Manulife Hong Kong and Macau has recently identified fraudulent emails impersonating our company. The sender shown in these emails is: 香港MAFIEL <mafiel.sunwg-warpservices.co.za@shared1.ccsend.com>. Please note that these emails and their contents were not issued by Manulife.

The emails claim that a “premium recalculation has been completed” and that a credit balance is available for withdrawal. Recipients are asked to select a payment method via an online platform within 12 hours, failing which the amount will become invalid.

If you receive such emails, please do not click on any links or provide any personal or financial information, and delete the email immediately.

We have also observed similar fraudulent attempts through SMS. Please be cautious of suspicious SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife." If you receive any SMS or links that appear suspicious or claim to be from Manulife, please do not reply, click, or open any links within the message.

Manulife would like to clarify that we will never request customers to provide credit card details or any sensitive personal information via email, SMS or embedded links, nor will we arrange any time-limited payment or collection requests through such means.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

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Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

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Manulife (International) Limited Completes Re-domiciliation to Hong Kong

For Immediate Release

December 12, 2025 

Hong Kong – Manulife (International) Limited (“MIL”) today announced the successful completion of its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime. This makes MIL the first insurer to successfully complete the process under the new regime, marking a significant milestone for both the company and the insurance industry.

This strategic milestone underscores Manulife’s confidence in Hong Kong’s role as a leading international financial centre and reinforces its long-standing commitment to the market. By establishing its legal domicile locally, MIL aims to enhance operational efficiency, respond more swiftly to market needs, and unlock new growth opportunities across the region.

“This move reflects our deep-rooted belief in Hong Kong’s future and its importance to our business,” said Patrick Graham, Chief Executive Officer of Manulife Hong Kong and Macau. “Re-domiciling locally strengthens our alignment with Hong Kong’s robust regulatory framework and enables us to better serve our 2.6 million customers in both Hong Kong and Macao, advancing our ambition to be the number one choice for customers.”

As MIL embarks on this new chapter, the company remains focused on delivering innovative solutions and trusted advice to help people make decisions easier and lives better, empowering them on their journey towards better health and financial security, while reaffirming its commitment to the communities it serves.

About Manulife Hong Kong

Manulife Hong Kong has been a trusted name for more than 125 years. Since our operations started in Asia in 1897, we have grown to become one of the top-tier providers of financial services, offering a diverse range of protection and wealth products and services to over 2.6 million customers in Hong Kong and Macau. We are committed to helping make decisions easier and lives better for our customers.

Manulife Hong Kong, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited, and Manulife Provident Funds Trust Company Limited. These entities are all subsidiaries of Manulife Financial Corporation.

 

About Manulife

Manulife Financial Corporation is a leading international financial services provider, helping our customers make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across Canada, Asia, and Europe, and primarily as John Hancock in the United States, providing financial advice and insurance for individuals, groups and businesses. Through Manulife Wealth & Asset Management, we offer global investment, financial advice, and retirement plan services to individuals, institutions, and retirement plan members worldwide. At the end of 2024, we had more than 37,000 employees, over 109,000 agents, and thousands of distribution partners, serving over 36 million customers. We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com.