 1388

Employer: (852) 2108 1234

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Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

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Manulife Hong Kong crowned 'Insurance Company of the Year' and 'MPF Provider of the Year' for 2nd year running

Scoops 13 awards at Bloomberg Businessweek Financial Institution Awards 2022

For Immediate Release

July 15, 2022

TSX/NYSE/PSE: MFC     SEHK: 945

Hong Kong - Manulife Hong Kong has been named Insurance Company of the Year and MPF Provider of the Year at the Bloomberg BusinessWeek Financial Institution Awards 2022, marking its second consecutive year winning these two accolades.

Manulife was also recognized in 11 other categories, including:

  • five Excellence awards in Life Insurance, Critical Illness, Qualifying Deferred Annuity, MPF Product/Service, and Training Program of the Year; and
  • six Outstanding awards in Saving Plan, Medical Care, Voluntary Health Insurance, Life & Wealth Management Insurance (Product/Service), Integrated Marketing (Product), and Corporate Social Responsibility.
     

This is the third year in a row that the Company has been recognized in the categories of Saving Plan, Medical Care and Integrated Marketing (Product).

“We are humbled and honoured to receive these awards from the prestigious Bloomberg BusinessWeek Financial Institution Awards this year," said Pankaj Banerjee, interim CEO of Manulife Hong Kong and Macau. “These recognitions are solid proof of our steadfast commitment to help people make their decisions easier and lives better. We are very grateful for the trust our customers have placed in us, as they have always been the driving force behind our initiatives and innovations. Our colleagues and our agency force have been going extra miles to support our customers through the challenging times of the pandemic. We will continue to make a positive impact on our community as Hong Kong further recovers from the pandemic.”

 

Photos:

Manulife Hong Kong collects 13 accolades at the Bloomberg Businessweek Financial Institution Awards 2022, including “Insurance Company of the Year” and “MPF Provider of the Year” awards.

About Manulife Hong Kong

Manulife Hong Kong, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited and Manulife Provident Funds Trust Company Limited. As a member of the Manulife group of companies, Manulife Hong Kong offers a diverse range of protection and wealth products and services to individual and corporate customers in Hong Kong and Macau.  


About Manulife

Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we provide financial advice and insurance, operating as Manulife across Canada, Asia, and Europe, and primarily as John Hancock in the United States. Through Manulife Investment Management, the global brand for our global wealth and asset management segment, we serve individuals, institutions, and retirement plan members worldwide. At the end of 2021, we had more than 38,000 employees, over 119,000 agents, and thousands of distribution partners, serving over 33 million customers. Our principal operations are in Asia and Canada, and the United States, where we have served customers for more than 160 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. In the previous 12 months we made CAD$32.7 billion in payments to our customers.

Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com.