Manulife Hong Kong and Macau has recently identified fraudulent emails impersonating our company. The sender shown in these emails is: 香港MAFIEL <mafiel.sunwg-warpservices.co.za@shared1.ccsend.com>. Please note that these emails and their contents were not issued by Manulife.

The emails claim that a “premium recalculation has been completed” and that a credit balance is available for withdrawal. Recipients are asked to select a payment method via an online platform within 12 hours, failing which the amount will become invalid.

If you receive such emails, please do not click on any links or provide any personal or financial information, and delete the email immediately.

We have also observed similar fraudulent attempts through SMS. Please be cautious of suspicious SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife." If you receive any SMS or links that appear suspicious or claim to be from Manulife, please do not reply, click, or open any links within the message.

Manulife would like to clarify that we will never request customers to provide credit card details or any sensitive personal information via email, SMS or embedded links, nor will we arrange any time-limited payment or collection requests through such means.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

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Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

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Privacy Policy

Manulife (International) Limited
Policies and Practices on Personal Data

As a provider of insurance and financial services, the collection and use of personal data is fundamental to the administration of your individual or group policy, the evaluation of your insurance and financial need, and the provision of services to you. Manulife (International) Limited ("MIL") will at all times observe the Personal Data (Privacy) Ordinance in the collection, maintenance and use of personal data of our clients. In particular, we will ensure that:

  • only proper and legitimate means are employed to collect personal data
  • personal data collected and used is accurate and timely
  • our use of personal data is consistent with the Ordinance and contractual obligations
  • personal data is protected by appropriate safeguards and made available only to authorized persons, and
  • clients have the right to access and request correction of their personal data

 

At MIL, we collect and hold personal data of our clients in relation to their personal and policy particulars, medical and occupation history, financial, avocational and claims information. This data is collected by MIL for the purposes of:

  • approving and administering the client's policy
  • underwriting and reinsuring the risk, and processing claims
  • statistical or actuarial research performed by our company, our associated companies or the insurance industry, and
  • promotional offers of new or additional service

 

Should you prefer not to receive our promotional offers or if you wish to access and or correct any personal data, please send your request in writing to:

The Privacy Officer
Manulife (International) Limited
22/F, Tower A, Manulife Financial Centre
223-231 Wai Yip Street, Kwun Tong
Kowloon, Hong Kong

or

The Privacy Officer
Manulife (International) Limited
Avenida De Almeida Ribeiro No. 61,
Manulife Plaza, 14 andar A,
Macau.

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