Manulife has recently identified fraudulent SMS messages claiming to be from “Manulife” or “宏利”. These messages claim that the recipient has taken out a savings insurance policy and that a payment will be deducted from an account in the recipient’s name. They also provide a suspicious phone number and encourage the recipient to call for enquiries or cancellation. Please note that these SMS messages and their contents are fraudulent and were not issued by Manulife. 

If you receive any SMS message or link that appears suspicious or claims to be from Manulife, please do not reply to the message, call the phone number provided in the message, click on or open any links within the message, or provide any personal or financial information. Please delete the message immediately.

Manulife will only send SMS messages to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife".

In addition, Manulife will never ask customers to provide credit card details or any sensitive personal information via SMS, email or embedded links, nor will we make any time-limited payment collection arrangements through such channels.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

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Important Notice

Starting from 1 August 2026, our Customer Service Centre will introduce new service arrangements. For any enquiries regarding MPF or ORSO schemes, please call our Customer Service Hotline for assistance or to schedule an appointment via the hotline.

Member: (852) 2108 1388

Employer: (852) 2108 1234

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Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

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Manulife Hong Kong garners half-a-dozen accolades at the Bloomberg Businessweek Financial Institution Awards 2018

For Immediate Release

May 29, 2018 

Hong Kong – Manulife Hong Kong scooped a total of six awards at the Financial Institution Awards 2018 (“Awards”) by earning the Excellence award in three categories, namely Saving Plan, Retirement Plan, and Life Insurance, and the Outstanding award in the categories of Critical Illness, Health and Protection and Medical Care.

 

Organized by Bloomberg Businessweek/Chinese Edition, the Awards aim at recognizing the contribution of companies with outstanding performance and further enhancing the competitiveness and credibility of winning financial institutions.

 

Guy Mills, Chief Executive Officer of Manulife Hong Kong, said: “It was a tremendous pleasure to receive such a prestigious set of awards. It reaffirms our commitment to simplicity, exemplifies our customer-first spirit and confirms our product innovation capability and the diversity of our product offerings.”

 

The six accolades Manulife Hong Kong received are:

 

Winners were selected based on key elements including market performance, growth, development and business strategy during the year of assessment by a panel of judges comprised of economists, scholars, financial analysts, accountants and Bloomberg Businessweek/Chinese Edition editorial board.

 

“As we pride ourselves on offering a diverse range of protection and wealth products to our customers, we will continue to excel in this field and bolster our competitive strengths, while standing by our customers and helping to make their decisions easier and lives better on their retirement journeys,” Mr. Mills concluded.

Photo

Manulife Hong Kong scoops a total of six awards at the Financial Institution Awards 2018 organized by Bloomberg Businessweek/Chinese Edition.

 

Guy Mills, Chief Executive Officer of Manulife Hong Kong (left), accepts the awards 

on behalf of the Company.

About Manulife Hong Kong

Manulife Hong Kong offers a diverse range of protection and wealth products and services to individual and corporate customers via Manulife (International) Limited, Manulife Asset Management (Hong Kong) Limited and Manulife Provident Funds Trust Company Limited, which are members of the Manulife group of companies.  

 

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2017, we had about 35,000 employees, 73,000 agents, and thousands of distribution partners, serving more than 26 million customers. As of March 31, 2018, we had over C$1.1 trillion (HK$6.7 trillion) in assets under management and administration, and in the previous 12 months we made C$26.9 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.