Manulife Hong Kong and Macau Appoints Carrie Tong as Chief Distribution Officer to Drive Next Phase of Growth
For Immediate Release
July 29, 2026
Hong Kong — Manulife Hong Kong and Macau today announced the appointment of Carrie Tong as Chief Distribution Officer, Hong Kong and Macau, effective immediately. She succeeds Ivan Chan, who is leaving the company to pursue external opportunities.
In her new role, Ms Tong will be responsible for accelerating business growth across all distribution channels, diversifying partnerships to deliver superior value to different customer segments, and shaping a holistic distribution strategy for Hong Kong and Macau. She will also play a pivotal role in advancing the next generation of distribution — integrating channels, capabilities and digital to better serve customers and partners.
"We are delighted to welcome Carrie to this important role," said Wilton Kee, Chief Executive Officer of Manulife Hong Kong and Macau. "Her extensive strategy and operations experience, deep understanding of our business, and strong relationships across our distribution community position her well to lead our distribution organization into its next phase of growth. I am confident that, together with our leadership team and distribution partners, Carrie will bring fresh perspectives to further advance our distribution transformation agenda."
Ms Tong joined Manulife in 2015 and has held a number of leadership roles spanning Asia and Hong Kong Strategy and Transformation, as well as the Macau Branch and its Distribution. Since becoming Chief Operations Officer in March 2023, she has driven significant improvements in customer experience, digital transformation, AI-enabled operations, service excellence, and operational effectiveness, while building a high-performing, customer-centric organization positioned for sustainable growth.
The appointment reinforces Manulife Hong Kong and Macau's commitment to developing talent succession, strengthening leadership continuity and advancing its distribution strategy, as the company continues to invest in serving the evolving needs of its customers and partners across both markets. The company also extends its sincere appreciation to Ivan Chan for his many years of dedicated service and valuable contributions to Manulife, and wishes him every success in his future endeavours.
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Carrie Tong is appointed Chief Distribution Officer, Manulife Hong Kong and Macau
About Manulife Hong Kong and Macau
Manulife Hong Kong has been a trusted name for more than 125 years, and has served the Macau market for three decades. Since our operations began in Asia in 1897, we have grown into one of the top-tier providers of financial services, offering a diverse range of protection and wealth products and services to over 2.6 million customers in Hong Kong and Macau. We are committed to helping make decisions easier and lives better for our customers.
Manulife Hong Kong and Macau, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited, and Manulife Provident Funds Trust Company Limited. These entities are all subsidiaries of Manulife Financial Corporation.
About Manulife
Manulife Financial Corporation is a leading international financial services provider, headquartered in Toronto, Canada. Anchored in our ambition to be the number one choice for customers, we operate as Manulife across Canada and Asia, and primarily as John Hancock in the United States, providing financial advice, insurance and health solutions for individuals, groups and businesses. Through Manulife Wealth & Asset Management, we offer global investment solutions, financial advice, and retirement plan services to individuals, institutions, and retirement plan members worldwide. At the end of 2025, we had more than 37,000 employees, over 106,000 agents, and thousands of distribution partners, serving over 37 million customers with operations across 25 markets globally. We trade as ‘MFC’ on the Toronto, New York, and Philippine stock exchanges, and under ‘945’ on the Hong Kong stock exchange. Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com.
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