Manulife has recently identified fraudulent SMS messages claiming to be from “Manulife” or “宏利”. These messages claim that the recipient has taken out a savings insurance policy and that a payment will be deducted from an account in the recipient’s name. They also provide a suspicious phone number and encourage the recipient to call for enquiries or cancellation. Please note that these SMS messages and their contents are fraudulent and were not issued by Manulife. 

If you receive any SMS message or link that appears suspicious or claims to be from Manulife, please do not reply to the message, call the phone number provided in the message, click on or open any links within the message, or provide any personal or financial information. Please delete the message immediately.

Manulife will only send SMS messages to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife".

In addition, Manulife will never ask customers to provide credit card details or any sensitive personal information via SMS, email or embedded links, nor will we make any time-limited payment collection arrangements through such channels.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

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Important Notice

Starting from 1 August 2026, our Customer Service Centre will introduce new service arrangements. For any enquiries regarding MPF or ORSO schemes, please call our Customer Service Hotline for assistance or to schedule an appointment via the hotline.

Member: (852) 2108 1388

Employer: (852) 2108 1234

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Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

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Manulife (International) Limited Appoints Lilian Ng as Independent Non-Executive Director

For Immediate Release

June 25, 2026

Hong Kong — Manulife (International) Limited (“Manulife Hong Kong & Macau”) today announced the appointment of Lilian Ng as an Independent Non-Executive Director to its Board.

Ms. Ng brings more than 35 years of leadership experience in the life and health insurance industry across Asia and Australia. Over the course of her career, Ms. Ng has built a strong track record in driving growth, navigating economic cycles, and shaping corporate governance standards. She has served on the boards of numerous entities across Asia and has extensive experience engaging with regulators and supporting sound governance practices.

Ms. Ng is also a qualified actuary from Australia and has held senior leadership roles across actuarial, finance, strategy, and distribution. Her experience includes leading regional business development, building multi-distribution platforms, and advancing customer and digital strategies across diverse markets.

Commenting on the appointment, Wilton Kee, incoming Chief Executive Officer of Manulife Hong Kong and Macau, said: “Ms. Ng’s deep industry expertise, regional perspective and strong governance experience will be a valuable addition to our Board. Her vision, together with her insights into customer strategy, distribution and sustainable growth, will support our long-term growth ambitions as we continue to advance our business in Hong Kong and Macau.”

Ms. Ng said, “I am pleased to join the Board of Manulife (International) Limited as the company enters its next phase of growth. I look forward to working closely with fellow directors and senior management to support the company’s long-term strategy and its commitment to delivering lasting value to customers and stakeholders.”

Previously, Ms. Ng held a range of senior leadership roles at Prudential plc, including Managing Director, Strategic Business Group and Regional Chief Executive Officer for Greater China, where she oversaw business and revenue performance across Hong Kong, Chinese Mainland and Taiwan. She also served as Chief Executive Officer, Insurance for Asia, and Chief Operating Officer at Prudential Corporation Asia. Over her 30-year tenure with Prudential, she gained extensive experience across actuarial, finance, strategy and distribution, and contributed to the development of multi-distribution platforms and customer strategies across the region.

Ms. Ng’s appointment reflects Manulife Hong Kong and Macau’s continued focus on strengthening governance, enhancing independent oversight and deepening Board expertise to support its long-term development.

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Manulife (International) Limited Appoints Lilian Ng as Independent Non-Executive Director

About Manulife Hong Kong and Macau

Manulife Hong Kong has been a trusted name for more than 125 years, while we have served the Macau market for nearly three decades. Since our operations began in Asia in 1897, we have grown into one of the top-tier providers of financial services, offering a diverse range of protection and wealth products and services to over 2.6 million customers in Hong Kong and Macau. We are committed to helping make decisions easier and lives better for our customers.

Manulife Hong Kong and Macau, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited, and Manulife Provident Funds Trust Company Limited. These entities are all subsidiaries of Manulife Financial Corporation.

 

About Manulife

Manulife Financial Corporation is a leading international financial services provider, headquartered in Toronto, Canada. Anchored in our ambition to be the number one choice for customers, we operate as Manulife across Canada and Asia, and primarily as John Hancock in the United States, providing financial advice, insurance and health solutions for individuals, groups and businesses. Through Manulife Wealth & Asset Management, we offer global investment solutions, financial advice, and retirement plan services to individuals, institutions, and retirement plan members worldwide. At the end of 2025, we had more than 37,000 employees, over 106,000 agents, and thousands of distribution partners, serving over 37 million customers with operations across 25 markets globally. We trade as ‘MFC’ on the Toronto, New York, and Philippine stock exchanges, and under ‘945’ on the Hong Kong stock exchange. Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com.